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- Searching for Customers (Mercury Connect Video) (20:19, 11 January 2010)
- Setting up House Accounts (Mercury Connect Video) (20:20, 11 January 2010)
- Adding Abbrevation Codes (Mercury Connect Video) (20:20, 11 January 2010)
- Adding Product Categories in Mercury Administration (Mercury Connect Video) (20:20, 11 January 2010)
- Configuring Credit Cards in Mercury Administration (Mercury Connect Video) (20:20, 11 January 2010)
- Configuring House Accounts in Mercury Administration (Mercury Connect Video) (20:21, 11 January 2010)
- Configuring Point of Sale in Mercury Administration (Mercury Connect Video) (20:21, 11 January 2010)
- Configuring Printer Routing in Mercury Administration (Mercury Connect Video) (20:21, 11 January 2010)
- Configuring Store Settings in Mercury Administration (Mercury Connect Video) (20:21, 11 January 2010)
- Delivery Zones and Fees (Mercury Connect Video) (20:22, 11 January 2010)
- Setting Printing Defaults in Mercury Administration (Mercury Connect Video) (20:22, 11 January 2010)
- Updating Tax Codes in Mercury Administration (Mercury Connect Video) (20:22, 11 January 2010)
- Creating a Holiday Email Marketing Campaign (Mercury Connect Video) (20:24, 11 January 2010)
- Creating a Holiday Direct Mail Marketing Campaign (Mercury Connect Video) (20:24, 11 January 2010)
- Creating a Reminder Direct Mail Marketing Campaign (Mercury Connect Video) (20:24, 11 January 2010)
- Creating a Reminder Email Marketing Campaign (Mercury Connect Video) (20:25, 11 January 2010)
- Credit Card Settlement History Report (Mercury Connect Video) (20:25, 11 January 2010)
- Sales Summary Report (Mercury Connect Video) (20:25, 11 January 2010)
- Sales Tax Report (Mercury Connect Video) (20:26, 11 January 2010)
- Canceling and Refunding Orders in Point of Sale (Mercury Connect Video) (20:26, 11 January 2010)
- Entering the Opening Balance in Point of Sale (Mercury Connect Video) (20:26, 11 January 2010)
- Issuing a Refund Using Point of Sale (Mercury Connect Video) (20:26, 11 January 2010)
- No Sale Transactions (Mercury Connect Video) (20:27, 11 January 2010)
- Performing a Z-Out at the End of the Day (Mercury Connect Video) (20:27, 11 January 2010)
- Reprinting Receipts (Mercury Connect Video) (20:27, 11 January 2010)
- Using Point of Sale for Paid In and Paid Out Transactions (Mercury Connect Video) (20:27, 11 January 2010)
- Canceling Orders in Order Entry (Mercury Connect Video) (20:29, 11 January 2010)
- Checking Credit Card Status (Mercury Connect Video) (20:29, 11 January 2010)
- Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Video) (20:29, 11 January 2010)
- Copying Tickets (Mercury Connect Video) (20:35, 11 January 2010)
- Design Center (Mercury Connect Video) (20:36, 11 January 2010)
- Facility Search (Mercury Connect Video) (20:36, 11 January 2010)
- Funeral Log (Mercury Connect Video) (20:36, 11 January 2010)
- Handling Phoned-In Orders (Mercury Connect Video) (20:36, 11 January 2010)
- Issuing a Refund Using Order Entry (Mercury Connect Video) (20:37, 11 January 2010)
- Marking Orders Delivered in Ticket Search (Mercury Connect Video) (20:37, 11 January 2010)
- Marking Pickup Orders as C.O.D. (Mercury Connect Video) (20:37, 11 January 2010)
- Order Life Cycle (Mercury Connect Video) (20:38, 11 January 2010)
- Phoning Out Orders (Mercury Connect Video) (20:38, 11 January 2010)
- Resending Rejected Wire Out Orders (Mercury Connect Video) (20:39, 11 January 2010)
- Searching for Orders and Tickets (Mercury Connect Video) (20:39, 11 January 2010)
- Taking Orders for Pickup (Mercury Connect Video) (20:39, 11 January 2010)
- Ticket Status (Mercury Connect Video) (20:40, 11 January 2010)
- Answering Incoming Ask Messages (Mercury Connect Video) (21:02, 11 January 2010)
- Applying Email Templates in Mercury Administration (Mercury Connect Video) (21:02, 11 January 2010)
- Canceling a Wire Out Order (Mercury Connect Video) (21:03, 11 January 2010)
- Changing the FTD Mercury Administrator Password (Mercury Connect Video) (21:03, 11 January 2010)
- Confirming an Incoming Cancel Request (Mercury Connect Video) (21:04, 11 January 2010)
- Creating and Sending Your Received Messages List (Mercury Connect Video) (21:04, 11 January 2010)
- Creating Your Email Cover Letter (Mercury Connect Video) (21:05, 11 January 2010)
