Routine Procedures in Mercury Direct 4.6

From FloristWiki

Checking for Mercury Direct Connectivity

To check for Mercury Direct Connectivity:

1. On the Mercury Direct Main Menu, click General Message.
2. You need to send a message to FTD Headquarters. In the Florist Code field, enter 90-5034AA.
3. In Message Details, set Priority to X – Express.
4. In Text or Reason, enter "Testing System" and your current time and date. For example, enter "Testing system, 7:30PM 3/10/2011".
5. In the Operator field, enter your name.
6. Click Submit.
7. When you return to the Mercury Direct Main Menu, click Transmit Now.

You should receive a verified copy in 15 minutes. If you don’t, contact Mercury Support.

Loading the FTD Florist Directory

The FTD Florist Directory is provided to you on a CD three times a year. The basic steps you will perform to upgrade the CD:

1. Insert the Mercury Direct CD into the CD-ROM drive.
2. Disable Norton AntiVirus.
3. Close the Mercury Direct client window.
4. Open the Mercury Direct Control Panel from the icon tray.
5. Open the Edit Options window.
6. Select the Directory tab.
7. Load the Directory.
8. Reboot your computer.

Detailed instructions follow.

To load the FTD Directory:

1. Press the F7 key to open the Mercury Direct Control Panel.
2. Click the Edit menu and then click the Options command.
3. In the Edit Options window, click the Directory tab.
4. In the Wire Service area, click FTD.
5. Click Settings. The FTD Directory Settings window opens.
6. Ensure the Directory Available box is checked and the Location is set to On hard drive. Click Update.
7. You will receive a warning to stop other applications and any antivirus software. When you have done this, click Yes.
8. For several minutes, a progress bar window is displayed as the FTD Directory is updated. When you are informed the update has completed successfully, click OK. Another message appears letting you know to store your CD in a safe location. Click OK.
9. Finally, reboot you computer. Once the system comes back up, send a GEN Message to test your system.