FTD International Retrans Service

From FloristWiki

The FTD International Retrans Service allows Members to send flowers to virtually anywhere in the world. FTD International Retrans Service receives your order, prepares it for dependable delivery, and transmits it to the appropriate country. The service is valuable to stores that send or receive orders internationally for the following reasons:

• Ease of transmission.
• Knowledge of the overseas Retrans Unit in selection of a filling florist.
• No language barriers to overcome.
• Billing through FTD Clearing House without currency conversion or exchange rate problems.

To send an Interflora order through the FTD International Retrans Service, send a Mercury order to 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed on page I-6 of your FTD Directory and Toll-Free Listings book. Normal Mercury transmission charges for all orders sent to FTD International Retrans Service at 90-0266 are free.

Note: Canada is served by the Mercury Network. You should not send orders to Canada through FTD Retrans.

More information can be found about FTD International Retrans Service (such as delivery areas, holiday closings, minimum prices, etc.) in your International Delivery Directory.

Preparing Your Retrans Order

When a customer requests an order to be sent overseas, please refer to your Interflora International Delivery Directory (IDD) and check for the following information:

• Check that the country and city you are sending the order to is listed in the directory.
• When you locate the country in the directory, check that the flowers and/or plants the customer is requesting are available (as well as any minimum prices).
• Check for any special operating hours or holiday hours.
• Check the delivery information (charges, guarantees) and be sure that the order will have

enough time to be delivered.

Following are instructions to complete the order. The order must be a Mercury order:

1. Enter all recipient information as normal. Be sure to record the recipient name, complete address including zip code, and phone number.
2. Complete the delivery information as normal. Same day delivery is not possible (except for Central/South America).
3. Enter the first and second choice products as normal (be sure these products are available by checking the country information in the directory).
4. Complete the price in dollars. Do not include the regular Retrans fee of $12 for US and $14 for Canada. However, include taxes and any service charges your store charges for the order. Although you do not indicate the Retrans fee on the order, collect the fee from the customer. You will be billed on your Clearing House statement for the Retrans fee.
5. Type the filling florist code 90-0266 (Retrans Mercury Number) followed by the appropriate country suffix as listed on page I-6 of your FTD Directory and Toll-Free Listings book.

Retrans Charges

Retrans charges are $12.00 for U.S. and $14.00 for Canada. All orders received from FTD Retrans are credited automatically to your Clearing House account.

Hours of Operation
The number for the Retrans Service is 1-800-788-9000, option 4, and option 4 again. The times listed below are in Central Time.

Monday – Friday 7 a.m. – 5:30 p.m.
Saturday only 7 a.m. – 3:30 p.m. (June 1 - September 4 Saturday hours are 7 a.m. - 1 p.m.)