Mercury Connect Training Videos (FTD Mercury X2 Fall)

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1 Mercury Connect Orientation
2 General Information
3 Delivery Confirmations
4 Order Management
5 Mercury Message Management
6 Customer Management
7 FTD Florist Link
8 Product Management
9 Dashboard
10 Point of Sale
11 Reports
12 Marketing
13 Administration

Mercury Connecttraining videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.

Mercury Connect Orientation

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
FTD Mercury Main Menu Overview	02:13	Link	Link	Link
Order Entry vs. Point of Sale	1:35	Link	Link	N/A
Message Center	02:48	Link	Link	Link
Entering Local Orders	03:42	Link	Link	Link
Sending Wire Out Orders over the Mercury Network	03:34	Link	Link	Link
Handling Wire In Orders from the Mercury Network	02:11	Link	Link	Link
Cash & Carry Sales	02:45	Link	Link	Link

General Information

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Address Verification	02:13	Link	Link	Link
Changing the FTD Mercury Administrator Password	02:38	Link	Link	Link
Configuring Printer Form Settings	02:06	Link	Link	Link
Creating Your Email Cover Letter	06:26	Link	Link	Link
Customizing Your FTD Mercury Client Configuration	03:58	Link	Link	Link
FTD Shutdown & FTD Startup	02:16	Link	Link	Link
Logging in to FTD Mercury	01:17	Link	Link	Link
Order Entry vs. Point of Sale	1:35	Link	Link	N/A
Sending Wire Out Orders over the Mercury Network	03:34	Link	Link	Link
Suspending Your System	02:54	Link	Link	Link

Delivery Confirmations

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Configuring Automatic Deliver Confirmations for Wire In Orders	01:23	Link	Link	Link
Creating Your Email Delivery Confirmation Template	06:38	Link	Link	Link
Email Monitor	01:56	Link	Link	Link
Manually Sending Delivery Confirmations for Wire In Orders	02:53	Link	Link	Link
Setting Up Automatic Email Delivery Confirmation	01:46	Link	Link	Link

Order Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Assigning Products to Designers	01:49	Link	Link	Link
Attaching Design Pictures to Orders	02:30	Link	Link	Link
Canceling Orders in Order Entry	01:54	Link	Link	Link
Changing the Payment Amount for Credit Card Orders	02:10	Link	Link	Link
Checking Credit Card Status	05:23	Link	Link	Link
Checking for Incomplete, Filed, and Pending Orders	02:01	Link	Link	Link
Copying Tickets	02:32	Link	Link	Link
Design Center	03:25	Link	Link	Link
Entering Local Orders	03:42	Link	Link	Link
Funeral Log	05:3	Link	Link	Link
Handling Phoned-In Orders	03:46	Link	Link	Link
Handling Returns & Exchanges	02:49	Link	Link	Link
Issuing a Refund Using Order Entry	02:03	Link	Link	Link
Looking Up Abbreviation Codes in Order Entry and Point of Sale	01:13	Link	Link	Link
Marking Orders Delivered in Ticket Search	01:29	Link	Link	Link
Marking Pickup Orders as C.O.D.	03:33	Link	Link	Link
Multi-Ticket Sales	02:50	Link	Link	Link
Order Life Cycle	02:13	Link	Link	Link
Partial Refunds	04:20	Link	Link	Link
Phoning Out Orders	03:36	Link	Link	Link
Picture Center	04:23	Link	Link	Link
Searching for Orders and Tickets	02:56	Link	Link	Link
Sending Wire Out Orders over the Mercury Network	03:34	Link	Link	Link
Taking Orders for Pickup	03:53	Link	Link	Link
Ticket Status	02:47	Link	Link	Link

Mercury Message Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Answering Incoming Ask Messages	03:16	Link	Link	Link
Canceling a Wire Out Order	03:05	Link	Link	Link
Confirming an Incoming Cancel Request	03:16	Link	Link	Link
Creating and Sending Your Received Messages List	02:16	Link	Link	Link
Denying an Incoming Cancel Request	03:14	Link	Link	Link
Handling Incoming Price Change Requests	02:53	Link	Link	Link
Handling Wire In Orders from the Mercury Network	02:11	Link	Link	Link
Message Center	02:48	Link	Link	Link
Rejecting Wire In Orders from the Mercury Network	01:56	Link	Link	Link
Resending Rejected Wire Out Orders	01:59	Link	Link	Link
Resuming Your Previously Suspended System	02:28	Link	Link	Link
Sending Ask Messages	02:46	Link	Link	Link
Sending Price Change Requests	03:28	Link	Link	Link
Sending Wire Out Orders over the Mercury Network	03:34	Link	Link	Link
Suspending Your System	02:54	Link	Link	Link

Customer Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Adding Customers	02:41	Link	Link	Link
Canceling a House Account Payment	01:21	Link	Link	Link
Credit & Debit Memos	02:10	Link	Link	Link
Customer Detail Information	05:39	Link	Link	Link
Customer Order History	01:56	Link	Link	Link
Email Monitor	01:56	Link	Link	Link
Generating Statements	03:48	Link	Link	Link
Performing Invoice Billing	01:38	Link	Link	Link
Preventing House Account Charges	01:51	Link	Link	Link
Receiving Payments in Order Entry	01:55	Link	Link	Link
Removing Finance Charges	02:23	Link	Link	Link
Reprinting & Emailing Invoices	02:20	Link	Link	Link
Searching for Customers	02:05	Link	Link	Link
Setting Up House Accounts	02:48	Link	Link	Link

FTD Florist Link

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Florist Listings in FTD Florist Link	03:37	Link	Link	Link
Funeral Log	05:03	Link	Link	Link
Searching for Facilities from the Mercury Main Menu	03:02	Link	Link	Link
Searching for Facilities in Order Entry or Point of Sale	02:17	Link	Link	Link
Searching for Florists from the Mercury Main Menu	03:30	Link	Link	Link
Searching for Florists in Order Entry or Point of Sale	01:59	Link	Link	Link
Setting the Preferred Status for a Florist in FTD Florist Link	03:18	Link	Link	Link
Using Advanced Options when Searching for Florists	04:41	Link	Link	Link

Product Management

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Adding Products	02:49	Link	Link	Link
Quick Picks	02:31	Link	Link	Link
Searching for Products	01:53	Link	Link	Link

Dashboard

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard	02:06	Link	Link	Link
Customizing the Dashboard	02:40	Link	Link	Link
Dashboard Indicators	02:56	Link	Link	Link
Dashboard Messages	01:34	Link	Link	Link
Dashboard Overview	02:04	Link	Link	Link
Dashboard Status	02:17	Link	Link	Link

Point of Sale

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Canceling and Refunding Orders in Point of Sale	02:51	Link	Link	Link
Cash & Carry Sales	02:45	Link	Link	Link
Entering the Opening Balance in Point of Sale	01:40	Link	Link	Link
Issuing a Refund Using Point of Sale	02:51	Link	Link	Link
No Sale Transactions	01:11	Link	Link	Link
Performing a Z-Out at the End of the Day	02:28	Link	Link	Link
Receiving Payments in Point of Sale	02:18	Link	Link	Link
Reprinting Receipts	01:50	Link	Link	Link
Selling & Loading Gift Cards	02:06	Link	Link	Link
Using Point of Sale for Paid in and Paid Out Transactions	02:11	Link	Link	Link

Reports

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Aged Analysis Report	01:44	Link	Link	Link
Credit Card Settlement History Report	02:18	Link	Link	Link
Generating Reports	02:02	Link	Link	Link
Generating the Customer Life Cycle Report	03:13	Link	Link	Link
Generating the Order Life Cycle Report	03:23	Link	Link	Link
Generating Your Sales Overview Using the Balance Wizard	04:05	Link	Link	Link
Sales Summary Report	02:39	Link	Link	Link
Sales Tax Report	02:04	Link	Link	Link

Marketing

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Creating a Holiday Direct Mail Marketing Campaign	05:59	Link	Link	Link
Creating a Holiday Email Marketing Campaign	04:52	Link	Link	Link
Creating a Reminder Direct Mail Marketing Campaign	06:52	Link	Link	Link
Creating a Reminder Email Marketing Campaign	05:33	Link	Link	Link

Administration

Video Name	Running Time	Streaming Flash Video	Windows Media Video	QuickTime Video
Adding Abbreviation Codes	02:36	Link	Link	Link
Adding Employees	02:58	Link	Link	Link
Adding Product Categories in Mercury Administration	01:48	Link	Link	Link
Applying Email Templates in Mercury Administration	02:33	Link	Link	Link
Audit Trail Examples	03:49	Link	Link	Link
Configuring Audit Trail in Mercury Administration	02:23	Link	Link	Link
Configuring Credit Cards in Mercury Administration	02:07	Link	Link	Link
Configuring House Accounts in Mercury Administration	04:48	Link	Link	Link
Configuring Point of Sale in Mercury Administration	02:35	Link	Link	Link
Configuring Printer Routing in Mercury Administration	02:09	Link	Link	Link
Configuring Store Settings in Mercury Administration	03:24	Link	Link	Link
Customizing Window Access in Mercury Administration	01:56	Link	Link	Link
Renaming Billing Cycles	02:22	Link	Link	Link
Setting Form Printing Defaults in Mercury Administration	03:10	Link	Link	Link
Updating Tax Codes in Mercury Administration	01:49	Link	Link	Link

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