Cancellation Message

From FloristWiki

Contents 1 Sending a Cancel Message 2 Create CAN Message Window 2.1 Order Information 2.2 Recipient Information 2.3 Message Information 2.4 Detailed Florist Information 2.5 Notes 2.6 Operator Information

The Cancellation message (or Cancel message) allows you to request that a filling Member or the Host Computer cancel a previously sent order. If the Cancel message is sent before the order is processed by the Host Computer, the Host cancels the order (and does not transmit to the filling florist) and sends you a confirmation of the cancellation.

However, if the Cancel message reaches the Host after the order has been processed and sent to the filling Member, the filling Member receives the Cancel request (the incoming Cancel message) and can either Confirm or Deny the request.

If you send a Cancel message to a florist, the order is automatically marked as incomplete. You can then double-click that order in Message Center to open it in Order Entry, allowing you to either cancel the order in or send the order to a new florist. Until you cancel or resend the order, the order will appear in Message Center as requiring attention.

It is customary to wait for a Confirm message when you send a Cancel message, but it is not necessary to receive it in order to cancel it in your system or resend it to a different florist.

Sending a Cancel Message

To send a Cancel message:

1. On the FTD Mercury Main Menu, in the Search area, click Message. You can also click Message Center from a blank Order Entry or Point of Sale window. The Message Center opens.
2. Perform a search to locate the message to which you want to respond.
3. Select the message from the results list and click Respond.
4. From the menu, click Cancel. The Create CAN Message window appears with most of the information completed for you.
5. Change any information or add notes as needed.
6. Click Send.

The system prints a verified copy of the message on your Mercury printer once the message has been received by the Host Computer (unless you have specified otherwise in Mercury Administration). The verified copy includes the Mercury number.

Create CAN Message Window

From the Create CAN Message window, you can send a request to a filling florist to cancel a previously sent order. The window is organized into the following sections:

Order Information

Setting	Description
Order Date	Displays the date of the original order.
Number	Displays the Mercury number of the original order. You can also click the Search button (…) to search for the Mercury # in Message Center. When you find the message in Message Center and double-click it in the results list, this field will automatically populate with the selected message’s Mercury #.

Recipient Information

In this area, enter the recipient’s name and address in the appropriate fields.

Message Information

Setting	Description
Delivery Date	Enter the delivery date. You can also click the arrow to display a calendar, from which you can select the delivery date.
New Price	If you are requesting a new price for the order, select this option and enter the new price in the text box.
Reason	Select the reason you are sending this message.

Detailed Florist Information

This area contains information about the sending florist, including their shop code and contact information.

Notes

Enter any additional information for this message in this area.

Operator Information

Setting	Description
Operator	Select the name of the employee sending this message.
Sending Florist	By default, your store name appears selected in this list. If you have multiple stores, select the name of the store sending this message.

Click the Ord. Detail button to open the Order Detail View window.