Fax & Email Monitor

From FloristWiki

The Fax & Email Monitor application allows you to monitor faxes and emails that have been sent (or are pending or scheduled to be sent) from your store via FTD Mercury. For example, if statements/invoices have been sent via fax or email, of if you send email delivery confirmations, you can use this application to view the status of the faxes and email messages sent. If there is an error associated with a fax or email message, you can use this application to resend it. You can also select a different phone number or email address for the fax or email message.

The Fax & Email Monitor automatically attempts to find new faxes and email messages every minute. However if you want to refresh the display automatically, click the Refresh button on the toolbar.

The menu bar, toolbar, and Details button at the bottom of the screen allow you to perform different functions in the program, such as resend a fax or change a fax number. These three items access the same options, and change depending on which tab you are currently working in (for example, if you are in the Email tab, you have an option to change the email address and if you are in the Fax tab, you have an option to change the fax number).

The Fax & Email monitor has three tabs: Fax, Email, and Scheduler. The Fax tab displays by default.

Fax Tab

Email Tab

The Email tab displays all of the statements/invoices/delivery confirmations that you have emailed using FTD Mercury. Below is a list of field descriptions for this tab.

NOTE: You can sort the email messages by each field type by clicking on the field heading. For example, to sort by Reference Number, click the Ref No. heading once. You can click on the field heading again to toggle between ascending/descending order.

Scheduler Tab

The Scheduler tab displays all faxes or emails that are waiting for the next interval time to be sent (the scheduled time is displayed in the Scheduled Date/Time field). If you set up your system so that faxes and emails should be sent at a specified later time, these faxes and emails display in this tab until they are sent. Scheduled marketing campaigns also display in this tab. Below is a list of field descriptions for this tab.

NOTE: You can sort the rescheduled items by each field type by clicking on the field heading. For example, to sort by Type, click the Type heading once. You can click on the field heading again to toggle between ascending/descending order.