Dashboard (FTD Mercury X)
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The FTD Mercury Dashboard monitors certain activities in your FTD Mercury system and summarizes them in a graphical display. With the FTD Mercury Dashboard you can quickly review important information about your store and make up-to-the-minute decisions about your business. The Dashboard can also help you determine the tasks you still need to perform before closing your shop at the end of the day.
Types of Information on the Dashboard
The Dashboard is a snapshot of today’s activities; messages and orders that are for past or future dates are not reflected in the Dashboard.
The FTD Mercury Dashboard displays three types of information:
- Incoming Mercury Messages
- so that you can get a snapshot of today’s activities; messages for past or future dates are not reflected in the Dashboard.
- Order Indicators
- Additionally, the order indicators for C.O.D., pickup, and undelivered orders are only for today’s orders. However, declined credit cards, unauthorized credit cards, incomplete orders, and filed orders reflect the number of these order types regardless of the date.
- Communication Status Indicators
At the end of each day, you should ensure that no order indicators have items associated with
them (that is, the number at the top right of the indicator should be zero and the color should be
muted). Additionally, you should ensure there are no Order messages in the Incoming Mercury
Messages chart (that is, you’ve attached or rejected all incoming orders), you have sent an ANSwer
to all incoming ASK messages, and you have sent a CONfirmation or DENy message in response to
all incoming CANcel message.
NOTE ANS, REJ, CON, DEN, FOR, and GEN messages are listed for your information. You cannot reduce these;
the counters will reset the next day.
If your Dashboard is clear (aside from the ANS, REJ, CON, DEN, FOR, and GEN messages), you can
proceed to other end of day tasks, such as performing z-out transactions, balancing your cash
drawers, and preparing your bank deposit.
Opening the Dashboard
Enabling the Dashboard
The Dashboard does not automatically display on new FTD Mercury systems. Once enabled, you will be able to display the Dashboard anytime.
Two tasks are required to display the Dashboard:
- Enabling the Dashboard in Mercury Administration
- Enabling the Dashboard on each terminal
How the Dashboard Works
The Dashboard displays the number of a preset list of events that occur in your FTD Mercury system during the day. The Dashboard refreshes the display based on a polling interval set in the Advanced Settings screen in Mercury Administration. Typically, this is set to refresh every minute. At the bottom of the screen, below the status indicators, a progress bar updates indicating how long until the next refresh. When the bar fills, the Dashboard contacts the FTD Mercury server for updated information.
