General and Communication Messaging

From FloristWiki

General and communication messaging sent from Mercury Point of Sale and Mercury Connect Customers supports the following functionality:

• Tracking of Mercury User Roles and PC Client information
• A text message retry limit
• Enforcement of a blackout period for specified external services
• A configurable threshold for Communication (COM) alerts

Tracking Mercury User Roles and PC Client Information

You can track Mercury user roles as well as PC Client Information. The following user roles, or job functions, are tracked:

• Admin: Employees that are configured as administrators in the Mercury Administration Job Functions screen.
• Driver: Employees that are configured as drivers in the Mercury Administration Job Functions screen.
• Clerk: Employees that are configured as any job function other than administrator or driver in the Mercury Administration Job Functions screen.

Once an employee logs in to the system, their job function is marked as “active.” The number of active user roles will range from 0 – 3.

On the 25th of each month, FTD Mercury generates a general (GEN) message as an FTD Mercury Usage Report that includes a list of clients, their operating systems, and the number of active user roles.

The message includes each client and their operating system immediately below the server information. The number of active user roles is displayed below the client and operating system information.

The number of active user roles indicates the user roles that have logged into the system since the last scheduled job was run. After the message is generated, the system resets the tracking of active user roles.

Text Message Retry Limit

The Mercury system attempts to send text messages from florists three times. Once the final attempt is made, an automated error message is logged in the Mercury support log.

For more information on text messaging, refer to Mercury Administration: Text Message Screen.