Sending a RETrieval Message

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Current revision

1. On the Mercury Message menu, click Retrieval (RET).
2. In the From Order Number field, enter the number of the last “good” order or message you sent or received if you were requesting the RETrieval message due to missing sequence numbers.
   
   NOTE: Typing an order number into this field and leaving the To Order Number field empty allows you to retrieve all messages from the number you typed in through the last message you sent or received.
   
   
3. In the To Order Number field, you may do one of the following:
   • Type the same order or message and sequence number that you entered in the From Order Number field if you want to retrieve just that specific order or message.
   • Type a different order or message and sequence number if you want to retrieve a range of orders or messages.
   • Leave this field blank to retrieve all messages (from the order number you entered into the From Order Number field through the last message you sent or received).
4. Select one of the following:
   • Retrieve SENT Messages. This option prompts the Host Computer to retrieve a copy of orders and messages that were sent over FTD Mercury (starting with the indicated order or message number).
   • Retrieve RECEIVED Messages. This option prompts the Host Computer to retrieve a copy of orders and messages that were received over FTD Mercury (starting with the indicated order or message number).
   • Retrieve ALL Messages. This option prompts the Host Computer to retrieve a copy of all orders and messages that were sent and received over FTD Mercury (starting with the indicated order or message number).
     
     NOTE: It is strongly recommended that you use the Retrieve ALL Messages option if your FTD Mercury program experiences a temporary printer problem or if you are missing sequence numbers.
     
     
5. In the Operator field, click the arrow and select your user name from the list.
6. If all information is correct, click Send.

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