Mercury Marketing

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Revision as of 15:18, 3 November 2011

Mercury Marketing allows you to send direct mail and email marketing promotions to your customers. With the upgrade to Mercury Marketing, you can create custom marketing campaigns that target a specific set of customers, and use the campaigns to send email messages, letters, or postcards to the customers that you already have saved in your FTD Mercury customer database. You can also extract data from FTD Mercury to send to a third party.

To automate the marketing process, FTD has provided you with dozens of colorful, professionally designed Microsoft Word templates for all occasions, which can be customized to suit your needs. You can even create your own custom templates. When your campaign is created, your customer information is merged into the templates, and you can print the templates on your own printer, or send them to a printer to be printed.

If you plan to send email promotions, FTD has partnered with Constant Contact®, a company that maintains an email marketing Web site that is exclusive to FTD florists. Email marketing works by first creating your campaign in the Mercury Marketing application, then uploading your customer list to the Constant Contact Web site. On the Web site you select the template you want to use, schedule when you want the email messages to be sent, and then Constant Contact handles the email distribution. Constant Contact keeps all of your customer information confidential, and does not use it for any other purpose than for sending your marketing email messages. You can also use other email marketing providers by generating a list of email addresses from within the Mercury Marketing wizard.

Marketing Campaigns

Marketing campaigns are promotional campaigns used to send marketing materials to a targeted list of customers for a particular occasion or purpose. For example, you can create a Mother’s Day letter for top customers, a birthday reminder postcard for all customers, or an Easter email promotion for new customers. By prompting you for specific information, the Mercury Marketing Wizard can help you create custom marketing campaigns using the data from your FTD Mercury customer database. You can then save these campaigns to reuse, edit, analyze, or schedule later.

To make the campaign creation process easy, the Mercury Marketing Wizard provides you with predefined campaigns that, when generated, use the marketing templates that FTD has created for you. Throughout the campaign creation process you can deviate from the defaults, in which case you will be creating your own custom campaign or creating a new marketing template.

Below is a list of the predefined campaigns that you can create. Templates are located on your hard drive in the C:\Wings\Office Marketing Templates directory. You may want to browse this directory and open some of the templates to see which ones you might want to use.

Holiday

• Boss's Day
• Christmas
• Easter
• Mother's Day
• Rosh Hashanah
• Secretary's Day
• Sweetest Day
• Thanksgiving
• Valentine's Day

Reminder

• Anniversary
• Birthday
• Special Occasion
• Holiday Reminder (reminder templates are available for holidays such as Christmas, Valentine's Day, Mother's Day, etc.)

Other

• Sending Florists
• Dormant Customer
• New Customers
• Recipients
• Top Customers
• Generic
• Open House
• Seasonal

Launching Mercury Marketing

To launch Mercury Marketing:

1. Open FTD Mercury.
2. Log in using a login name and password that has permission to use Mercury Marketing.
3. On the FTD Mercury Main Menu, click Marketing. The Mercury Marketing Wizard opens, and you can begin creating a new campaign or analyzing a campaign you have already executed.

Working with Mercury Marketing

• Creating Direct Mail Marketing Campaigns
• Creating Other (Third-Party) Marketing Campaigns
• Scheduling Campaigns
• Campaign Analysis
• Deleting Campaigns
• Marketing Templates
• Email Marketing Campaigns
• Mercury Marketing Wizard