Handling Messages that Require Attention

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(→Removing Messages from the Requires Attention List)
(→Removing Messages from the Requires Attention List)
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The action you take depends on the type of message and its status.
The action you take depends on the type of message and its status.
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{| style="border:1px black solid; border-collapse:collapse; text-align:left;" cellpadding="6"
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|-
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!style="width:100pt; background:#2B90DC; color:white; border-spacing:0px;" | '''Message Type'''
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!style="width:400pt; background:#2B90DC; color:white" | '''How You Remove It from Requires Attention'''
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|-valign="top"
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! Incoming Order
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| *Attach it<br>*Reject it<br>*Forward it
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|-valign="top"
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! Point of Sale
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| Opens the Point of Sale window.
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|-valign="top"
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! What's New
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| Launches the What's New PDF.
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|-valign="top"
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! Designer
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| Opens the Designer Assignments window.
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|-valign="top"
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! Delivery
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| Opens Mercury Delivery.
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|-valign="top"
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! Marketing
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| Opens Mercury Marketing.
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|}

Revision as of 12:37, 7 May 2008

Dispay the Requires Attention List in Message Center

  1. Open the Message Center.
  2. Select both the Incoming and Outgoing check boxes.
  3. From the Message Type list, select Requires Attention.
  4. Click Search.

All messages that require attention appear in the results list.

TIP: When you open Message Center from Order Entry or Point of Sale, the default search is for messages that require attention.

Removing Messages from the Requires Attention List

If a message appears in the Requires Attention list, you need to take an action on it to remove it from the list. If you are unclear on why the message appears in the Requires Attention list, right-click on the message and select Why This Requires Attention. A window will inform you why the message requires attention.

The action you take depends on the type of message and its status.

Message Type How You Remove It from Requires Attention
Incoming Order *Attach it
*Reject it
*Forward it
Point of Sale Opens the Point of Sale window.
What's New Launches the What's New PDF.
Designer Opens the Designer Assignments window.
Delivery Opens Mercury Delivery.
Marketing Opens Mercury Marketing.


Although the optimal way for removing messages from the Requires Attention list is to take action on the message, you can also right-click on a message in Requires Attention and select Remove from Requires Attention. You are informed that updates to the order or additional related messages may cause the message to reappear in the list. You are then prompted to confirm the removal.

Back to Message Center

Retrieved from "http://floristwiki.ftdi.com/index.php/Handling_Messages_that_Require_Attention"
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