Handling Messages that Require Attention

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Revision as of 12:27, 7 May 2008

Dispay the Requires Attention List in Message Center

1. Open the Message Center.
   • Opening the Message Center from the Order Entry and Point of Sale Windows
   • Opening the Message Center from the FTD Mercury Main Menu
2. Select both the Incoming and Outgoing check boxes.
3. From the Message Type list, select Requires Attention.
4. Click Search.

All messages that require attention appear in the results list.

TIP: When you open Message Center from Order Entry or Point of Sale, the default search is for messages that require attention.

Removing Messages from the Requires Attention List

If a message appears in the Requires Attention list, you need to take an action on it to remove it from the list. If you are unclear on why the message appears in the Requires Attention list, right-click on the message and select Why This Requires Attention. A window will inform you why the message requires attention.

The action you take depends on the type of message and its status.

Although the optimal way for removing messages from the Requires Attention list is to take action on the message, you can also right-click on a message in Requires Attention and select Remove from Requires Attention. You are informed that updates to the order or additional related messages may cause the message to reappear in the list. You are then prompted to confirm the removal.