CC Retrieval

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Follow the procedure below to retrieve the credit card information for an order that you received from your Web site.
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__NOTOC__
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<br/><br/>''IMPORTANT: For [http://www.pcisecuritystandards.org PCI] standards, credit card data is not stored for longer than 7 business days. If your order is over 7 days old, you '''MUST''' contact the consumer to obtain the credit card data''
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[[Image: Getting_CC_Info.jpg‎|right|Image: Getting_CC_Info.jpg‎]]
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<br/><br/>''NOTE: The necessary data to process and order is '''ALWAYS''' transmitted with the order to your store. It should never be necessary to pull credit data from the Web portal unless the order printout has been lost or the order cannot be processed via your Mercury Point of Sale software for some other reason.''
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Per PCI compliance, the credit card information will not print on the order. If you need the credit card information in order to complete the order, you can access this in Web Portal.<br><br>
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==Retrieving Credit Card Information==
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Credit card information is only available for 7 days from the date the order was placed. If the order is more than 7 days old, the only person that has the credit card number is the customer that placed the order. You must contact your customer for orders that are more than 7 days old.<br><br>
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'''To retrieve credit card information:'''
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[[Image: CC_Retrieve_2.jpg|right|Image: CC_Retrieve_2.jpg.]]
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# Log in to the Web Portal at [http://myftdsite.com http://myftdsite.com] with your shop code, user ID, and password. If you have forgotten your password please see [[Forgot_Password]].
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# Choose '''Reports''' from the tabs at the top.
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# Select '''Orders''' from the menu on the left.
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# If you know the order ID, select '''By Order ID''', enter it in the field, and click submit. If you do not know the order ID, select the date range where the order occurred and click submit.
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# Click the order number for the order for which you need the Credit Card info.
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# In the resulting table that displays, scroll to the '''Credit Card Details''' section.
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# Click the '''See CC Details''' link. A new window will open.
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# For security reasons you will be asked for your login information again. Enter that information and click '''Submit.'''
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# The credit card data along with expiration date will be displayed.
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[[Image: CC_Retrieve_1.jpg|Image: CC_Retrieve_1.jpg.]]
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In order to access order information:<br>
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<ul><li>Login to Web Portal (www.myftdsite.com)</li>
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<li>Click on the Reports tab</li>
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<li>Select the Orders report from the left</li>
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<li>Select all orders, then select the start and end date. The date you are selecting is the date the order was placed, not the delivery date.</li>
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<li>At the bottom, click submit</li>
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<li>All the orders that have been placed on your site within the date range will display. Select the order that you need additional information for</li>
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<li>All the information for the order selected will display, except the credit card number</li></ul>
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<br>
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In order to view the credit card information:<br>
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<ul><li>Next to the encrypted credit card number, click See CC Details.</li>
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<li>For security reasons, you will be prompted to input your login information again</li>
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<li>The credit card information will display in a second window</li>

Revision as of 10:34, 22 August 2011

Image: Getting_CC_Info.jpg‎

Per PCI compliance, the credit card information will not print on the order. If you need the credit card information in order to complete the order, you can access this in Web Portal.

Credit card information is only available for 7 days from the date the order was placed. If the order is more than 7 days old, the only person that has the credit card number is the customer that placed the order. You must contact your customer for orders that are more than 7 days old.

In order to access order information:

  • Login to Web Portal (www.myftdsite.com)
  • Click on the Reports tab
  • Select the Orders report from the left
  • Select all orders, then select the start and end date. The date you are selecting is the date the order was placed, not the delivery date.
  • At the bottom, click submit
  • All the orders that have been placed on your site within the date range will display. Select the order that you need additional information for
  • All the information for the order selected will display, except the credit card number


In order to view the credit card information:

  • Next to the encrypted credit card number, click See CC Details.
  • For security reasons, you will be prompted to input your login information again
  • The credit card information will display in a second window
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