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Revision as of 10:41, 21 June 2011

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ALERT: FTD Order and Message Transmission
Last Updated: 13-Aug-2013 7:47AM CDT

Some users may be currently experiencing pending orders when attempting to send orders and messages through the Mercury Network. In addition, some messages and orders might get rejected due to this slowness. If you receive a reject, you can re-attempt to send the order.

  • For all users we recommend that you attempt to phone out your orders until this issue is resolved.
  • Please do not attempt to send general messages to test connections. This will slow the process when normal operation resumes.

If you do not wish to phone out your orders please use the process below for your respective technology platform.

  • FTD Mercury Users & Mercury Connect Users
    • Your system will continue to attempt order transmission every 5 minutes, if this fails you will receive a Communications Alert
    • When order transmission resumes your orders will automatically transmit
  • Mercury Direct Users:
    • You can attempt to "transmit now", this will succeed when transmission is again possible.

We are currently working to resolve the issue. Please check Merc Tech U often for further updates.

2-MAY-2011 8:00 AM CDT: FTD Mercury X3 has been released! Check out the minimum requirements and installation instructions, new and enhanced features, and the online reference guide.
19-APR-2011 8:00 AM CDT: The login procedure for Mercury Connect has been updated.
12-APR-2011 8:00 AM CDT: Mercury Direct 5.0 has been released! To get started, check out the download and setup instructions.
18-FEB-2011 1:30 AM CST: Updated antivirus software is now available for download Please read and/or print the provided instructions and follow them to successfully update your antivirus software.

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