Credit Card Payments and Automatic Order Processing
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(New page: Flowers All Hours, Florist Online, and Web orders received with a credit card payment are automatically processed according to the automatic order processing rules defined in Mercury Admin...)
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Revision as of 11:39, 23 February 2011
Flowers All Hours, Florist Online, and Web orders received with a credit card payment are automatically processed according to the automatic order processing rules defined in Mercury Administration. Only the credit card provided in the order will be used, regardless if whether the customer already has an account in FTD Mercury and has other credit cards on file.
If a credit card order is received and a customer does not exist in the FTD Mercury database, FTD Mercury handles new account creation under the following rules:
| IF THE CUSTOMER NAME IS… | IF THE CUSTOMER PHONE NUMBER IS… | CREATE ACCOUNT? | AUTOMATICALLY PROCESS ORDER? |
| The only match in the FTD Mercury database | Matched or unmatched | No | Yes |
| Not in the FTD Mercury database | Matched or unmatched | Yes | Yes |
| Matched by more than one name in the FTD Mercury database | A single match in the FTD Mercury database | No | Yes |
| Matched by more than one name in the FTD Mercury database | Not matched in the FTD Mercury database | No | No (you will have to manually attach and process this order) |
| Matched by more than one name in the FTD Mercury database | Matched by more than one phone number in the FTD Mercury database | No | No (you will have to manually attach and process this order) |
If a credit card is declined or authorization is unsuccessful, the transaction will appear in the Unsettled Credit Card Authorizations window.
Orders received with the payment type of house charge will not be automatically processed, nor will orders with a payment type of C.O.D. Incoming FTD Mercury orders will be processed as charges to the wire service house account.
