One-Off Printing

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Revision as of 15:10, 14 February 2011

When you create an order, cards and/or forms print according to settings in Mercury Administration. However, you can also print one-off forms and cards from Order Entry and Point of Sale. This allows you to replace lost or damaged forms, and in multi-store environments you can print invoices to another store.

Printing a One-Off Form for an Existing Sale

Prior to printing a one-off form or card, you must have the Order Entry or Point of Sale window open. Perform a Ticket Search to locate the sale.

To print a one-off form or card for an existing sale:

1. Perform a Ticket Search to locate the existing sale.
2. From the Order Entry or Point of Sale window, with the order open, click Printer. The Output Options window opens.
3. Ensure the Print Invoice option in the Print Output area is selected, and the Fax option (in the Fax Output area) and the Email option (in the Email Output area) are cleared.
4. By default, the store selected in the Store Name list is the currently logged in store. In a multistore environment, you can select another store to print the forms to another store.
5. If you have multiple tickets in this order, from the Ticket list, select the ticket you want to print, or click ALL to print all tickets.
6. From the Form list, select the form you want to print.
7. From the Printer Name list, select the printer where you want to print the form, and from the Printer Tray list, select the printer tray on the selected printer that holds the paper you want to use. The default for these lists are based on the form you selected; if no default printer exists for this form, both the Printer Name and Printer Tray lists will be blank by default.
8. Click Execute.

The form you selected for the sale selected prints according to the settings you selected. When a form is printed a second (or subsequent) time, the form will indicate the number of times it has been printed.

Printing a One-Off Form for a New Sale to Another Store

FTD Mercury also allows you to set one-off printing options for a new sale. The only scenario you should use this for is in a multi-store environment where you want to print an order placed at one store at another store. For example, if a customer comes to your East Side store and wants to place an order for delivery in an area served by your West Side store, you can print the order invoice and working invoice to your West Side store automatically.

To print invoices associated with a new sale to another store:

1. In the Order Entry or Point of Sale window, before you click Complete, click Printer. The Output Options window open.
2. Ensure the Print Invoice option in the Print Output area is selected, and the Fax option (in the Fax Output area) and the Email option (in the Email Output area) are cleared.
3. From the Store Name list, select the store where you want to print the invoice(s).
4. Click Save. You are returned to Order Entry or Point of Sale. Complete the order as usual.

IMPORTANT: If you change the zone after you have configured to print at a different store, you will need to repeat the procedure.

When you complete the order, forms are printed at the selected store according to the default settings in Mercury Administration for that store.

FTD recommends you contact your other store to ensure the invoices printed as expected.