Canceling Orders

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Revision as of 15:10, 14 February 2011

When you cancel an order, the amount is refunded to the customer’s house account or credit card. If the sale was a cash sale, cash is refunded back to the customer.

Canceling Orders in Order Entry

To cancel an order in Order Entry:

1. On the FTD Mercury Main Menu, click Order Entry. The Order Entry window opens.
2. Click Lookup. The Ticket Search window opens.
3. Enter criteria to locate the order and click Search.
4. Double-click the order you want to cancel from the results list. It opens in Order Entry. Click Cancel Order.
5. When the Are you sure you want to cancel this order? message appears, click Yes.
6. If required, enter your employee name, password, and optionally any notes in the Audit Trail window and click OK.
7. When the empty Order Entry window reappears, the order has been canceled.

Canceling Orders in Point of Sale

To cancel an order in Point of Sale:

1. On the FTD Mercury Main Menu, click Point of Sale. The Point of Sale window opens.
2. Click Lookup. The Ticket Search window opens.
3. Enter criteria to locate the order and click Search.
4. Double-click the order you want to cancel from the results list. It opens in Point of Sale.
5. Click Void Order. The Cancel or Void Order window opens.
6. Enter your employee name and password, and optionally enter any notes. Click OK.
   IMPORTANT: Only authorized employees may void orders.
7. The Refund window opens, displaying the amount to be refunded and how the refund will be issued (back on a credit card, on a house account, or cash).
8. Click Complete.
9. If required, enter your employee name, password, and optionally any notes in the Audit Trail window and click OK.

If the refund was issued in cash, the cash drawer will open. Provide the customer the correct amount for the refund.