Handling Unsettled Credit Card Authorizations

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Revision as of 11:58, 14 February 2011

FTD Mercury provides functionality so you can view and manage unsettled credit card authorizations. You may use this option to monitor your store’s credit card activity.

To view and manage unsettled credit card authorizations:

1. On the Credit Cards menu, click View Unsettled Authorizations. The Unsettled Credit Card Authorizations window opens.
2. In the View Parameters section, use your mouse to select whether you want to View Approved, View All, or View Unapproved credit card authorizations.
3. By default, your store name appears in the Store Name field. If you have multiple stores, click the arrow and select the name of the store for which you wish to view unsettled authorizations.
4. Click Search. A list of transactions displays below the View Parameters section.

You can then view details for a transaction by double-clicking it, resend it for approval by selecting it and clicking Resend, perform voice authorization for the transaction by clicking Voice, or delete the transaction by selecting it and clicking Delete. Depending on whether the transaction has been approved, some of these tasks may be unavailable. For example, the Delete button is only enabled for manually authorized credit card transactions that have not been settled; you cannot delete other credit card transactions, so Delete will not be enabled for these other transactions.

NOTE: If you delete an unsettled credit card transaction, it is removed permanently from your system.