Allocating Previous Payments

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If you had previously received a payment on an open item account and had not allocated payment, there is an unallocated credit on the account. You can later access the account and allocated payments.

To allocate previous payments:

1. On the FTD Mercury Main Menu, click Receive Payment. Depending on the configuration in Mercury Administration, the Audit Trail window may open. If it does, enter your employee name, password, and optionally any notes about the payment.
2. When the Receive Customer Payment on Account window opens, from the Employee field, select your employee name. You can also use a bar code scanner to scan an employee’s bar code ID.
3. For multi-store environments, select the store at which the payment will be recorded.
4. From the Date field, enter the date of the payment.
5. If you want to reopen this window after you are finished (for example, if you are recording many payments at once), select the Batch Mode check box.
6. In the Customer field, enter the customer’s name and press TAB, or click the Search button (…) to perform a Customer Search. Once the customer has been located, the text box below the name displays the customer’s address and phone number.
   TIP: When performing a Customer Search, to verify you have the correct customer, check the Account column (which displays the account number) and/or the Balance column (which displays the balance).
7. The Unallocated Credit field displays the amount of unallocated credit. In the Allocation area, enter the dollar amount to be allocated to each ticket in the This Payment column. The Unallocated Balance field shows the outstanding dollar amount still to be paid on this open item account. You can also double-click on an unpaid amount to move the entire amount of that ticket to the This Payment column and add the amount to the payment total.
8. Click Complete.