Mercury Direct: Sending Orders
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Revision as of 10:54, 14 October 2010
To send an order to another florist over the Mercury Network, click the Create an Order button on the Mercury Direct main menu (see “Creating an Order in the Order Screen” on page 28 for detailed instructions). Before you send an order, it is important to know the key elements that make up the order, and the terminology that is associated with it.
- Each time you see a magnifying glass icon
, a search is available. For example, if you see a magnifying glass icon next to the product fields, you can click this icon to access a product search.
- The recipient is the person or business to which the order will be delivered. You will be required to enter complete information for the recipient (such as name address, and phone number) so that the filling florist can properly fill and deliver the order.
- The delivery information is the information that the filling florist will use to promptly deliver the order, according to the customer’s delivery instructions. Included are the:
- Delivery date
- Details (additional date information or the specific time the order should be delivered, such as “after 2 p.m.”)
- Special Instructions for the delivery, such as “leave on front porch if not home.”
- The Price Including Delivery, which should include the dollars and cents (for example, “45.50.”)
- Product information includes the product code and description for the first choice and second choice products that the customer would like to send to the recipient. Specify the customer’s first choice product in the 1st Choice fields and the customer’s second choice product (in case the first choice product is not available) in the 2nd Choice fields. Type any additional product information in the description area.
- The Enclosure Card is the message that will be printed on the card that accompanies the order.
- The Operator is the employee that is entering the order.
- The Filling Florist is the florist to whom you are sending the order.
- Auto Select is a quick way to select a filling florist. If you click this button, Mercury Direct will select a filling florist for you, based on the recipient’s address and the status of the florist.
- When selected, the No auto forwarding option will ensure that the order will not be forwarded to another florist if the filling florist is unavailable or cannot fill the order.
