FTD Mercury X2 Fall Training Videos

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==Order Management==
==Order Management==
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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<tr style="background:#D1BC61;">
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
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</tr>
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<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Picture_Orders_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Picture_Orders_X2.mov Link]</td>
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</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
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</tr>
 +
<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
 +
</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Florist Search</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:13</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Florist Search (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle Order_Life_Cycle_X2 (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds Partial_Refund_X2 (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets Ticket_Search_X2 (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup Pickup_Orders_X2 (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td>
 +
</tr>
 +
</table>
<br>
<br>
-
 
-
 
-
 
-
Assigning Products to Designers 1:49 Assigning Products to Designers Design_Center_Assigning_Products_X2 Design_Center_Assigning_Products_X2
 
-
Attaching Design Pictures to Orders 2:30 Attaching Design Pictures to Orders Attaching_Design_Picture_Orders_X2 Attaching_Design_Picture_Orders_X2
 
-
Canceling Orders in Order Entry 1:54 Canceling Orders in Order Entry Canceling_Orders_in_OE_X2 Canceling_Orders_in_OE_X2
 
-
Changing the Payment Amount for Credit Card Orders 2:10 Changing the Payment Amount for Credit Card Orders Changing_Prices_CC_Orders_X2 Changing_Prices_CC_Orders_X2
 
-
Checking Credit Card Status 5:23 Checking Credit Card Status Checking_Credit_Card_Status_X2 Checking_Credit_Card_Status_X2
 
-
Checking for Incomplete, Filed, and Pending Orders 2:01 Checking for Incomplete, Filed, and Pending Orders Incomplete_Filed_Pending_X2 Incomplete_Filed_Pending_X2
 
-
Copying Tickets 2:32 Copying Tickets Copying_Tickets_X2 Copying_Tickets_X2
 
-
Design Center 3:25 Design Center Design_Center_X2 Design_Center_X2
 
-
Entering Local Orders 3:42 Entering Local Orders Local_Orders_X2 Local_Orders_X2
 
-
Florist Search 3:13 Florist Search Florist_Search_X2 Florist_Search_X2
 
-
Funeral Log 3:10 Funeral Log Funeral_Log_X2 Funeral_Log_X2
 
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Handling Phoned-In Orders 3:46 Handling Phoned-In Orders Phoned_In_Orders_X2 Phoned_In_Orders_X2
 
-
Handling Returns & Exchanges 2:49 Handling Returns & Exchanges Handling_Returns_Exchanges_X2 Handling_Returns_Exchanges_X2
 
-
Issuing a Refund Using Order Entry 2:03 Issuing a Refund Using Order Entry Refunds_in_OE_X2 Refunds_in_OE_X2
 
-
Looking Up Abbreviation Codes in Order Entry and Point of Sale 1:13 Looking Up Abbreviation Codes in Order Entry and Point of Sale Abbreviation_Code_Lookup_X2 Abbreviation_Code_Lookup_X2
 
-
Marking Orders Delivered in Ticket Search 1:29 Marking Orders Delivered in Ticket Search Marking_Orders_Delivered_X2 Marking_Orders_Delivered_X2
 
-
Marking Pickup Orders as C.O.D. 3:33 Marking Pickup Orders as C.O.D. COD_Pickup_X2 COD_Pickup_X2
 
-
Multi-Ticket Sales 2:50 Multi-Ticket Sales MultiTicketSales_X2 MultiTicketSales_X2
 
-
Order Life Cycle 2:13 Order Life Cycle Order_Life_Cycle_X2 Order_Life_Cycle_X2
 
-
Partial Refunds 4:20 Partial Refunds Partial_Refund_X2 Partial_Refund_X2
 
-
Phoning Out Orders 3:36 Phoning Out Orders Phoned_Out_Orders_X2 Phoned_Out_Orders_X2
 
-
Picture Center 4:23 Picture Center Picture_Center_X2 Picture_Center_X2
 
-
Searching for Orders and Tickets 2:56 Searching for Orders and Tickets Ticket_Search_X2 Ticket_Search_X2
 
-
Taking Orders for Pickup 3:53 Taking Orders for Pickup Pickup_Orders_X2 Pickup_Orders_X2
 
-
Ticket Status 2:47 Ticket Status Ticket_Status_X2 Ticket_Status_X2
 
==Point of Sale==
==Point of Sale==

Revision as of 16:56, 11 October 2010

Contents

FTD Mercury X2 Fall training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.


Recent Videos

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Florist Listings in FTD Florist Link 03:37 Link Link Link
Funeral Log 05:03 Link Link Link
Generating Statements 03:48 Link Link Link
Performing Invoice Billing 01:38 Link Link Link
Preventing House Account Charges 01:51 Link Link Link
Removing Finance Charges 02:23 Link Link Link
Renaming Billing Cycles 02:22 Link Link Link
Searching for Facilities from the Mercury Main Menu 03:02 Link Link Link
Searching for Facilities in Order Entry or Point of Sale 02:17 Link Link Link
Searching for Florists from the Mercury Main Menu 03:30 Link Link Link
Searching for Florists in Order Entry or Point of Sale 01:59 Link Link Link
Setting the Preferred Status for a Florist in FTD Florist Link 03:18 Link Link Link
Using Advanced Options when Searching for Florists 04:41 Link Link Link


Administration

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Abbreviation Codes 02:36 Link Link Link
Adding Employees 02:58 Link Link Link
Adding Product Categories in Mercury Administration 01:48 Link Link Link
Address Verification 02:13 Link Link Link
Applying Email Templates in Mercury Administration 02:33 Link Link Link
Audit Trail Examples 03:49 Link Link Link
Changing the FTD Mercury Administrator Password 02:38 Link Link Link
Configuring Audit Trail in Mercury Administration 02:23 Link Link Link
Configuring Credit Cards in Mercury Administration 02:07 Link Link Link
Configuring House Accounts in Mercury Administration 04:48 Link Link Link
Configuring Point of Sale in Mercury Administration 02:35 Link Link Link
Configuring Printer Form Settings 02:06 Link Link Link
Configuring Printer Routing in Mercury Administration 02:09 Link Link Link
Configuring Store Settings in Mercury Administration 03:24 Link Link Link
Creating Your Email Cover Letter 06:26 Link Link Link
Customizing Window Access in Mercury Administration 01:56 Link Link Link
Customizing Your FTD Mercury Client Configuration 03:58 Link Link Link
FTD Shutdown & FTD Startup 02:16 Link Link Link
Logging in to FTD Mercury 01:17 Link Link Link
Setting Form Printing Defaults in Mercury Administration 03:10 Link Link Link
Updating Tax Codes in Mercury Administration 01:49 Link Link Link


Customer Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Customers 02:41 Link Link Link
Canceling a House Account Payment 01:21 Link Link Link
Credit & Debit Memos 02:10 Link Link Link
Customer Detail Information 05:39 Link Link Link
Customer Order History 01:56 Link Link Link
Email Monitor 01:56 Link Link Link
Generating Statements 03:48 Link Link Link
Receiving Payments in Order Entry 01:55 Link Link Link
Reprinting & Emailing Invoices 02:20 Link Link Link
Searching for Customers 02:05 Link Link Link
Setting Up House Accounts 02:48 Link Link Link


Dashboard

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard 02:06 Link Link Link
Customizing the Dashboard 02:40 Link Link Link
Dashboard Indicators 02:56 Link Link Link
Dashboard Messages 01:34 Link Link Link
Dashboard Overview 02:04 Link Link Link
Dashboard Status 02:17 Link Link Link


Delivery Confirmations

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Configuring Automatic Deliver Confirmations for Wire In Orders 01:23 Link Link Link
Creating Your Email Delivery Confirmation Template 06:38 Link Link Link
Manually Sending Delivery Confirmations for Wire In Orders 02:53 Link Link Link
Setting Up Automatic Email Delivery Confirmation 01:46 Link Link Link


Marketing

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Creating a Holiday Direct Mail Marketing Campaign 05:59 Link Link Link
Creating a Holiday Email Marketing Campaign 04:52 Link Link Link
Creating a Reminder Direct Mail Marketing Campaign 06:52 Link Link Link
Creating a Reminder Email Marketing Campaign 05:33 Link Link Link


Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Answering Incoming Ask Messages 03:16 Link Link Link
Canceling a Wire Out Order 03:05 Link Link Link
Confirming an Incoming Cancel Request 03:16 Link Link Link
Creating and Sending Your Received Messages List 02:16 Link Link Link
Denying an Incoming Cancel Request 03:14 Link Link Link
Handling Incoming Price Change Requests 02:53 Link Link Link
Handling Wire In Orders from the Mercury Network 02:11 Link Link Link
Message Center 02:48 Link Link Link
Rejecting Wire In Orders from the Mercury Network 01:56 Link Link Link
Resending Rejected Wire Out Orders 01:59 Link Link Link
Resuming Your Previously Suspended System 02:28 Link Link Link
Sending Ask Messages 02:46 Link Link Link
Sending Price Change Requests 03:28 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:37 Link Link Link
Suspending Your System 02:54 Link Link Link


Order Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Assigning Products to Designers 01:49 Link Link Link
Attaching Design Pictures to Orders 02:30 Link Link Link
Canceling Orders in Order Entry 01:54 Link Link Link
Changing the Payment Amount for Credit Card Orders 02:10 Link Link Link
Checking Credit Card Status 05:23 Link Link Link
Checking for Incomplete, Filed, and Pending Orders 02:01 Link Link Link
Copying Tickets 02:32 Link Link Link
Design Center 03:25 Link Link Link
Entering Local Orders 03:42 Link Link Link
Florist Search 03:13 Link Link Link
Funeral Log 03:10 Link Link Link
Handling Phoned-In Orders 03:46 Link Link Link
Handling Returns & Exchanges 02:49 Link Link Link
Issuing a Refund Using Order Entry 02:03 Link Link Link
Looking Up Abbreviation Codes in Order Entry and Point of Sale 01:13 Link Link Link
Marking Orders Delivered in Ticket Search 01:29 Link Link Link
Marking Pickup Orders as C.O.D. 03:33 Link Link Link
Multi-Ticket Sales 02:50 Link Link Link
Order Life Cycle 02:13 [[Order Life Cycle Order_Life_Cycle_X2 (FTD Mercury X2 Fall Training Video)|Link]] Link Link
Partial Refunds 04:20 [[Partial Refunds Partial_Refund_X2 (FTD Mercury X2 Fall Training Video)|Link]] Link Link
Phoning Out Orders 03:36 Link Link Link
Picture Center 04:23 Link Link Link
Searching for Orders and Tickets 02:56 [[Searching for Orders and Tickets Ticket_Search_X2 (FTD Mercury X2 Fall Training Video)|Link]] Link Link
Taking Orders for Pickup 03:53 [[Taking Orders for Pickup Pickup_Orders_X2 (FTD Mercury X2 Fall Training Video)|Link]] Link Link
Ticket Status 02:47 Link Link Link


Point of Sale

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Canceling and Refunding Orders in Point of Sale 02:51 Link Link Link
Cash & Carry Sales 02:45 Link Link Link
Entering the Opening Balance in Point of Sale 01:40 Link Link Link
Issuing a Refund Using Point of Sale 02:51 Link Link Link
No Sale Transactions 01:11 Link Link Link
Performing a Z-Out at the End of the Day 02:28 Link Link Link
Receiving Payments in Point of Sale 02:18 Link Link Link
Reprinting Receipts 01:50 Link Link Link
Selling & Loading Gift Cards 02:06 Link Link Link
Using Point of Sale for Paid in and Paid Out Transactions 02:11 Link Link Link


Product Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Products 02:49 Link Link Link
Quick Picks 02:31 Link Link Link
Searching for Products 01:53 Link Link Link


Reports

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Aged Analysis Report 01:44 Link Link Link
Credit Card Settlement History Report 02:18 Link Link Link
Generating Reports 02:02 Link Link Link
Generating the Customer Life Cycle Report 03:13 Link Link Link
Generating the Order Life Cycle Report 03:23 Link Link Link
Generating Your Sales Overview Using the Balance Wizard 04:05 Link Link Link
Sales Summary Report 02:39 Link Link Link
Sales Tax Report 02:04 Link Link Link


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