Completing Delivery Routes in Mercury Delivery for IVR
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(New page: To save a route so that it can be retrieved using IVR, you should create and complete routes as normal. However you must make sure that you do the following: *After you click Complete in ...)
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Revision as of 10:22, 13 July 2010
To save a route so that it can be retrieved using IVR, you should create and complete routes as normal. However you must make sure that you do the following:
- After you click Complete in the Create Routes window to complete the route, the Complete Route Window opens. Make sure Download to Phone is checked in this window (the Download to Phone option will be active only for employees that you set up as wireless employees on the Gearworks Web site).
- Make sure that you select the correct driver name in the Complete Route Window because the route information will be available for that employee next time he or she calls the IVR phone number to retrieve orders.
