FTD Mercury Training Videos
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Revision as of 12:45, 20 December 2013
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FTD Mercury Training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
All training videos relate only to FTD Mercury POS
General Information
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Address Verification | 02:13 | Link | Link | Link |
| Changing the FTD Mercury Administrator Password | 02:38 | Link | Link | Link |
| Configuring Printer Form Settings | 02:06 | Link | Link | Link |
| Creating Your Email Cover Letter | 06:26 | Link | Link | Link |
| Customizing Your FTD Mercury Client Configuration | 03:58 | Link | Link | Link |
| FTD Shutdown & FTD Startup | 02:16 | Link | Link | Link |
| Logging in to FTD Mercury | 01:17 | Link | Link | Link |
| Order Entry vs. Point of Sale | 1:35 | Link | Link | N/A |
| Sending Wire Out Orders over the Mercury Network | 03:34 | Link | Link | Link |
| Suspending Your System | 02:54 | Link | Link | Link |
Delivery Confirmations
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Configuring Automatic Deliver Confirmations for Wire In Orders | 01:23 | Link | Link | Link |
| Creating Your Email Delivery Confirmation Template | 06:38 | Link | Link | Link |
| Email Monitor | 01:56 | Link | Link | Link |
| Manually Sending Delivery Confirmations for Wire In Orders | 02:53 | Link | Link | Link |
| Setting Up Automatic Email Delivery Confirmation | 01:46 | Link | Link | Link |
Order Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Assigning Products to Designers | 01:49 | Link | Link | Link |
| Attaching Design Pictures to Orders | 02:30 | Link | Link | Link |
| Canceling Orders in Order Entry | 01:54 | Link | Link | Link |
| Changing the Payment Amount for Credit Card Orders | 02:10 | Link | Link | Link |
| Checking Credit Card Status | 05:23 | Link | Link | Link |
| Checking for Incomplete, Filed, and Pending Orders | 02:01 | Link | Link | Link |
| Copying Tickets | 02:32 | Link | Link | Link |
| Design Center | 03:25 | Link | Link | Link |
| Entering Local Orders | 03:42 | Link | Link | Link |
| Funeral Log | 05:03 | Link | Link | Link |
| Handling Phoned-In Orders | 03:46 | Link | Link | Link |
| Handling Returns & Exchanges | 02:49 | Link | Link | Link |
| Issuing a Refund Using Order Entry | 02:03 | Link | Link | Link |
| Looking Up Abbreviation Codes in Order Entry and Point of Sale | 01:13 | Link | Link | Link |
| Marking Orders Delivered in Ticket Search | 01:29 | Link | Link | Link |
| Marking Pickup Orders as C.O.D. | 03:33 | Link | Link | Link |
| Multi-Ticket Sales | 02:50 | Link | Link | Link |
| Order Life Cycle | 02:13 | Link | Link | Link |
| Partial Refunds | 04:20 | Link | Link | Link |
| Phoning Out Orders | 03:36 | Link | Link | Link |
| Picture Center | 04:23 | Link | Link | Link |
| Searching for Orders and Tickets | 02:56 | Link | Link | Link |
| Sending Wire Out Orders over the Mercury Network | 03:34 | Link | Link | Link |
| Taking Orders for Pickup | 03:53 | Link | Link | Link |
| Ticket Status | 02:47 | Link | Link | Link |
Mercury Message Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Answering Incoming Ask Messages | 03:16 | Link | Link | Link |
| Canceling a Wire Out Order | 03:05 | Link | Link | Link |
| Confirming an Incoming Cancel Request | 03:16 | Link | Link | Link |
| Creating and Sending Your Received Messages List | 02:16 | Link | Link | Link |
| Denying an Incoming Cancel Request | 03:14 | Link | Link | Link |
| Handling Incoming Price Change Requests | 02:53 | Link | Link | Link |
| Handling Wire In Orders from the Mercury Network | 02:11 | Link | Link | Link |
| Message Center | 02:48 | Link | Link | Link |
| Rejecting Wire In Orders from the Mercury Network | 01:56 | Link | Link | Link |
| Resending Rejected Wire Out Orders | 01:59 | Link | Link | Link |
| Resuming Your Previously Suspended System | 02:28 | Link | Link | Link |
| Sending Ask Messages | 02:46 | Link | Link | Link |
| Sending Price Change Requests | 03:28 | Link | Link | Link |
| Sending Wire Out Orders over the Mercury Network | 03:34 | Link | Link | Link |
| Suspending Your System | 02:54 | Link | Link | Link |
Customer Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Adding Customers | 02:41 | Link | Link | Link |
| Canceling a House Account Payment | 01:21 | Link | Link | Link |
| Credit & Debit Memos | 02:10 | Link | Link | Link |
| Customer Detail Information | 05:39 | Link | Link | Link |
| Customer Order History | 01:56 | Link | Link | Link |
| Email Monitor | 01:56 | Link | Link | Link |
| Generating Statements | 03:48 | Link | Link | Link |
| Performing Invoice Billing | 01:38 | Link | Link | Link |
| Preventing House Account Charges | 01:51 | Link | Link | Link |
| Receiving Payments in Order Entry | 01:55 | Link | Link | Link |
| Removing Finance Charges | 02:23 | Link | Link | Link |
| Reprinting & Emailing Invoices | 02:20 | Link | Link | Link |
| Searching for Customers | 02:05 | Link | Link | Link |
| Setting Up House Accounts | 02:48 | Link | Link | Link |
Product Management
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Adding Products | 02:49 | Link | Link | Link |
| Quick Picks | 02:31 | Link | Link | Link |
| Searching for Products | 01:53 | Link | Link | Link |
Dashboard
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Checking for Mercury Network Connectivity Using Dashboard | 02:06 | Link | Link | Link |
| Customizing the Dashboard | 02:40 | Link | Link | Link |
| Dashboard Indicators | 02:56 | Link | Link | Link |
| Dashboard Messages | 01:34 | Link | Link | Link |
| Dashboard Overview | 02:04 | Link | Link | Link |
| Dashboard Status | 02:17 | Link | Link | Link |
Point of Sale
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Canceling and Refunding Orders in Point of Sale | 02:51 | Link | Link | Link |
| Cash & Carry Sales | 02:45 | Link | Link | Link |
| Entering the Opening Balance in Point of Sale | 01:40 | Link | Link | Link |
| Issuing a Refund Using Point of Sale | 02:51 | Link | Link | Link |
| No Sale Transactions | 01:11 | Link | Link | Link |
| Performing a Z-Out at the End of the Day | 02:28 | Link | Link | Link |
| Receiving Payments in Point of Sale | 02:18 | Link | Link | Link |
| Reprinting Receipts | 01:50 | Link | Link | Link |
| Selling & Loading Gift Cards | 02:06 | Link | Link | Link |
| Using Point of Sale for Paid in and Paid Out Transactions | 02:11 | Link | Link | Link |
Reports
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Aged Analysis Report | 01:44 | Link | Link | Link |
| Credit Card Settlement History Report | 02:18 | Link | Link | Link |
| Generating Reports | 02:02 | Link | Link | Link |
| Generating the Customer Life Cycle Report | 03:13 | Link | Link | Link |
| Generating the Order Life Cycle Report | 03:23 | Link | Link | Link |
| Generating Your Sales Overview Using the Balance Wizard | 04:05 | Link | Link | Link |
| Sales Summary Report | 02:39 | Link | Link | Link |
| Sales Tax Report | 02:04 | Link | Link | Link |
Marketing
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Creating a Holiday Direct Mail Marketing Campaign | 05:59 | Link | Link | Link |
| Creating a Holiday Email Marketing Campaign | 04:52 | Link | Link | Link |
| Creating a Reminder Direct Mail Marketing Campaign | 06:52 | Link | Link | Link |
| Creating a Reminder Email Marketing Campaign | 05:33 | Link | Link | Link |
Administration
| Video Name | Running Time | Streaming Flash Video | Windows Media Video | QuickTime Video |
| Adding Abbreviation Codes | 02:36 | Link | Link | Link |
| Adding Employees | 02:58 | Link | Link | Link |
| Adding Product Categories in Mercury Administration | 01:48 | Link | Link | Link |
| Applying Email Templates in Mercury Administration | 02:33 | Link | Link | Link |
| Audit Trail Examples | 03:49 | Link | Link | Link |
| Configuring Audit Trail in Mercury Administration | 02:23 | Link | Link | Link |
| Configuring Credit Cards in Mercury Administration | 02:07 | Link | Link | Link |
| Configuring House Accounts in Mercury Administration | 04:48 | Link | Link | Link |
| Configuring Point of Sale in Mercury Administration | 02:35 | Link | Link | Link |
| Configuring Printer Routing in Mercury Administration | 02:09 | Link | Link | Link |
| Configuring Store Settings in Mercury Administration | 03:24 | Link | Link | Link |
| Customizing Window Access in Mercury Administration | 01:56 | Link | Link | Link |
| Renaming Billing Cycles | 02:22 | Link | Link | Link |
| Setting Form Printing Defaults in Mercury Administration | 03:10 | Link | Link | Link |
| Updating Tax Codes in Mercury Administration | 01:49 | Link | Link | Link |
