Mercury Direct: Canceling an Order (CAN Message)

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Revision as of 09:56, 15 October 2010

The Cancel message allows you to request that a filling Member or the Host Computer cancel a previously sent order. If the Cancel message is sent before the order is processed by the Host Computer, the Host will cancel the order (not transmit to the filling florist) and send you a confirmation of the cancellation. However, if the Cancel message reaches the Host after the order has been processed and sent to the filling Member, the filling Member can either Confirm the Cancellation (see “Confirming a Cancellation (CON Message)” on page 43 or Deny the Cancellation (see “Denying a Cancellation (DEN Message)” on page 44).

This procedure explains how to create a Cancel message through a Message Search. By locating the original Order message that you would like to cancel, Mercury Direct will complete most of the Cancel message for you.

1. From the Mercury Direct main menu, click Cancel an Order OR From the menu bar, click Order, then click Cancel an Order (CAN).
2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
3. By default Message Search will list all incoming and outgoing orders if you click Search. Click Search to list all incoming and outgoing orders, or specify additional information to narrow your search, and then click the Search button. (See “Message Search” on page 55 for assistance.)
4. When you locate the order that you would like to cancel, highlight the order and then click Select. The CAN message will reappear with most of the information completed for you.
5. From the Reason Type list, select your reason for sending this message.
6. In the Reason or Note Text field, add notes as needed.
7. In the Operator field, enter your name.
8. Click Submit to send the message during the next Mercury Direct communications session. If you want to send the message immediately, on the Mercury Direct Main Menu, click Transmit Now.