Mercury Direct: Answering a Question (ANS Message)

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The Answer message allows you to respond to a question, comment, or price change. Answer
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The Answer message allows you to respond to a question, comment, or price change. Answer messages are only to be used to respond to Ask Messages.
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messages are only to be used to respond to Ask Messages.
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This procedure explains how to create an Answer message through a Message Search. By locating
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'''To create an Answer message:'''
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the Ask message that you are answering, Mercury Direct will complete most of the Answer
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message for you.
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#From the Mercury Direct main menu, click Answer a Question OR From the menu bar click Order, then click Answer a Question (ANS).
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#On the '''Mercury Direct Main Menu''', click '''Answer a Question'''. The '''Answer a Question''' screen opens.
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#Click the magnifying glass icon in the Order Number field to access a Message Search.
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#Click the magnifying glass icon next to the '''Order Number''' field. The '''Message Search''' window opens.
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#In the Message Search window, click the down arrow in the Message Type field and select ASK. Then click the Search button to list all ASK messages. (See “Message Search” on page 55 for more information on Message Search.)
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#In the '''Message Search''' window, from the '''Message Type''' list, select '''ASK'''. Click '''Search'''.
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#When you locate the ASK message that you are replying to, highlight the message and then click Select. The Answer message will reappear with most of the information completed for you.
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#When you locate the ASK message that you are replying to, highlight the message, and then click '''Select'''. The '''Answer a Question''' screen will reappear with most of the information completed for you.
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#In the Reason Type field, click the down arrow and select your reason for sending this message.
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#In the '''Reason Type''' field, select your reason for sending this message.
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#Add notes as needed in the Reason or Note Text field.
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#In the '''Reason or Note Text''' field, add notes as needed.
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#If you are responding to a price change, type the new price in the New Price field to confirm the price change. Otherwise leave this field blank.
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#If you are responding to a price change, type the new price in the '''New Price''' field to confirm the price change. Otherwise leave this field blank.
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#Type your name in the Operator field.
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#In the '''Operator''' field, enter your name.
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#Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message immediately, click Submit, then click the Transmit Now button in the main menu.
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#Click '''Submit''' to send the message during the next Mercury Direct Communications session.

Revision as of 09:47, 15 October 2010

The Answer message allows you to respond to a question, comment, or price change. Answer messages are only to be used to respond to Ask Messages.

To create an Answer message:

  1. On the Mercury Direct Main Menu, click Answer a Question. The Answer a Question screen opens.
  2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
  3. In the Message Search window, from the Message Type list, select ASK. Click Search.
  4. When you locate the ASK message that you are replying to, highlight the message, and then click Select. The Answer a Question screen will reappear with most of the information completed for you.
  5. In the Reason Type field, select your reason for sending this message.
  6. In the Reason or Note Text field, add notes as needed.
  7. If you are responding to a price change, type the new price in the New Price field to confirm the price change. Otherwise leave this field blank.
  8. In the Operator field, enter your name.
  9. Click Submit to send the message during the next Mercury Direct Communications session.
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