Acknowledging and printing a message
From FloristWiki
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#In '''Alerts''', click '''New Orders''', '''Rejected Orders''', or '''Cancelled Orders''', depending on the type of message you want to acknowledge and print. | #In '''Alerts''', click '''New Orders''', '''Rejected Orders''', or '''Cancelled Orders''', depending on the type of message you want to acknowledge and print. | ||
#Navigate to the message whose order you want to acknowledge and print. | #Navigate to the message whose order you want to acknowledge and print. | ||
| - | #Click the arrow | + | #Click the arrow to open the message details window. |
#At the bottom of the message details, click '''Acknowledge & Print'''. | #At the bottom of the message details, click '''Acknowledge & Print'''. | ||
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#In '''Alerts''', click '''New Orders''', '''Rejected Orders''', or '''Cancelled Orders''', depending on the type of messages you want to acknowledge and print. | #In '''Alerts''', click '''New Orders''', '''Rejected Orders''', or '''Cancelled Orders''', depending on the type of messages you want to acknowledge and print. | ||
| - | #Click '''Select All'''. | + | #Click '''Select All''' or select specific messages you'd like to acknowledge and print. |
#Click '''Acknowledge & Print'''. | #Click '''Acknowledge & Print'''. | ||
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#In the left sidebar, click '''Message Center'''. | #In the left sidebar, click '''Message Center'''. | ||
| - | #Search for the message | + | #Search for the message you'd like to acknowledge by clicking '''Advanced Search'''. |
| + | #:'''Tip''': You can search for specific dates the message was received or when the order is to be delivered, the recipient’s name, the Mercury order number, information about the other florist’s code, and whether or not related messages are included. | ||
| + | #You can also filter search based on: | ||
#*The message status | #*The message status | ||
#*The message type | #*The message type | ||
#*Whether the message is incoming or outgoing | #*Whether the message is incoming or outgoing | ||
#*The date the message was received | #*The date the message was received | ||
| - | |||
#Navigate to the message you want to acknowledge and print. | #Navigate to the message you want to acknowledge and print. | ||
| - | #Click the arrow | + | #Click the arrow to open the message details window. |
#At the bottom of the message details, click '''Acknowledge & Print'''. | #At the bottom of the message details, click '''Acknowledge & Print'''. | ||
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Current revision
You can acknowledge and print a message to mark that you have read the message without needing to reply and print the message.
Acknowledging and printing messages in the Mercury Cloud Dashboard
You can acknowledge and print a message in the "Alerts" section of the Mercury Cloud dashboard.
- In Alerts, click New Orders, Rejected Orders, or Cancelled Orders, depending on the type of message you want to acknowledge and print.
- Navigate to the message whose order you want to acknowledge and print.
- Click the arrow to open the message details window.
- At the bottom of the message details, click Acknowledge & Print.
To acknowledge and print multiple messages in the Mercury Cloud dashboard:
- In Alerts, click New Orders, Rejected Orders, or Cancelled Orders, depending on the type of messages you want to acknowledge and print.
- Click Select All or select specific messages you'd like to acknowledge and print.
- Click Acknowledge & Print.
Acknowledging and printing messages in the Message Center
You can acknowledge and print a message in the Message Center.
- In the left sidebar, click Message Center.
- Search for the message you'd like to acknowledge by clicking Advanced Search.
- Tip: You can search for specific dates the message was received or when the order is to be delivered, the recipient’s name, the Mercury order number, information about the other florist’s code, and whether or not related messages are included.
- You can also filter search based on:
- The message status
- The message type
- Whether the message is incoming or outgoing
- The date the message was received
- Navigate to the message you want to acknowledge and print.
- Click the arrow to open the message details window.
- At the bottom of the message details, click Acknowledge & Print.
To acknowledge multiple messages in the Message Center:
- In the left sidebar, click Message Center.
- Click Select All.
- Click Acknowledge & Print.
