General and Communication Messaging

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Revision as of 08:33, 20 June 2014

General and communication messaging sent from Mercury Point of Sale and Mercury Connect Customers supports the following functionality:

• Tracking of Mercury User Roles and PC Client information
• A text message retry limit
• Enforcement of a blackout period for specified external services
• A configurable threshold for Communication (COM) alerts

Tracking Mercury User Roles and PC Client Information

You can track Mercury user roles as well as PC Client Information. The following user roles, or job functions, are tracked:

• Admin: Employees that are configured as administrators in the Mercury Administration Job Functions screen.
• Driver: Employees that are configured as drivers in the Mercury Administration Job Functions screen.
• Clerk: Employees that are configured as any job function other than administrator or driver in the Mercury Administration Job Functions screen.

Once an employee logs in to the system, their job function is marked as “active.” The number of active user roles will range from 0 – 3.

On the 25th of each month, FTD Mercury generates a general (GEN) message as an FTD Mercury Usage Report that includes a list of clients, their operating systems, and the number of active user roles.

The message includes each client and their operating system immediately below the server information. The number of active user roles is displayed below the client and operating system information.

Text Message Retry Limit

The Mercury system attempts to send text messages from florists three times. Once the final attempt is made, an automated error message is logged in the Mercury support log.

For more information on text messaging, refer to Mercury Administration: Text Message Screen.

Enforcing a Blackout Period

You can schedule a blackout period through the Mercury Administration’s Mercury Connection screen. During this time, the following external services are paused:

• Order Life Cycle events
• Mobile App
• Blabber Messages
• ASU
• Collector

Configurable Threshold for COM Alerts

You can configure the printing of Communication (COM) alerts when communication is lost between the florist devices and the Mercury Administration system. This value is configured in the Mercury Administration’s Printer Routing screen via the Maximum Notifications field. This field can include values from 3-99. The default number of notifications for the Maximum Notifications field is 3. Additionally, you can set the number of minutes after which to resume COM alerts via the Resume Alerts in (minutes) field. This field allows values from 5-99 in 5 minute increments. The default number of minutes for the Resume Alerts in (minutes) field is 90.

If communication is not established, the FTD Mercury system will continue to display and print alerts after the configurable number of minutes have passed since alerts were suspended. Once communication is reestablished and alerts resume, the notification counter and resume time are reset to zero.

Prior to the suspension of alerts, the following message will display and print:

Printing suspended for the next configurable amount minutes.