Handling Messages that Require Attention

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==Dispay the Requires Attention List in Message Center==
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[[Message Center]] includes a filter that displays messages that require your attention. By default, when you open Message Center from Order Entry or Point of Sale, Message Center performs a search for these messages.
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#Open the Message Center.
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You should always ensure you are handling these messages that require attention to keep your business running smoothly when it comes to wire orders.
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#*[[Opening the Message Center from the Order Entry and Point of Sale Windows]]
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#*[[Opening the Message Center from the FTD Mercury Main Menu]]
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The following criteria is used in determining whether a message requires attention:
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*Any incoming or outgoing order message that has not been attached (except for phoned in orders)
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*Any incomplete order
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*Any outgoing order with errors
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*Any order where you have received a message that needs a response (for example, an Ask message you need to answer or a Reject message where the order needs to be resent)
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*Any order message where the Hold box has been checked
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The Requires Attention list also sets the Delivery Date parameter to 30 days back from the current date.
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'''To display the Requires Attention list in Message Center:'''
#Select both the Incoming and Outgoing check boxes.
#Select both the Incoming and Outgoing check boxes.
#From the Message Type list, select Requires Attention.
#From the Message Type list, select Requires Attention.
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All messages that require attention appear in the results list.
All messages that require attention appear in the results list.
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TIP: When you open Message Center from Order Entry or Point of Sale, the default search is for messages that require attention.
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<table><tr><td>[[Image:TipIcon.png]]</td><td>When you open Message Center from Order Entry or Point of Sale, the default search is for messages that require attention.e</td></tr></table>
==Removing Messages from the Requires Attention List==
==Removing Messages from the Requires Attention List==
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If a message appears in the Requires Attention list, you need to take an action on it to remove it from the list. If you are unclear on why the message appears in the Requires Attention list, right-click on the message and select Why This Requires Attention. A window will inform you why the message requires attention.
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If a message appears in the Requires Attention list, you need to take an action on it to remove it from the list. If you are unclear on why the message appears in the Requires Attention list, right-click
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on the message and select Why This Requires Attention. A window will inform you why the message requires attention.
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The action you take depends on the type of message and its status.
The action you take depends on the type of message and its status.
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{| style="border:1px black solid; border-collapse:collapse; text-align:left;" cellpadding="6"
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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|-
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<tr style="background:#D1BC61;">
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!style="width:100pt; background:#2B90DC; color:white; border-spacing:0px;" | '''Message Type'''
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Message Type</td>
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!style="width:400pt; background:#2B90DC; color:white" | '''How You Remove It from Requires Attention'''
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<td style="padding: 3px; text-align left; font-size: 10pt; font-weight: bold;">How You Remove it from Requires Attention</td>
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|-valign="top"
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</tr>
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! Incoming Order
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<tr>
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| *Attach it<br>*Reject it<br>*Forward it
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Order</td>
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|-valign="top"
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<td style="padding: 3px; text-align:left; font-size: 9pt;">
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! Point of Sale
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*Attach it
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| Opens the Point of Sale window.
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*Reject it
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|-valign="top"
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*Forward it
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! What's New
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</td>
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| Launches the What's New PDF.
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</tr>
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|-valign="top"
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<tr style="background:#f2ebd8;">
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! Designer
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Ask</td>
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| Opens the Designer Assignments window.
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<td style="padding: 3px; text-align:left; font-size: 9pt;">
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|-valign="top"
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*Send an Answer message (when you send an Answer message, the Ask message is automatically acknowledged)
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! Delivery
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*Acknowledge the message
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| Opens Mercury Delivery.
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</td>
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|-valign="top"
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</tr>
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! Marketing
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<tr>
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| Opens Mercury Marketing.
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Answer</td>
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|}
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Acknowledge the message</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Forward</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Acknowledge the message</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Reject</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">
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*Resend the order
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*Cancel the order
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</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Confirm</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Acknowledge the message</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Cancel</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">
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*Confirm the message
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*Deny the message
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</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Incoming Deny</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Acknowledge the message</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Outgoing Order with Error</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Resend the order</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Outgoing Order Attached to an Incomplete Sale</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Complete the sale</td>
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</tr>
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</table>
Although the optimal way for removing messages from the Requires Attention list is to take action on the message, you can also right-click on a message in Requires Attention and select Remove from Requires Attention. You are informed that updates to the order or additional related messages may cause the message to reappear in the list. You are then prompted to confirm the removal.
Although the optimal way for removing messages from the Requires Attention list is to take action on the message, you can also right-click on a message in Requires Attention and select Remove from Requires Attention. You are informed that updates to the order or additional related messages may cause the message to reappear in the list. You are then prompted to confirm the removal.
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Back to [[Message Center]]
 

Current revision

Message Center includes a filter that displays messages that require your attention. By default, when you open Message Center from Order Entry or Point of Sale, Message Center performs a search for these messages.

You should always ensure you are handling these messages that require attention to keep your business running smoothly when it comes to wire orders.

The following criteria is used in determining whether a message requires attention:

  • Any incoming or outgoing order message that has not been attached (except for phoned in orders)
  • Any incomplete order
  • Any outgoing order with errors
  • Any order where you have received a message that needs a response (for example, an Ask message you need to answer or a Reject message where the order needs to be resent)
  • Any order message where the Hold box has been checked

The Requires Attention list also sets the Delivery Date parameter to 30 days back from the current date.

To display the Requires Attention list in Message Center:

  1. Select both the Incoming and Outgoing check boxes.
  2. From the Message Type list, select Requires Attention.
  3. Click Search.

All messages that require attention appear in the results list.

Image:TipIcon.pngWhen you open Message Center from Order Entry or Point of Sale, the default search is for messages that require attention.e

Removing Messages from the Requires Attention List

If a message appears in the Requires Attention list, you need to take an action on it to remove it from the list. If you are unclear on why the message appears in the Requires Attention list, right-click on the message and select Why This Requires Attention. A window will inform you why the message requires attention.

The action you take depends on the type of message and its status.

Message Type How You Remove it from Requires Attention
Incoming Order
  • Attach it
  • Reject it
  • Forward it
Incoming Ask
  • Send an Answer message (when you send an Answer message, the Ask message is automatically acknowledged)
  • Acknowledge the message
Incoming Answer Acknowledge the message
Incoming Forward Acknowledge the message
Incoming Reject
  • Resend the order
  • Cancel the order
Incoming Confirm Acknowledge the message
Incoming Cancel
  • Confirm the message
  • Deny the message
Incoming Deny Acknowledge the message
Outgoing Order with Error Resend the order
Outgoing Order Attached to an Incomplete Sale Complete the sale


Although the optimal way for removing messages from the Requires Attention list is to take action on the message, you can also right-click on a message in Requires Attention and select Remove from Requires Attention. You are informed that updates to the order or additional related messages may cause the message to reappear in the list. You are then prompted to confirm the removal.

Retrieved from "http://floristwiki.ftdi.com/index.php/Handling_Messages_that_Require_Attention"
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