Mercury Direct: Denying a Cancellation (DEN Message)
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#Click the magnifying glass icon next to the '''Order Number''' field. The '''Message Search''' window opens. | #Click the magnifying glass icon next to the '''Order Number''' field. The '''Message Search''' window opens. | ||
#In the '''Message Search''' window, locate the CAN message that you are denying. To do this, you can select a message type of CAN and then click the '''Search''' button. | #In the '''Message Search''' window, locate the CAN message that you are denying. To do this, you can select a message type of CAN and then click the '''Search''' button. | ||
| - | #When you locate the CAN message that you would like to deny, highlight the CAN message and then click Select. The | + | #When you locate the CAN message that you would like to deny, highlight the CAN message and then click '''Select'''. The '''Deny a Cancellation''' screen will reappear with most of the information completed for you. |
#In the '''Reason or Note Text''' field, add notes as needed. | #In the '''Reason or Note Text''' field, add notes as needed. | ||
#In the '''Operator''' field, enter your name. | #In the '''Operator''' field, enter your name. | ||
| - | #Click '''Submit''' to send the message during the next Mercury Direct communications session. | + | #Click '''Submit''' to send the message during the next Mercury Direct communications session. If you want to send the message immediately, on the '''Mercury Direct Main Menu''', click '''Transmit Now'''. |
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Current revision
The Deny message allows you to refuse to accept a request to cancel an order. When this message is sent in response to a Cancel Message, the order in question is reported to the appropriate Clearing House. If a Confirm Message is sent after a Deny message for the same order, the Confirm message overrides the Deny message.
To create a Deny message:
- On the Mercury Direct Main Menu, click Deny a Cancellation. The Deny a Cancellation screen opens.
- Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
- In the Message Search window, locate the CAN message that you are denying. To do this, you can select a message type of CAN and then click the Search button.
- When you locate the CAN message that you would like to deny, highlight the CAN message and then click Select. The Deny a Cancellation screen will reappear with most of the information completed for you.
- In the Reason or Note Text field, add notes as needed.
- In the Operator field, enter your name.
- Click Submit to send the message during the next Mercury Direct communications session. If you want to send the message immediately, on the Mercury Direct Main Menu, click Transmit Now.
