FTD Mercury X2 Fall Training Videos

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FTD Mercury X2 Fall training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
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FTD Mercury Training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
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''All training videos relate only to '''FTD Mercury POS'''
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==Recent Videos==
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==General Information==
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Florist Listings in FTD Florist Link</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:37</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Florist Listings in FTD Florist Link (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Listing_Overview_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Listing_Overview_X2F.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">05:03</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Statements</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:48</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Performing Invoice Billing</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:38</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Performing Invoice Billing (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Invoice_Billing_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Invoice_Billing_X2F.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Preventing House Account Charges</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:51</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Preventing House Account Charges (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Preventing_House_Account_Charges_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Preventing_House_Account_Charges_X2F.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Removing Finance Charges</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Removing Finance Charges (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Removing_Finance_Charges_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Removing_Finance_Charges_X2F.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Renaming Billing Cycles</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:22</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Renaming Billing Cycles (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Renaming_Billing_Cycles_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Renaming_Billing_Cycles_X2F.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Facilities from the Mercury Main Menu</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:02</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Facilities from the Mercury Main Menu (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_Main_Menu_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_Main_Menu_X2F.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Facilities in Order Entry or Point of Sale</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:17</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Facilities in Order Entry or Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_OE_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_OE_X2F.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Florists from the Mercury Main Menu</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:30</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Florists from the Mercury Main Menu (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Main_Menu_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Main_Menu_X2F.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Florists in Order Entry or Point of Sale</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:59</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Florists in Order Entry or Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_OE_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_OE_X2F.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting the Preferred Status for a Florist in FTD Florist Link</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:18</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting the Preferred Status for a Florist in FTD Florist Link (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Preferred_Status_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Preferred_Status_X2F.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Using Advanced Options when Searching for Florists</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">04:41</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Using Advanced Options when Searching for Florists (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Advanced_Options_X2F.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Advanced_Options_X2F.mov Link]</td>
 
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</tr>
 
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</table>
 
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<br>
 
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==Administration==
 
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 
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<tr style="background:#D1BC61;">
 
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Abbreviation Codes</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:36</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Abbreviation Codes (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Employees</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:58</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Employees (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Product Categories in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:48</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Product Categories in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td>
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:33</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Applying Email Templates in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.mov Link]</td>
 
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Audit Trail Examples</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:49</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Audit Trail Examples (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.mov Link]</td>
 
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</tr>
 
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<tr>
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td>
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Audit Trail in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.mov Link]</td>
 
</tr>
</tr>
<tr>
<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Credit Cards in Mercury Administration</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:07</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.mov Link]</td>
 
-
</tr>
 
-
<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring House Accounts in Mercury Administration</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:48</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring House Accounts in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.mov Link]</td>
 
-
</tr>
 
-
<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Point of Sale in Mercury Administration</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:35</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.mov Link]</td>
 
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</tr>
 
-
<tr style="background:#f2ebd8;">
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
Line 200: Line 34:
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td>
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</tr>
 
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<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Routing in Mercury Administration</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:09</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.mov Link]</td>
 
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Store Settings in Mercury Administration</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:24</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Store Settings in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.mov Link]</td>
 
-
</tr>
 
-
<tr>
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td>
Line 221: Line 41:
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td>
-
</tr>
 
-
<tr style="background:#f2ebd8;">
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Window Access in Mercury Administration</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Window Access in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.mov Link]</td>
 
</tr>
</tr>
<tr>
<tr>
Line 251: Line 64:
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Form Printing Defaults in Mercury Administration</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Form Printing Defaults in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">N/A</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Updating Tax Codes in Mercury Administration</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Updating Tax Codes in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
<br>
<br>
-
==Customer Management==
+
==Delivery Confirmations==
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<tr style="background:#D1BC61;">
Line 277: Line 97:
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Automatic Deliver Confirmations for Wire In Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:41</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:23</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Customers (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a House Account Payment</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Delivery Confirmation Template</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:21</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:38</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a House Account Payment (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Delivery Confirmation Template (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit & Debit Memos (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.mov Link]</td>
 
-
</tr>
 
-
<tr style="background:#f2ebd8;">
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Detail Information</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:39</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Detail Information (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.mov Link]</td>
 
-
</tr>
 
-
<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Order History</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Order History (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.mov Link]</td>
 
-
</tr>
 
-
<tr style="background:#f2ebd8;">
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
Line 317: Line 116:
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.mov Link]</td>
-
</tr>
 
-
<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Statements</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:48</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.mov Link]</td>
 
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Order Entry</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:55</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmation</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:20</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:46</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmation (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.mov Link]</td>
-
</tr>
+
-
<tr style="background:#f2ebd8;">
+
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Customers (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.wmv Link]</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
+
-
</tr>
+
-
<tr>
+
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up House Accounts</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up House Accounts (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.wmv Link]</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.mov Link]</td>
+
</tr>
</tr>
</table>
</table>
<br>
<br>
-
==Dashboard==
+
==Order Management==
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<tr style="background:#D1BC61;">
Line 366: Line 144:
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Mercury Network Connectivity Using Dashboard</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing the Dashboard</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:40</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing the Dashboard (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Indicators</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Indicators (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Messages</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:34</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Messages (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Overview</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:04</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Overview (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Status</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:17</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
</tr>
</tr>
-
</table>
+
<tr>
-
<br>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
-
 
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
-
==Delivery Confirmations==
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td>
-
<tr style="background:#D1BC61;">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
-
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
+
</tr>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
+
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Automatic Deliver Confirmations for Wire In Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:23</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Entering_Local_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Delivery Confirmation Template</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:38</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:03</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Delivery Confirmation Template (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmation</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:46</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmation (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
</tr>
</tr>
-
</table>
+
<tr>
-
<br>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
-
 
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
-
==Marketing==
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td>
-
<tr style="background:#D1BC61;">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
-
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
+
</tr>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
+
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Direct Mail Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:59</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Email Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:52</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Direct Mail Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:52</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Email Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:33</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
Line 592: Line 423:
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:37</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
Line 607: Line 438:
<br>
<br>
-
==Order Management==
+
==Customer Management==
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<tr style="background:#D1BC61;">
Line 617: Line 448:
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:41</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Customers (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a House Account Payment</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:21</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a House Account Payment (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Picture_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Picture_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit & Debit Memos (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Detail Information</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:39</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Detail Information (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Order History</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Order History (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Statements</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:48</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Performing Invoice Billing</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:38</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Performing Invoice Billing (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Invoice_Billing_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Invoice_Billing_X2F.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Preventing House Account Charges</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:51</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Preventing House Account Charges (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Preventing_House_Account_Charges_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Preventing_House_Account_Charges_X2F.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Florist Search</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Order Entry</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:13</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:55</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Florist Search (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Removing Finance Charges</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Removing Finance Charges (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Removing_Finance_Charges_X2F.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Removing_Finance_Charges_X2F.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:20</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Customers (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up House Accounts</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up House Accounts (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
 +
<!--
 +
==FTD Florist Link==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Florist Listings in FTD Florist Link</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:37</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Florist Listings in FTD Florist Link (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Listing_Overview_X2F.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Listing_Overview_X2F.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:03</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Facilities from the Mercury Main Menu</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:02</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Facilities from the Mercury Main Menu (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_Main_Menu_X2F.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_Main_Menu_X2F.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Facilities in Order Entry or Point of Sale</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:17</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Facilities in Order Entry or Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_OE_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Facility_Search_OE_X2F.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Florists from the Mercury Main Menu</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:30</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Florists from the Mercury Main Menu (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Main_Menu_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Main_Menu_X2F.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Florists in Order Entry or Point of Sale</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:59</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Florists in Order Entry or Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_OE_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_OE_X2F.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting the Preferred Status for a Florist in FTD Florist Link</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:18</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting the Preferred Status for a Florist in FTD Florist Link (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Preferred_Status_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Preferred_Status_X2F.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Using Advanced Options when Searching for Florists</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:41</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Using Advanced Options when Searching for Florists (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Advanced_Options_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Florist_Search_Advanced_Options_X2F.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
-->
 +
 
 +
==Product Management==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Products (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Quick Picks</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:31</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Products</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Products (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.mov Link]</td>
</tr>
</tr>
-
<tr style="background:#f2ebd8;">
+
</table>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td>
+
<br>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td>
+
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
==Dashboard==
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td>
+
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td>
+
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Mercury Network Connectivity Using Dashboard</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing the Dashboard</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:40</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing the Dashboard (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Indicators</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Indicators (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Messages</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:34</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Messages (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Overview</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:04</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Overview (FTD Mercury X2 Fall Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Status</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:17</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
Line 872: Line 783:
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.mov Link]</td>
-
</tr>
 
-
</table>
 
-
<br>
 
-
 
-
==Product Management==
 
-
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 
-
<tr style="background:#D1BC61;">
 
-
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 
-
</tr>
 
-
<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Products (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.mov Link]</td>
 
-
</tr>
 
-
<tr style="background:#f2ebd8;">
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Quick Picks</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:31</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.mov Link]</td>
 
-
</tr>
 
-
<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Products</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:53</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Productsn (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.mov Link]</td>
 
</tr>
</tr>
</table>
</table>
Line 973: Line 851:
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2 Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2 Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
 +
==Marketing==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Direct Mail Marketing Campaign</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:59</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Email Marketing Campaign</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:52</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Direct Mail Marketing Campaign</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:52</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Email Marketing Campaign</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:33</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
 +
==Administration==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Abbreviation Codes</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:36</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Abbreviation Codes (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Employees</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:58</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Employees (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Product Categories in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:48</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Product Categories in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:33</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Applying Email Templates in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Audit Trail Examples</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:49</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Audit Trail Examples (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Audit Trail in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Credit Cards in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:07</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring House Accounts in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:48</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring House Accounts in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Point of Sale in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:35</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Routing in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:09</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Store Settings in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:24</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Store Settings in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Window Access in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Window Access in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Renaming Billing Cycles</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:22</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Renaming Billing Cycles (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Renaming_Billing_Cycles_X2F.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Renaming_Billing_Cycles_X2F.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Form Printing Defaults in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Form Printing Defaults in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Updating Tax Codes in Mercury Administration</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Updating Tax Codes in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.mov Link]</td>
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Current revision

Contents

FTD Mercury Training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.

All training videos relate only to FTD Mercury POS

General Information

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Address Verification 02:13 Link Link Link
Changing the FTD Mercury Administrator Password 02:38 Link Link Link
Configuring Printer Form Settings 02:06 Link Link Link
Creating Your Email Cover Letter 06:26 Link Link Link
Customizing Your FTD Mercury Client Configuration 03:58 Link Link Link
FTD Shutdown & FTD Startup 02:16 Link Link Link
Logging in to FTD Mercury 01:17 Link Link Link
Order Entry vs. Point of Sale 1:35 Link Link N/A
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Suspending Your System 02:54 Link Link Link


Delivery Confirmations

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Configuring Automatic Deliver Confirmations for Wire In Orders 01:23 Link Link Link
Creating Your Email Delivery Confirmation Template 06:38 Link Link Link
Email Monitor 01:56 Link Link Link
Manually Sending Delivery Confirmations for Wire In Orders 02:53 Link Link Link
Setting Up Automatic Email Delivery Confirmation 01:46 Link Link Link


Order Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Assigning Products to Designers 01:49 Link Link Link
Attaching Design Pictures to Orders 02:30 Link Link Link
Canceling Orders in Order Entry 01:54 Link Link Link
Changing the Payment Amount for Credit Card Orders 02:10 Link Link Link
Checking Credit Card Status 05:23 Link Link Link
Checking for Incomplete, Filed, and Pending Orders 02:01 Link Link Link
Copying Tickets 02:32 Link Link Link
Design Center 03:25 Link Link Link
Entering Local Orders 03:42 Link Link Link
Funeral Log 05:03 Link Link Link
Handling Phoned-In Orders 03:46 Link Link Link
Handling Returns & Exchanges 02:49 Link Link Link
Issuing a Refund Using Order Entry 02:03 Link Link Link
Looking Up Abbreviation Codes in Order Entry and Point of Sale 01:13 Link Link Link
Marking Orders Delivered in Ticket Search 01:29 Link Link Link
Marking Pickup Orders as C.O.D. 03:33 Link Link Link
Multi-Ticket Sales 02:50 Link Link Link
Order Life Cycle 02:13 Link Link Link
Partial Refunds 04:20 Link Link Link
Phoning Out Orders 03:36 Link Link Link
Picture Center 04:23 Link Link Link
Searching for Orders and Tickets 02:56 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Taking Orders for Pickup 03:53 Link Link Link
Ticket Status 02:47 Link Link Link


Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Answering Incoming Ask Messages 03:16 Link Link Link
Canceling a Wire Out Order 03:05 Link Link Link
Confirming an Incoming Cancel Request 03:16 Link Link Link
Creating and Sending Your Received Messages List 02:16 Link Link Link
Denying an Incoming Cancel Request 03:14 Link Link Link
Handling Incoming Price Change Requests 02:53 Link Link Link
Handling Wire In Orders from the Mercury Network 02:11 Link Link Link
Message Center 02:48 Link Link Link
Rejecting Wire In Orders from the Mercury Network 01:56 Link Link Link
Resending Rejected Wire Out Orders 01:59 Link Link Link
Resuming Your Previously Suspended System 02:28 Link Link Link
Sending Ask Messages 02:46 Link Link Link
Sending Price Change Requests 03:28 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Suspending Your System 02:54 Link Link Link


Customer Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Customers 02:41 Link Link Link
Canceling a House Account Payment 01:21 Link Link Link
Credit & Debit Memos 02:10 Link Link Link
Customer Detail Information 05:39 Link Link Link
Customer Order History 01:56 Link Link Link
Email Monitor 01:56 Link Link Link
Generating Statements 03:48 Link Link Link
Performing Invoice Billing 01:38 Link Link Link
Preventing House Account Charges 01:51 Link Link Link
Receiving Payments in Order Entry 01:55 Link Link Link
Removing Finance Charges 02:23 Link Link Link
Reprinting & Emailing Invoices 02:20 Link Link Link
Searching for Customers 02:05 Link Link Link
Setting Up House Accounts 02:48 Link Link Link



Product Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Products 02:49 Link Link Link
Quick Picks 02:31 Link Link Link
Searching for Products 01:53 Link Link Link


Dashboard

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard 02:06 Link Link Link
Customizing the Dashboard 02:40 Link Link Link
Dashboard Indicators 02:56 Link Link Link
Dashboard Messages 01:34 Link Link Link
Dashboard Overview 02:04 Link Link Link
Dashboard Status 02:17 Link Link Link


Point of Sale

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Canceling and Refunding Orders in Point of Sale 02:51 Link Link Link
Cash & Carry Sales 02:45 Link Link Link
Entering the Opening Balance in Point of Sale 01:40 Link Link Link
Issuing a Refund Using Point of Sale 02:51 Link Link Link
No Sale Transactions 01:11 Link Link Link
Performing a Z-Out at the End of the Day 02:28 Link Link Link
Receiving Payments in Point of Sale 02:18 Link Link Link
Reprinting Receipts 01:50 Link Link Link
Selling & Loading Gift Cards 02:06 Link Link Link
Using Point of Sale for Paid in and Paid Out Transactions 02:11 Link Link Link


Reports

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Aged Analysis Report 01:44 Link Link Link
Credit Card Settlement History Report 02:18 Link Link Link
Generating Reports 02:02 Link Link Link
Generating the Customer Life Cycle Report 03:13 Link Link Link
Generating the Order Life Cycle Report 03:23 Link Link Link
Generating Your Sales Overview Using the Balance Wizard 04:05 Link Link Link
Sales Summary Report 02:39 Link Link Link
Sales Tax Report 02:04 Link Link Link


Marketing

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Creating a Holiday Direct Mail Marketing Campaign 05:59 Link Link Link
Creating a Holiday Email Marketing Campaign 04:52 Link Link Link
Creating a Reminder Direct Mail Marketing Campaign 06:52 Link Link Link
Creating a Reminder Email Marketing Campaign 05:33 Link Link Link


Administration

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Abbreviation Codes 02:36 Link Link Link
Adding Employees 02:58 Link Link Link
Adding Product Categories in Mercury Administration 01:48 Link Link Link
Applying Email Templates in Mercury Administration 02:33 Link Link Link
Audit Trail Examples 03:49 Link Link Link
Configuring Audit Trail in Mercury Administration 02:23 Link Link Link
Configuring Credit Cards in Mercury Administration 02:07 Link Link Link
Configuring House Accounts in Mercury Administration 04:48 Link Link Link
Configuring Point of Sale in Mercury Administration 02:35 Link Link Link
Configuring Printer Routing in Mercury Administration 02:09 Link Link Link
Configuring Store Settings in Mercury Administration 03:24 Link Link Link
Customizing Window Access in Mercury Administration 01:56 Link Link Link
Renaming Billing Cycles 02:22 Link Link Link
Setting Form Printing Defaults in Mercury Administration 03:10 Link Link Link
Updating Tax Codes in Mercury Administration 01:49 Link Link Link


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