Mercury Direct: Requesting a Price Change

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(New page: If a florist sends you an order and the price on the order is not sufficient, you can request a price change. A price change requires that you send either a Price Change or Ask (ASK) messa...)
Current revision (09:55, 15 October 2010) (edit) (undo)
 
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If a florist sends you an order and the price on the order is not sufficient, you can request a price
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If a florist sends you an order and the price on the order is not sufficient, you can request a price change. A price change requires that you send either a Price Change or Ask (ASK) message to the sending florist. In order for the price change to be official, the sending florist must then reply with an Answer (ANS) message with the NEW price to confirm the price change.
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change. A price change requires that you send either a Price Change or Ask (ASK) message to the
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sending florist. In order for the price change to be official, the sending florist must then reply with
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an Answer (ANS) message with the NEW price to confirm the price change.
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#From the Mercury Direct main menu click Price Change. OR From the menu bar, click Order, then click Price Change (ASK).
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'''To send a price change request:'''
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#Click the magnifying glass icon in the Order Number field to access a Message Search.
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#In the Message Search window, click Search to list all incoming and outgoing orders. (See “Message Search” on page 55 for more information on Message Search.)
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#On the '''Mercury Direct Main Menu''', click '''Price Change'''. The '''Price Change''' screen opens.
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#When you locate the order you are inquiring about, highlight the order in the list and then click Select. The Price Change message will reappear with most of the information completed for you.
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#Click the magnifying glass icon next to the '''Order Number''' field. The '''Message Search''' window opens.
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#In the Reason Type field, click the down arrow and select your reason for sending this message.
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#In the '''Message Search''' window, click '''Search''' to list all incoming and outgoing orders.
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#Add notes as needed in the Reason or Note Text field.
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#When you locate the order you are inquiring about, highlight the order in the list and then click '''Select'''. The '''Price Change''' screen will reappear with most of the information completed for you.
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#Type the new price in the New Price field. This is the new price that you are requesting.
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#From the '''Reason Type''' list, select your reason for sending this message.
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#Type your name in the Operator field.
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#In the '''Reason or Note Text''' field, add notes as needed.
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#Click Submit to send the message during the next Mercury Direct Communications session. If you would like to send the message immediately, click Submit, then click the Transmit Now button in the main menu.
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#In the '''New Price''' field, enter the new price you are requesting.
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#In the '''Operator''' field, enter your name.
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#Click '''Submit''' to send the message during the next Mercury Direct communications session. If you want to send the message immediately, on the '''Mercury Direct Main Menu''', click '''Transmit Now'''.

Current revision

If a florist sends you an order and the price on the order is not sufficient, you can request a price change. A price change requires that you send either a Price Change or Ask (ASK) message to the sending florist. In order for the price change to be official, the sending florist must then reply with an Answer (ANS) message with the NEW price to confirm the price change.

To send a price change request:

  1. On the Mercury Direct Main Menu, click Price Change. The Price Change screen opens.
  2. Click the magnifying glass icon next to the Order Number field. The Message Search window opens.
  3. In the Message Search window, click Search to list all incoming and outgoing orders.
  4. When you locate the order you are inquiring about, highlight the order in the list and then click Select. The Price Change screen will reappear with most of the information completed for you.
  5. From the Reason Type list, select your reason for sending this message.
  6. In the Reason or Note Text field, add notes as needed.
  7. In the New Price field, enter the new price you are requesting.
  8. In the Operator field, enter your name.
  9. Click Submit to send the message during the next Mercury Direct communications session. If you want to send the message immediately, on the Mercury Direct Main Menu, click Transmit Now.
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