Sending an Admin message
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(New page: You can send Admin messages from Mercury Cloud. <br><br> #In the left sidebar, click '''Admin Messages'''. #From the dropdown, select the type of administrative message you’d like to se...) |
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You can send Admin messages from Mercury Cloud. | You can send Admin messages from Mercury Cloud. | ||
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Current revision
You can send Admin messages from Mercury Cloud.
- In the left sidebar, click Admin Messages.
- From the dropdown, select the type of administrative message you’d like to send. The available admin messages are:
- Suspend
- Resume
- Report of Orders Filled
- Adjustment
- General
- If you choose Suspend, you must do the following:
- From the dropdown, choose the florist that you want to suspend. The dropdown includes all member codes you have access to.
- Select the date and time the suspension will start by clicking the calendar and clock icons.
- Tip: To begin the suspension now, click Start Now.
- Select the date and time the suspension will end by clicking the calendar and clock icons.
- In the Operator field, type the name associated with your user ID.
- Click Send to send the administrative message.
- Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.
- If you choose Resume, you must do the following:
- From the dropdown, choose the florist’s access that you want to resume. The dropdown includes all member codes you have access to.
- (Select the date and time when the florist’s access will resume by clicking the calendar and clock icons.
- Tip: To resume the member’s access, click Resume Now.
- In the Operator field, type the name associated with your user ID.
- Click Send to send the administrative message.
- Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.
- If you choose Record Report of Orders Filled, you must do the following:
- From the dropdown, choose the member number of the florist who received the order. The dropdown includes all member codes you have access to.
- From the dropdown, choose the member number of the florist who gave you the order. The dropdown includes all member codes you have access to.
- Type the first three letters of the recipient’s last name.
- Select the delivery date using the calendar icon.
- From the dropdown, select the occasion type.
- Type the total price of the order.
- In the Operator field, type the name associated with your user ID.
- Click Send to send the administrative message.
- Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.
- If you choose Adjustment, you must do the following:
- From the dropdown, choose the member number of the florist who sent the order. The dropdown includes all member codes you have access to.
- Type the combined report number in which the error occurred that you’re adjusting.
- Using the Florist Search, find the filling florist for the order. The florist’s details will be populated.
- Type the order recipient’s name.
- Using the calendar icon, choose the delivery date of the order.
- Type the amount that was originally billed for the order.
- Type the correct amount for the order.
- From the dropdown, pick the reason for the adjustment. The possible reasons are:
- Charged in Error
- Duplicate Charge
- Incoming Order not Outgoing
- No record of having sent order
- Non Delivery
- Order was Cancelled
- Overcharged
- Paid Direct
- Undercharged
- Unsatisfactory
- If needed, enter any additional information about the order adjustment.
- In the Operator field, type the name associated with your user ID.
- Click Send to send the administrative message.
- Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.
- If you choose General, you must do the following:
- From the dropdown, choose the member number of the florist who is sending the order. The dropdown includes all member codes you have access to.
- Using the Florist Search, find the florist’s member number who’s receiving the order. The florist details will be populated.
- Type the message you’d like to send.
- In the Operator field, type the name associated with your user ID.
- Click Send to send the administrative message.
- Tip: If you don’t want to send the order message, click Cancel. Any information you’ve entered in the order message screen will be removed.