Suspending and Resuming Your Mercury System
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| - | You should suspend your Mercury system to let FTD know you are unable to fill any additional orders. The Suspend message allows you to temporarily suspend your system from receiving orders; you will continue to receive other messages during the suspension period. Orders that have a delivery date after the suspension period will be transmitted to your store. Flowers All Hours orders are not affected by the suspension. | + | You should suspend your Mercury system to let FTD know you are unable to fill any additional orders. The Suspend message allows you to temporarily suspend your system from receiving orders; you will continue to receive other messages during the suspension period. Orders that have a delivery date after the suspension period will be transmitted to your store. |
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| + | Please refer to the following page for how to suspend your system - [https://www.ftdi.com/mercurytechnology/suspend.htm Suspending/Resuming Mercury] | ||
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| + | <!--Flowers All Hours orders are not affected by the suspension. | ||
When you are ready to start taking orders again, use a Resume message. | When you are ready to start taking orders again, use a Resume message. | ||
==Suspending Your System== | ==Suspending Your System== | ||
| - | Depending on your system | + | Depending on your system type, there are different procedures to follow. |
===FTD Mercury=== | ===FTD Mercury=== | ||
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#In the Suspend area: | #In the Suspend area: | ||
##In the From Date field, click the arrow to reveal a calendar, and select the date you want to stop receiving orders. | ##In the From Date field, click the arrow to reveal a calendar, and select the date you want to stop receiving orders. | ||
| - | ##In the Time field, change the time to the time you want to stop receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM. | + | ##In the Time field, change the time to the time you want to stop receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. |
#In the Resume area: | #In the Resume area: | ||
##In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders. | ##In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders. | ||
| - | ##In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until it displays the correct hour. Do the same for the minutes and AM/PM. | + | ##In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until it displays the correct hour. Do the same for the minutes and AM/PM.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. |
#In the Operator field, click the arrow and select your name from the list. | #In the Operator field, click the arrow and select your name from the list. | ||
#Click Send. | #Click Send. | ||
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# From the Select the Account you wish to Suspend list, select the shop code you want to suspend. If you have multiple shop codes, you can select ALL to suspend all accounts. | # From the Select the Account you wish to Suspend list, select the shop code you want to suspend. If you have multiple shop codes, you can select ALL to suspend all accounts. | ||
# In the From Date field, enter the date that you want to stop receiving orders. | # In the From Date field, enter the date that you want to stop receiving orders. | ||
| - | # In the From Time field, enter the time (on the date that you specified in the From Date field) that you want to stop receiving orders. Then select AM or PM. | + | # In the From Time field, enter the time (on the date that you specified in the From Date field) that you want to stop receiving orders. Then select AM or PM.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. |
# In the To Date field, enter the date that you want to resume receiving orders. | # In the To Date field, enter the date that you want to resume receiving orders. | ||
| - | # In the To Time field, enter the time (on the date that you specified in the To Date field) that you want to resume receiving orders. Then select AM or PM. | + | # In the To Time field, enter the time (on the date that you specified in the To Date field) that you want to resume receiving orders. Then select AM or PM.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. |
# In the Operator field, enter your name. | # In the Operator field, enter your name. | ||
# Click Submit to send the message during the next Mercury Direct Communications session. If you want to send the message immediately, click Submit, then click the Transmit Now button on the Mercury Direct Main Menu. | # Click Submit to send the message during the next Mercury Direct Communications session. If you want to send the message immediately, click Submit, then click the Transmit Now button on the Mercury Direct Main Menu. | ||
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===FTD Mercury=== | ===FTD Mercury=== | ||
'''To send a resume message on your FTD Mercury system for a different time than in the original Suspend message:''' | '''To send a resume message on your FTD Mercury system for a different time than in the original Suspend message:''' | ||
| + | #On the Mercury Message menu, click Resume (RES). | ||
| + | #In the Resume area: | ||
| + | ##In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders. | ||
| + | ##In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. | ||
| + | #In the Operator field, click the arrow and select your name from the list. | ||
| + | #Click Send. | ||
===Mercury Connect=== | ===Mercury Connect=== | ||
'''To send a resume message on your Mercury Connect system for a different time than in the original Suspend message:''' | '''To send a resume message on your Mercury Connect system for a different time than in the original Suspend message:''' | ||
| + | #On the Mercury Message menu, click Resume (RES). | ||
| + | #In the Resume area: | ||
| + | ##In the To Date field, click the arrow to reveal a calendar, and select the date you want to resume receiving orders. | ||
| + | ##In the Time field, change the time to the time at which you want to resume receiving orders. To change the time, highlight the hour with your mouse, then click the up and down arrows until the correct hour displays. Do the same for the minutes and AM/PM.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. | ||
| + | #In the Operator field, click the arrow and select your name from the list. | ||
| + | #Click Send. | ||
===Mercury Direct=== | ===Mercury Direct=== | ||
'''To send a resume message on your Mercury Direct system for a different time than in the original Suspend message:''' | '''To send a resume message on your Mercury Direct system for a different time than in the original Suspend message:''' | ||
| + | # On the Mercury Direct Main Menu, click the Message menu, and then click Resume (RES). | ||
| + | # From the Select the Account you wish to Resume list, select the shop code you want to resume. If you have multiple shop codes, you can click ALL to resume all accounts. | ||
| + | # If you want to resume receiving orders immediately, click Resume Now. If you want to specify a specific time and date that you want to resume receiving orders, continue to the next step. | ||
| + | # In the Resume Date field, enter the date that you want to resume receiving orders. | ||
| + | # In the Resume Time field, enter the time (on the date that you specified in the Resume Date field) that you want to resume receiving orders. Then select AM or PM.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. | ||
| + | # In the Operator field, enter your name. | ||
| + | # Click Submit to send the message during the next Mercury Direct Communications session. If you want to send the message immediately, click Submit, then click the Transmit Now button in the main menu. | ||
===Mercury Advantage=== | ===Mercury Advantage=== | ||
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# At TIME, enter the time on the date you want to start receiving orders. Use the format HH:MMA (for example, enter 11:30A for 11:30 AM) or HH:MMP (for example, enter 05:30P for 5:30 PM). Press Enter.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. | # At TIME, enter the time on the date you want to start receiving orders. Use the format HH:MMA (for example, enter 11:30A for 11:30 AM) or HH:MMP (for example, enter 05:30P for 5:30 PM). Press Enter.<br>IMPORTANT: Do not use 12:00A or 12:00P - use 11:59A for noon and 11:59P for midnight. | ||
# At OPERATOR, type your name or initials. | # At OPERATOR, type your name or initials. | ||
| - | # Press F4 (input) then press F5 (xmit) to send the message. | + | # Press F4 (input) then press F5 (xmit) to send the message.--> |
Current revision
You should suspend your Mercury system to let FTD know you are unable to fill any additional orders. The Suspend message allows you to temporarily suspend your system from receiving orders; you will continue to receive other messages during the suspension period. Orders that have a delivery date after the suspension period will be transmitted to your store.
Please refer to the following page for how to suspend your system - Suspending/Resuming Mercury
