Backing Up Your Data

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You can use locally connected devices, such as local hard drives, Iomega Zip drives, or USB thumb drives as backup devices for your FTD Mercury data. A backup of the server is performed automatically each morning at 3:00 A.M. Your server must be turned on for the backup to run, and your backup device must be ready (meaning if you are using a Zip drive, the Zip disk must be in the drive or if you are using a thumb drive, it must be plugged in to the USB port).
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FTD Mercury automatically backs up your critical data, including your FTD Mercury database, QuickBooks database, and Count Me In database.
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''TIP: You can purchase USB thumb drives from FTD. Contact FTD Technology Sales at 1-800-767-3222.''
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[[Image:ImportantInfoIcon.png]]
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To restore data from a backup, please call the Mercury Technology Assistance Center (MTAC) at 1-888-309-2244.
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Your FTD Mercury data is compressed (in a .zip file format) and stored on your backup device. A thumb drive or Zip disk can handle several days’ worth of backups. When a ZIP disk gets full, the oldest data is automatically removed. In most cases, thumb drives and external hard drives will not fill up from backups. Typically, you have between 3 and 14 days worth of backups stored before the oldest backup is overwritten.
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==FTD Mercury X3 Fall (Version 10.31.2.8) and Later==
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Beginning with FTD Mercury X3 Fall (version 10.31.2.8), backups are performed every two hours, encrypted, and stored remotely via the Mozy service. If your server is in use during the scheduled backup point, the backup will be skipped and will be performed two hours later at the next backup point. If you are not on FTD Mercury X3 Fall (version 10.31.2.8), please contact the Mercury Technology Assistance Center at 1-888-309-2244 for assistance.
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'''IMPORTANT: If you want to add a new backup device, or if you want to configure the number of backups to keep on a device, contact the Mercury Technology Assistance Center at 1-888-309-2244 for assistance.'''
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==Earlier Versions of FTD Mercury==
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If you are not yet using FTD Mercury X3 Fall (version 10.31.2.8), backups are performed each morning at 3:00 AM to a USB thumb drive (which must be plugged into your computer during this time). Your FTD Mercury data is compressed (in a .zip file format) and stored on your backup device. A thumb drive can handle several days’ worth of backups. When a backup device gets full, the oldest data is automatically removed, but in most cases, thumb drives and external hard drives will not fill up from backups.
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To protect yourself from losing data, you may want to rotate external media (Zip disks or thumb drives) daily. For optimal security and peace of mind, you may want to store backups off site periodically.
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<table>
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<tr>
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<td>
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[[Image:TipIcon.png]]
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</td>
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You can purchase USB thumb drives from FTD. Contact FTD Technology Sales at 1-800-767-3222.
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</td>
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</tr>
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</table>
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If you use a Zip drive for backup, you can purchase your own Zip disks to use in your Zip drive. You can purchase Zip disks at any office supply store. Make sure that you buy the disks labeled as “250M” or “750M.” 100M disks are not compatible with your Iomega Zip Drive.
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<table>
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<tr>
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'''IMPORTANT: To restore data from a backup device, please call the Mercury Technology Assistance Center at 1-888-309-2244.'''
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<td>
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[[Image:ImportantInfoIcon.png]]
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</td>
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<td>
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If you want to add a new backup device, or if you want to configure the number of backups to keep on a device, contact the Mercury Technology Assistance Center (MTAC) at 1-888-309-2244 for assistance.
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</td>
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</tr>
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</table>
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To protect yourself from losing data, you may want to rotate thumb drives daily. For optimal security and peace of mind, you may want to store backups off site periodically.
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[[Basic Operations|Back to Basic Operations]]
[[Basic Operations|Back to Basic Operations]]

Current revision

FTD Mercury automatically backs up your critical data, including your FTD Mercury database, QuickBooks database, and Count Me In database.

Image:ImportantInfoIcon.png

To restore data from a backup, please call the Mercury Technology Assistance Center (MTAC) at 1-888-309-2244.

FTD Mercury X3 Fall (Version 10.31.2.8) and Later

Beginning with FTD Mercury X3 Fall (version 10.31.2.8), backups are performed every two hours, encrypted, and stored remotely via the Mozy service. If your server is in use during the scheduled backup point, the backup will be skipped and will be performed two hours later at the next backup point. If you are not on FTD Mercury X3 Fall (version 10.31.2.8), please contact the Mercury Technology Assistance Center at 1-888-309-2244 for assistance.

Earlier Versions of FTD Mercury

If you are not yet using FTD Mercury X3 Fall (version 10.31.2.8), backups are performed each morning at 3:00 AM to a USB thumb drive (which must be plugged into your computer during this time). Your FTD Mercury data is compressed (in a .zip file format) and stored on your backup device. A thumb drive can handle several days’ worth of backups. When a backup device gets full, the oldest data is automatically removed, but in most cases, thumb drives and external hard drives will not fill up from backups.

Image:TipIcon.png

You can purchase USB thumb drives from FTD. Contact FTD Technology Sales at 1-800-767-3222.

Image:ImportantInfoIcon.png

If you want to add a new backup device, or if you want to configure the number of backups to keep on a device, contact the Mercury Technology Assistance Center (MTAC) at 1-888-309-2244 for assistance.

To protect yourself from losing data, you may want to rotate thumb drives daily. For optimal security and peace of mind, you may want to store backups off site periodically.

Back to Basic Operations

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