Alert

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border-spacing: 0px;">IMPORTANT: Windows Security Vulnerability Patches</td>
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border-spacing: 0px;">Last Updated: THIS UPDATE IS NOT CURRENTLY ACTIVE</td>
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background:#FFFFFF;">Below are links, by operating system, for a Critical Windows Vulnerability patch. Details on the patch can here found [http://support.microsoft.com/kb/958644#top here]<br><br>
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background:#FFFFFF;">Users are currently experiencing errors when attempting to process credit cards.
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FTD <b>strongly</b> recommends that you install this patch as soon as possible. If you have further questions or concerns, please call Mercury Support (888-309-2244) and we will be happy to assist you.<br><br>
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*'''FTD Mercury Users''': no action is required, your credit cards will automatically reprocess when authorization begin to go through.
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* FTD Mercury: [http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=0d5f9b6e-9265-44b9-a376-2067b73d6a03&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2f4%2ff%2fa%2f4fabe08e-5358-418b-81dd-d5038730b324%2fWindowsXP-KB958644-x86-ENU.exe Microsoft Windows XP]
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*'''Advantage Users''': please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.
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* FTD Mercury: [http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=f26d395d-2459-4e40-8c92-3de1c52c390d&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2fe%2fe%2f3%2fee322649-7f38-4553-a26b-a2ac40a0b205%2fWindowsServer2003-KB958644-x86-ENU.exe Microsoft Windows 2003 Server]
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<b>If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.</b>
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* Mercury Direct: [http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=0d5f9b6e-9265-44b9-a376-2067b73d6a03&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2f4%2ff%2fa%2f4fabe08e-5358-418b-81dd-d5038730b324%2fWindowsXP-KB958644-x86-ENU.exe Microsoft Windows XP]
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* Mercury Direct: [http://www.microsoft.com/downloads/info.aspx?na=90&p=&SrcDisplayLang=en&SrcCategoryId=&SrcFamilyId=18fdff67-c723-42bd-ac5c-cac7d8713b21&u=http%3a%2f%2fdownload.microsoft.com%2fdownload%2fd%2fc%2f0%2fdc047ab9-53f8-481c-8c46-528b7f493fc1%2fWindows6.0-KB958644-x86.msu Microsoft Windows Vista]
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<tr><td>CREDIT CARD</td><td>TELEPHONE #</td><td>BANK #</td><td>MERCHANT ID#</td></tr>
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<tr><td>Visa/Mastercard</td><td>1-800-944-1111</td><td>097700</td><td>3830
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<i>+ Your FTD # Terminal ID</i></td></tr>
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<tr><td>American Express</td><td>1-800-528-2121</td><td></td><td>799-410-0014</td></tr>
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<tr><td>Discover</td><td>1-800-347-1111</td><td></td><td>6011-0138-1021-318</td></tr>
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<tr><td>Diners Club</td><td>1-800-525-9040</td><td></td><td>05211-26383</td></tr>
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<tr><td>Carte Blanche</td><td>1-800-525-9040</td><td></td><td>05211-26383</td></tr>
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<br>Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.
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Current revision

ALERT: Credit Card Authorizations
Last Updated: THIS UPDATE IS NOT CURRENTLY ACTIVE
Users are currently experiencing errors when attempting to process credit cards.
  • FTD Mercury Users: no action is required, your credit cards will automatically reprocess when authorization begin to go through.
  • Advantage Users: please attempt to reprocess your credit cards, they will go through once authorizations begin to go through.

If you wish to MANUALLY AUTHORIZE your credit cards, please use the below information to obtain voice authorizations.

CREDIT CARDTELEPHONE #BANK #MERCHANT ID#
Visa/Mastercard1-800-944-11110977003830 + Your FTD # Terminal ID
American Express1-800-528-2121799-410-0014
Discover1-800-347-11116011-0138-1021-318
Diners Club1-800-525-904005211-26383
Carte Blanche1-800-525-904005211-26383


Your terminal number is usually 01. To check what terminal number you have look at a previous transaction receipt and the last 2 digits of the Term ID listed at the top of the receipt will be the numbers you will use after your FTD code # when calling for voice authorizations on Visa and Mastercard only. If unsure of your terminal ID please check your monthly Confirmation of Credit Cards report and the first 2 digits on any transaction line item will be the numbers you use.

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