Responding to Incoming Messages

From FloristWiki

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When you receive an incoming order message from another florist, you can:

• Accept the order and fill it. You must attach the message and complete it in Order Entry. Once you attach the message, it is removed from the Requires Attention list.
• Send a price change request.
• Send an Ask message to ask a florist a question about the order.
• Forward the order to another florist. Once you forward the order, the message is removed from the Requires Attention list.
• Reject the order. Once you reject an order, the message is removed from the Requires Attention list.

Responding to Incoming Ask Messages

When you receive an incoming Ask message, you need to answer it using an Answer message. The Ask message is used both to ask you a question and to request price changes.

If the incoming Ask message is requesting delivery confirmation, you can answer it using the Delivery Confirmation message (which is sent as an Answer message).

Once you answer the message, it will be automatically acknowledged and removed from the Requires Attention list.

Responding to Incoming Answer Messages

If you receive an incoming Answer message, you can either send another Ask message to the florist or acknowledge the message so it no longer appears in your Requires Attention list.

Responding to Incoming Cancel Messages

When you receive an incoming Cancel message, the sending florist is asking you to cancel their order. There are two responses you can send: Confirm if you agree to cancel the order, or Deny if you will not agree to cancel the message. Typically, you should confirm the cancellation unless you have already begun work on the order.

Once you confirm or deny the message, it will be removed from the Requires Attention list.

Responding to Incoming Confirm Messages

When you receive an incoming Confirm message, the filling florist has agreed to your request to cancel the order. You can then acknowledge the message to remove it from your Requires Attention list.

After you have acknowledged the Confirm message, you should either cancel the order in Order Entry or send it to another florist in Order Entry. In either case, double-click the message to open it in Order Entry and perform the necessary tasks.

Responding to Incoming Deny Messages

If you receive an incoming Deny message, the filling florist to whom you sent the Cancel message is indicating that they are unable/unwilling to cancel the order. In the overwhelming majority of cases, this is because work has already begun on the order. You can acknowledge the message to remove it from your Requires Attention list.

Responding to Incoming Reject Messages

When you receive an incoming Reject message, the florist to whom you sent the order cannot fill it. In many cases, when this happens, the florist will automatically forward it to another florist. However, if you receive an incoming Reject message, that did not happen. You need to open the order in Order Entry (by double-clicking it from the Message Center results list) and either select a new filling florist or cancel the order.

Although you can also acknowledge the incoming Reject message, the original order message will still appear in the Requires Attention list until you either cancel it or send it to another florist.

Responding to Incoming Forward Messages

When you receive an incoming Forward message, it is to let you know that an order you sent was forwarded to another florist. The incoming Forward message includes information about the florist who received the order. You need to acknowledge the message to remove it from your Requires Attention list.