Mercury Administration Automatic Order Processing Screen

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Revision as of 11:48, 23 February 2011

The Automatic Order Processing screen in Mercury Administration allows you to configure settings for how FTD Mercury automatically handles incoming messages (Mercury orders, Flowers All Hours, Florists Online, Web orders using the Web Order Interface, and Dove, Bloomlink, and eFlorist orders if you use the Automatic Order Interface).

IMPORTANT: You can only use Automatic Order Processing if you process credit cards over the Internet, as opposed to processing them through a dial-up (modem) connection. If you are not configured to process credit cards over the Internet, the configurations on this screen will be disabled.

If an order cannot automatically be processed (because it lacks necessary information), you will have to attach the order manually in Order Entry or Point of Sale.

Automatic order processing is defined on a per-store basis, meaning if you are configured as a multi-store system, you must configure settings for how each store handles order processing. For each store, you need to configure how (and whether) FTD Mercury incoming orders, Flowers All Hours (FAH) orders, Florists Online (FOL) orders, and orders from your Web site (via the Web Order Interface) are processed. Additionally, if you have the optional Automatic Order Interface product, AOP can automatically process Dove, Bloomlink, and eFlorist orders. By default Automatic Order Processing is disabled. For each order type, all orders of that type will automatically be processed by the options you set.

• Local Orders—When you select this option, FTD Mercury will automatically process local orders of the selected type. Incoming FTD Mercury orders, E-Florists orders, Dove orders, and Bloomlink orders can only be processed as local orders. If you select this option for an order type, the All Orders as Outgoing box will be cleared.
• Outgoing Orders—When you select this option, FTD Mercury will automatically process outgoing orders of the selected type. If you select this option for an order type, the All Orders as Outgoing box will be cleared.
• All Orders as Outgoing—When you select this option, all orders of the type you are configuring will be processed as outgoing orders. If you select this option, the Local Orders and Outgoing Orders boxes will be cleared.

If you want to disable automatic order processing in FTD Mercury for a particular order type, clear all check boxes for that order type. If you want to disable automatic order processing entirely, clear all check boxes in the order processing configuration grid.

NOTE: If you have automatic order processing configured for your FOL site and you have either Outgoing Orders or All Orders as Outgoing selected, any WebGifts orders will automatically be sent to FTD without any intervention.

Accessing the Automatic Order Processing Screen

To access the Automatic Order Processing Screen screen in Mercury Administration:

1. Launch Mercury Administration.
2. Double-click Mercury Administration in the explorer pane.
3. Double-click the Wire Service folder.
4. Double-click Automatic Order Processing. The Automatic Order Processing screen opens.