Message Center

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[[Image:Message_Center_Window.jpg|thumb|Message Center]]
The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.
The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.
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==How-to Procedures==
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==Opening Message Center from Order Entry and Point of Sale==
 +
You can open Message Center from both the Order Entry window and the Point of Sale window. However, in Point of Sale, the opening balance must have been set (otherwise the Message Center button is disabled).
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===Opening the Message Center===
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'''To open Message Center from the Order Entry window or Point of Sale window:'''
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You can open the message center from the FTD Mercury Main Menu or from the Order Entry and Point of Sale windows.
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On the Order Entry window or Point of Sale window, click Message Center. The Message Center window opens.
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Steps for [[Opening the Message Center from the Order Entry and Point of Sale Windows]]
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If you open Message Center from a blank Order Entry or Point of Sale window (that is, you have not entered information into the window yet for the order), by default Message Center searches for all orders that have not been attached, have an error status, have not been completed, or orders with related messages that have not been acknowledged nor had a response sent. If you attempt to open the Message Center when you are entering an order, you are asked if you want to cancel the order. If you respond Yes, the order is canceled and Message Center opens. If you respond No, you are returned to the order.
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Steps for [[Opening the Message Center from the FTD Mercury Main Menu]]
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If you have a completed order open in Order Entry or Point of Sale and you click Message Center, Message Center opens and automatically performs a search for that Order #, displaying all messages related to that order.
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===Searching for Messages===
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As you attach (open the incoming message in Order Entry) messages, acknowledge messages, or send responses to messages, orders are removed from the Message Center results list (that is, they no longer appear as requiring attention).
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Message searches are performed in Message Center. Once you open Message Center (either from the FTD Mercury Main Menu or via Order Entry or Point of Sale), you can search for any Mercury messages in your system by one or more parameters. Messages that match all parameters are displayed in the results list.If you specify too broad of a search, you may get too many results; if your search is too narrow (too many parameters), you may not get any matches. You may want to try a broad search first, and if you have too many results, add additional search parameters to narrow the results.
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==Opening Message Center from the FTD Mercury Main Menu==
 +
You can open the Message Center from the FTD Mercury Main Menu by clicking the Message button from the Search area at the top right of the window. You can also open it by selecting Message Search from the Search menu. By default, Message Center searches for all message types by message date and displays the results.
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Steps for [[Searching for Mercury Messages]]
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==Message Center Window==
 +
The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.
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===Attaching Incoming Orders===
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The Message Center is divided into the following major areas:
 +
*Search Parameters Area
 +
*Search Results List
 +
*Related Messages List
 +
*Message Area
 +
*Florist Area
 +
*Button Ribbon
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Attaching incoming messages, in essence, allows you to convert an incoming message from another florist, from Florists Online (FOL), from Flowers All Hours (FAH), or from your Web site into an order in Order Entry. Once in Order Entry, you can then make any additional modifications to the order (product changes, set the delivery zone, etc.), and then complete the order.
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===Search Parameters Area===
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In this area, you specify the criteria you want to use when performing a message search. If you select multiple criteria, a message has to match all parameters to be included in the search results area.
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NOTE: In previous versions of FTD Mercury, this was done via Order Entry. Now, you handle it through Message Center.
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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<tr style="background:#D1BC61;">
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Parameter</td>
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<td style="padding: 3px; text-align left; font-size: 10pt; font-weight: bold;">Description</td>
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</tr>
 +
<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Wire Service</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Select the wire service you want to search. You can select from the following:
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*--ALL--: This option searches all wire services configured in the Wire Code screen in Mercury Administration.
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*FTD: Restricts the search to FTD messages.
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*Teleflora: Restricts the search to Teleflora messages.
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*DOV: Restricts the search to Dove orders received via the Automated Order Interface (AOI), if you are licensed to use AOI.
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*Bloomlink Wire Service: Restricts the search to BloomLink orders received via AOI (if you are licensed to use it).
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*FOL: Restricts the search to Florists Online orders.
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*FAH: Restricts the search to Flowers All Hours orders.
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*WEB: Restricts the search to Web Order Interface (WOI) orders.
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*EFL: Restricts the search to eFlorist orders received via AOI (if you are licensed to use it).
 +
</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Store</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">If you are configured as a multi-store business, either select --All Stores-- to search all stores, or select the specific store you want to search. If you are a single-store business, this parameter is disabled.</td>
 +
</tr>
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<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Type</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Select whether you want to search incoming messages, outgoing messages, or both. Then select whether you want to restrict the search to specific message types. You can select from the following:
 +
*Requires Attention
 +
*--ALL--
 +
*Answer
 +
*Ask
 +
*Cancel
 +
*Confirm
 +
*Deny
 +
*Forward
 +
*Gen Message
 +
*Order
 +
*Reject
 +
*Retrieval
 +
*Adjustment
 +
*REC Message List
 +
*Resume
 +
*Suspend
 +
</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Delivery Date</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Specify the delivery date for the message for which you are searching. Any delivery date from that date forward to the current date will be included in the search.</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Date</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Specify the message date for the message for which you are searching. Any date from that date forward to the current date will be included in the search.</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Member Code</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Enter the member code of the florist associated with the message you are searching for.</td>
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</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket #</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Enter the ticket number associated with the message you are searching for.</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Recipient</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Enter the recipient for the Mercury Message you are searching for.</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Mercury #</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Enter the Mercury number for the Mercury Message you are searching for.</td>
 +
</tr>
 +
</table>
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Messages that still need to be attached appear in green text in Message Center.
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===Search Results List===
 +
Once you click the Search button, the Message Center displays a list of all messages that match your search criteria. This list contains the following columns (you can click on column headers to sort the list).
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Steps for [[Attaching Incoming Orders]]
 
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===Handling Messages that Require Attention===
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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<tr style="background:#D1BC61;">
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Message Center includes a filter that displays messages that require your attention. By default, when you open Message Center from Order Entry or Point of Sale, Message Center performs a search for these messages.
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Column</td>
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<td style="padding: 3px; text-align left; font-size: 10pt; font-weight: bold;">Description</td>
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You should always ensure you are handling these messages that require attention to keep your business running smoothly when it comes to wire orders.
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</tr>
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<tr>
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The following criteria are used in determining whether a message requires attention:
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Wire</td>
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*Any incoming or outgoing order message that has not been attached (except for phoned in orders)
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The wire service through which the message was received. This can be one of the following:
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*Any incomplete order
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*FTD (used for orders received from or sent to the FTD Mercury Network)
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*Any outgoing order with errors
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*TEL, AFS, etc. (used for orders entered for other wire services maintained on the system)
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*Any order where you have received a message that needs a response (for example, an Ask message you need to answer or a Reject message where the order needs to be resent)
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*DOV (used for Dove orders received through AOI)
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*Any order message where the Hold box has been checked
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*BLM (used for Bloomlink orders received through AOI)
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*EFL (used for eFlorist orders received through AOI)
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The Requires Attention list also sets the Delivery Date parameter to 30 days back from the current date.
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*FAH (used for orders received via Flowers All Hours)
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*FOL (used for orders received from Florists Online)
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Steps for [[Handling Messages that Require Attention]]
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*WEB (used for orders received through WOI)
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</td>
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===Dealing with Incoming Reject Messages===
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</tr>
-
 
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<tr style="background:#f2ebd8;">
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When you receive an incoming reject message and you double-click on it in Message Center, the original order that was rejected opens in Order Entry. The order itself is marked as an incomplete wire out order (that can be located via Ticket Search if necessary), and will show up in Dashboard as Incomplete.
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">In/Out</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">IN is for incoming messages; OUT is for outgoing messages. When you search for incoming orders, phoned in orders are included in the search results.</td>
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Once you open the order in Order Entry, you can then select a new filling florist and complete the order as you would normally. A new Mercury Order message will be sent to the new filling florist.
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</tr>
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<tr>
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NOTE: If you use Auto Select to find a new filling florist, it will automatically disregard any florist who previously rejected the message (so there is no danger of sending it to the same florist again).
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Type</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The type of message. This can be one of the following:
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===Opening Orders Related to Messages===
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*Answer
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*Ask
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For any message that already has an associated order in your system, when you double-click the message in the results list, Order Entry opens the order associated with the message, allowing you to view the order or make appropriate changes (prior to responding to a message, for example).
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*Cancel
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*Confirm
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If you reject or forward a message from Message Center, you are not required to open the message in Order Entry (by double-clicking the order). Once you send the Reject or Forward message, the original message you received will be removed from the results list.
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*Deny
-
 
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*Forward
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Likewise, if you receive a Cancel message on an incoming order and send a Confirm message, the order will be removed from the results list without you having to open the message in Order Entry.
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*Gen
-
 
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*Order
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===Creating New Mercury Messages===
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*Reject
-
There are several different Mercury Messages you may need to create (as opposed to responding to an incoming message):
+
*Adjustment
-
 
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*Retrieval
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*Adjustment message
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*Resume
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**Steps for [[Sending an ADJustment Report Message]]
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*Suspend
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*General message
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*Rec Message
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**Steps for [[Sending a GENeral Message]]
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</td>
-
*REC Message list
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</tr>
-
**Steps for [[Sending a REC Message]]
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<tr style="background:#f2ebd8;">
-
*Retrieval message
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Date</td>
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**Steps for [[Sending a RETrieval Message]]
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The date and time of the Mercury Message.</td>
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*Resume message
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</tr>
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**Steps for [[SUSpend and RESume Messages]]
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<tr>
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*Suspend message.
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Delivery Date</td>
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**Steps for [[SUSpend and RESume Messages]]
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The delivery date for the order. If there is no delivery date, this will be blank.</td>
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</tr>
-
You can create all of these messages from Message Center by clicking the New Message button. When the New Message Window opens, select the message type you want to create and another window will open, allowing you to craft and send your message.
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<tr style="background:#f2ebd8;">
-
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Mercury #</td>
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===Acknowledging Messages===
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<td style="padding: 3px; text-align:left; font-size: 9pt;">When there is an associated Mercury number, it will be displayed here. For phoned-in orders, this column displays the Contact Name; if no Contact Name was provided, this column will be blank.</td>
-
 
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</tr>
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Acknowledging messages allows you to remove messages from the requires attention list without having to send a message in reply. Essentially, it allows you to mark that you have read the message.
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<tr>
-
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket #</td>
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You can acknowledge the following Mercury Message types:
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The ticket number associated with the message. If this message is not order related or is not attached to an order, this column will be blank.</td>
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*Incoming Ask (ASK) messages
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</tr>
-
*Incoming Answer (ANS) messages
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<tr style="background:#f2ebd8;">
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*Incoming Deny (DEN) messages
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Recipient</td>
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*Incoming Reject (REJ) messages (although you can acknowledge this message, you must still either cancel the order or resend it to remove the message from the Requires Attention list)
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The Recipient Name from the message (if available).</td>
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*Incoming Confirmation (CON) messages
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</tr>
-
*Incoming Forward (FOR) messages
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<tr>
-
*Incoming General (GEN) messages
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">City</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The City from the message (if available).</td>
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Steps for [[Acknowledging Messages]]
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</tr>
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<tr style="background:#f2ebd8;">
-
===Rejecting Incoming Orders===
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">State</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The State or Province from the message (if available).</td>
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You may need to reject an incoming order. Some reasons for doing so include it is past your delivery cutoff time, the order is outside of your delivery area, or you do not have the product requested.
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</tr>
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<tr>
-
IMPORTANT: You should forward the order to another florist instead of rejecting it if another florist can fill the order instead. Only reject an order if you feel that no other florist can fill it. For more information, see Sending a FORward Message
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Amount</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The total amount of the message.</td>
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Steps for [[Rejecting an Incoming Order]]
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</tr>
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<tr style="background:#f2ebd8;">
-
===Deleting Messages===
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Status</td>
-
 
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<td style="padding: 3px; text-align:left; font-size: 9pt;">The current status for the message. This can be one of the following:
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Certain messages can be deleted from Message Center entirely:
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*Received
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*General (GEN) messages
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*Sent
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*Unattached, non-FTD orders
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*Error (you can see the error cause at the bottom of the Mercury Message; errors are colored in red text)
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*Pending
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In the case of General messages, this allows you to keep the Message Center organized. For users who also send with non-FTD wire services, this allows you to remove order messages that would otherwise appear in the Requires Attention list.
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*ASK Received
-
 
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*ASK Sent
-
Steps for [[Deleting Messages]]
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*ANS Received
-
 
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*ANS Sent
-
===Printing Messages===
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*Canceled
-
 
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*Rejected
-
When you print a message, a single copy of the selected Mercury Message prints to the Mercury Message printer. If no printer is configured as the Mercury Message printer, the message prints to the default Windows printer.
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*CAN pending
-
 
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*Phoned
-
Steps for [[Printing Messages]]
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*CON Received
-
 
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*CON Sent
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==Window Descriptions==
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*DEN Received
-
 
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*DEN Sent
-
===Message Center Window===
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*Acknowledged
-
 
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*In Use (in addition to this status, the row will be highlighted in yellow)
-
The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.
+
Once you have responded to a message, the status includes an asterisk (*) after it in the Status column.</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Hold</td>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt;">When this box is checked, the message will be included in the Requires Attention list in Message Center. The Hold check box is disabled for all messages except for order messages.</td>
 +
</tr>
 +
</table>
-
[[Message Center Window Areas]]
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====Search Results Colors====
 +
Search results are color-coded as follows:
-
===New Message Window===
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<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Format</td>
 +
<td style="padding: 3px; text-align left; font-size: 10pt; font-weight: bold;">Description</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold; background:#fffd4c">Yellow Highlight</td>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt;">The message is currently in use by another employee. You cannot access in-use messages.</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold; color:#fd4147">Red Text</td>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt;">There was an error in the message. Typically, the error is listed at the bottom of the Mercury Message (in the bottom left corner of the Message Center).</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold; color:#7cfc00">Green Text</td>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt;">Any unattached message (messages waiting to have orders created for them on your system).</td>
 +
</tr>
 +
</table>
-
The New Message window opens when you click New Message in the Message Center.
+
===Related Messages List===
 +
This list displays all messages related to the message selected in the Mercury Message Log. When you select a message from this list, the message appears in the Message Area and the florist associated with the message displays in the Florist Area.
-
You can select from the following new message types:
+
===Message Area===
 +
This area contains the text of the Mercury Message. If you print a message, it will be outputted in the same format you see in the Message area.
-
*Adjustment—Opens the Adjustment Message (ADJ) window
+
===Florist Area===
-
*General—Opens the General Message Detail window
+
This area displays information about the florist associated with the currently selected message.
-
*REC Message List—Opens the REC Message List window
+
-
*Retrieval—Opens the Retrieval Message (RET) window
+
-
*Resume—Opens the Create Resume Message (RES) window
+
-
*Suspend—Opens the Create Suspend Message (SUS) window
+
-
Once you select the message you are creating, click OK to open the appropriate message window and craft your message.
+
===Button Ribbon===
 +
The following buttons are available in the button ribbon at the bottom of the screen:
-
===Acknowledgement Window===
 
-
The Acknowledgement window opens when you respond to a message and select Acknowledge as the response.
+
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 150px;">Button</td>
 +
<td style="padding: 3px; text-align left; font-size: 10pt; font-weight: bold;">Description</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Select</td>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt;">This button only appears if you open Message Center from Order Entry or Point of Sale. Clicking this button is equivalent to double-clicking a message—for unattached orders, this attaches them in Order Entry or Point of Sale, and for already attached orders (or messages related to already attached orders), the order opens in Order Entry or Point of Sale.</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Print Message</td>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt;">Prints a copy of the currently selected and displayed message. A single copy of the selected Mercury Message prints to the Mercury Message printer. If no printer is configured as the Mercury Message printer, the message prints to the default Windows printer.</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">More</td>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt;">Displays additional messages that meet the search criteria.</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Respond</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">This button is only enabled if the selected message is associated with a Mercury Message number. When you click Respond, the list of appropriate responses for the selected message is displayed (the same functionality exists if you right-click on a message in the results list). When you select the response, the appropriate response window opens so you can create the message and send the response. After you create a response, the related messages list automatically refreshes to include your response.<br>Any responses will use the sending shop code from the original order.</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">New Message</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Opens the New Message window, allowing you to select the message type you want to create. The appropriate message window will then open and allow you to craft and send your message.</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Close</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt;">Closes Message Center and returns you to the window from which you launched Message Center (the FTD Mercury Main Menu, Order Entry, or Point of Sale).</td>
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Current revision

Contents

Message Center
Message Center

The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.

Opening Message Center from Order Entry and Point of Sale

You can open Message Center from both the Order Entry window and the Point of Sale window. However, in Point of Sale, the opening balance must have been set (otherwise the Message Center button is disabled).

To open Message Center from the Order Entry window or Point of Sale window:

On the Order Entry window or Point of Sale window, click Message Center. The Message Center window opens.

If you open Message Center from a blank Order Entry or Point of Sale window (that is, you have not entered information into the window yet for the order), by default Message Center searches for all orders that have not been attached, have an error status, have not been completed, or orders with related messages that have not been acknowledged nor had a response sent. If you attempt to open the Message Center when you are entering an order, you are asked if you want to cancel the order. If you respond Yes, the order is canceled and Message Center opens. If you respond No, you are returned to the order.

If you have a completed order open in Order Entry or Point of Sale and you click Message Center, Message Center opens and automatically performs a search for that Order #, displaying all messages related to that order.

As you attach (open the incoming message in Order Entry) messages, acknowledge messages, or send responses to messages, orders are removed from the Message Center results list (that is, they no longer appear as requiring attention).

Opening Message Center from the FTD Mercury Main Menu

You can open the Message Center from the FTD Mercury Main Menu by clicking the Message button from the Search area at the top right of the window. You can also open it by selecting Message Search from the Search menu. By default, Message Center searches for all message types by message date and displays the results.

Message Center Window

The Mercury Message Center is an integrated hub through which you can review all incoming and outgoing Mercury Messages, as well as access all related Mercury Messages in the conversation. You can search for Mercury Messages in your system using a variety of criteria.

The Message Center is divided into the following major areas:

  • Search Parameters Area
  • Search Results List
  • Related Messages List
  • Message Area
  • Florist Area
  • Button Ribbon

Search Parameters Area

In this area, you specify the criteria you want to use when performing a message search. If you select multiple criteria, a message has to match all parameters to be included in the search results area.

Parameter Description
Wire Service Select the wire service you want to search. You can select from the following:
  • --ALL--: This option searches all wire services configured in the Wire Code screen in Mercury Administration.
  • FTD: Restricts the search to FTD messages.
  • Teleflora: Restricts the search to Teleflora messages.
  • DOV: Restricts the search to Dove orders received via the Automated Order Interface (AOI), if you are licensed to use AOI.
  • Bloomlink Wire Service: Restricts the search to BloomLink orders received via AOI (if you are licensed to use it).
  • FOL: Restricts the search to Florists Online orders.
  • FAH: Restricts the search to Flowers All Hours orders.
  • WEB: Restricts the search to Web Order Interface (WOI) orders.
  • EFL: Restricts the search to eFlorist orders received via AOI (if you are licensed to use it).
Store If you are configured as a multi-store business, either select --All Stores-- to search all stores, or select the specific store you want to search. If you are a single-store business, this parameter is disabled.
Message Type Select whether you want to search incoming messages, outgoing messages, or both. Then select whether you want to restrict the search to specific message types. You can select from the following:
  • Requires Attention
  • --ALL--
  • Answer
  • Ask
  • Cancel
  • Confirm
  • Deny
  • Forward
  • Gen Message
  • Order
  • Reject
  • Retrieval
  • Adjustment
  • REC Message List
  • Resume
  • Suspend
Delivery Date Specify the delivery date for the message for which you are searching. Any delivery date from that date forward to the current date will be included in the search.
Message Date Specify the message date for the message for which you are searching. Any date from that date forward to the current date will be included in the search.
Member Code Enter the member code of the florist associated with the message you are searching for.
Ticket # Enter the ticket number associated with the message you are searching for.
Recipient Enter the recipient for the Mercury Message you are searching for.
Mercury # Enter the Mercury number for the Mercury Message you are searching for.

Search Results List

Once you click the Search button, the Message Center displays a list of all messages that match your search criteria. This list contains the following columns (you can click on column headers to sort the list).


Column Description
Wire The wire service through which the message was received. This can be one of the following:
  • FTD (used for orders received from or sent to the FTD Mercury Network)
  • TEL, AFS, etc. (used for orders entered for other wire services maintained on the system)
  • DOV (used for Dove orders received through AOI)
  • BLM (used for Bloomlink orders received through AOI)
  • EFL (used for eFlorist orders received through AOI)
  • FAH (used for orders received via Flowers All Hours)
  • FOL (used for orders received from Florists Online)
  • WEB (used for orders received through WOI)
In/Out IN is for incoming messages; OUT is for outgoing messages. When you search for incoming orders, phoned in orders are included in the search results.
Type The type of message. This can be one of the following:
  • Answer
  • Ask
  • Cancel
  • Confirm
  • Deny
  • Forward
  • Gen
  • Order
  • Reject
  • Adjustment
  • Retrieval
  • Resume
  • Suspend
  • Rec Message
Date The date and time of the Mercury Message.
Delivery Date The delivery date for the order. If there is no delivery date, this will be blank.
Mercury # When there is an associated Mercury number, it will be displayed here. For phoned-in orders, this column displays the Contact Name; if no Contact Name was provided, this column will be blank.
Ticket # The ticket number associated with the message. If this message is not order related or is not attached to an order, this column will be blank.
Recipient The Recipient Name from the message (if available).
City The City from the message (if available).
State The State or Province from the message (if available).
Amount The total amount of the message.
Status The current status for the message. This can be one of the following:
  • Received
  • Sent
  • Error (you can see the error cause at the bottom of the Mercury Message; errors are colored in red text)
  • Pending
  • ASK Received
  • ASK Sent
  • ANS Received
  • ANS Sent
  • Canceled
  • Rejected
  • CAN pending
  • Phoned
  • CON Received
  • CON Sent
  • DEN Received
  • DEN Sent
  • Acknowledged
  • In Use (in addition to this status, the row will be highlighted in yellow)
Once you have responded to a message, the status includes an asterisk (*) after it in the Status column.
Hold When this box is checked, the message will be included in the Requires Attention list in Message Center. The Hold check box is disabled for all messages except for order messages.

Search Results Colors

Search results are color-coded as follows:

Format Description
Yellow Highlight The message is currently in use by another employee. You cannot access in-use messages.
Red Text There was an error in the message. Typically, the error is listed at the bottom of the Mercury Message (in the bottom left corner of the Message Center).
Green Text Any unattached message (messages waiting to have orders created for them on your system).

Related Messages List

This list displays all messages related to the message selected in the Mercury Message Log. When you select a message from this list, the message appears in the Message Area and the florist associated with the message displays in the Florist Area.

Message Area

This area contains the text of the Mercury Message. If you print a message, it will be outputted in the same format you see in the Message area.

Florist Area

This area displays information about the florist associated with the currently selected message.

Button Ribbon

The following buttons are available in the button ribbon at the bottom of the screen:


Button Description
Select This button only appears if you open Message Center from Order Entry or Point of Sale. Clicking this button is equivalent to double-clicking a message—for unattached orders, this attaches them in Order Entry or Point of Sale, and for already attached orders (or messages related to already attached orders), the order opens in Order Entry or Point of Sale.
Print Message Prints a copy of the currently selected and displayed message. A single copy of the selected Mercury Message prints to the Mercury Message printer. If no printer is configured as the Mercury Message printer, the message prints to the default Windows printer.
More Displays additional messages that meet the search criteria.
Respond This button is only enabled if the selected message is associated with a Mercury Message number. When you click Respond, the list of appropriate responses for the selected message is displayed (the same functionality exists if you right-click on a message in the results list). When you select the response, the appropriate response window opens so you can create the message and send the response. After you create a response, the related messages list automatically refreshes to include your response.
Any responses will use the sending shop code from the original order.
New Message Opens the New Message window, allowing you to select the message type you want to create. The appropriate message window will then open and allow you to craft and send your message.
Close Closes Message Center and returns you to the window from which you launched Message Center (the FTD Mercury Main Menu, Order Entry, or Point of Sale).
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