Mercury Connect Training Videos (FTD Mercury X2 Fall)

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{{TOCright}}
{{TOCright}}
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'''''IMPORTANT:''' This page applies only to Mercury Connect users who have been upgraded to FTD Mercury X2 Fall. You can easily tell if you are using FTD Mercury X2 Fall by looking at the Main Menu; if it is Black & Gold, you're on X2 Fall. If it's Blue, you are still using FTD Mercury X1 in the Mercury Connect environment, and you should look at the [[Mercury Connect Training Videos (FTD Mercury X1)|videos for that version of FTD Mercury]].''
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Mercury Connecttraining videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
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Mercury Connect training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
==Mercury Connect Orientation==
==Mercury Connect Orientation==
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Entering_Local_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Entering_Local_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td>
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<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">05:3</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">05:03</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (Mercury ConnectTraining Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Answering Incoming Ask Messages</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Answering Incoming Ask Messages</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a Wire Out Order</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a Wire Out Order</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:05</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:05</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Confirming an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Confirming an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Denying an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Denying an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:14</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:14</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Incoming Price Change Requests</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Incoming Price Change Requests</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resending Rejected Wire Out Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resending Rejected Wire Out Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:59</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:59</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Ask Messages</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Ask Messages</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:46</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:46</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Price Change Requests</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Price Change Requests</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:28</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:28</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (Mercury Connect Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td>

Current revision

Contents

IMPORTANT: This page applies only to Mercury Connect users who have been upgraded to FTD Mercury X2 Fall. You can easily tell if you are using FTD Mercury X2 Fall by looking at the Main Menu; if it is Black & Gold, you're on X2 Fall. If it's Blue, you are still using FTD Mercury X1 in the Mercury Connect environment, and you should look at the videos for that version of FTD Mercury.


Mercury Connect training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.

Mercury Connect Orientation

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
FTD Mercury Main Menu Overview 02:02 Link Link Link
Order Entry vs. Point of Sale 1:35 Link Link N/A
Message Center 02:48 Link Link Link
Entering Local Orders 03:42 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Handling Wire In Orders from the Mercury Network 02:11 Link Link Link
Cash & Carry Sales 02:45 Link Link Link
Getting Help in Mercury Connect 03:13 Link Link Link


General Information

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Address Verification 02:13 Link Link Link
Changing the FTD Mercury Administrator Password 02:38 Link Link Link
Configuring Printer Form Settings 02:06 Link Link Link
Creating Your Email Cover Letter 06:26 Link Link Link
Customizing Your FTD Mercury Client Configuration 03:58 Link Link Link
FTD Shutdown & FTD Startup 02:16 Link Link Link
Logging in to FTD Mercury 01:17 Link Link Link
Order Entry vs. Point of Sale 1:35 Link Link N/A
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Suspending Your System 02:54 Link Link Link


Delivery Confirmations

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Configuring Automatic Deliver Confirmations for Wire In Orders 01:23 Link Link Link
Creating Your Email Delivery Confirmation Template 06:38 Link Link Link
Email Monitor 01:56 Link Link Link
Manually Sending Delivery Confirmations for Wire In Orders 02:53 Link Link Link
Setting Up Automatic Email Delivery Confirmation 01:46 Link Link Link


Order Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Assigning Products to Designers 01:49 Link Link Link
Attaching Design Pictures to Orders 02:30 Link Link Link
Canceling Orders in Order Entry 01:54 Link Link Link
Changing the Payment Amount for Credit Card Orders 02:10 Link Link Link
Checking Credit Card Status 05:23 Link Link Link
Checking for Incomplete, Filed, and Pending Orders 02:01 Link Link Link
Copying Tickets 02:32 Link Link Link
Design Center 03:25 Link Link Link
Entering Local Orders 03:42 Link Link Link
Funeral Log 05:03 Link Link Link
Handling Phoned-In Orders 03:46 Link Link Link
Handling Returns & Exchanges 02:49 Link Link Link
Issuing a Refund Using Order Entry 02:03 Link Link Link
Looking Up Abbreviation Codes in Order Entry and Point of Sale 01:13 Link Link Link
Marking Orders Delivered in Ticket Search 01:29 Link Link Link
Marking Pickup Orders as C.O.D. 03:33 Link Link Link
Multi-Ticket Sales 02:50 Link Link Link
Order Life Cycle 02:13 Link Link Link
Partial Refunds 04:20 Link Link Link
Phoning Out Orders 03:36 Link Link Link
Picture Center 04:23 Link Link Link
Searching for Orders and Tickets 02:56 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Taking Orders for Pickup 03:53 Link Link Link
Ticket Status 02:47 Link Link Link


Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Answering Incoming Ask Messages 03:16 Link Link Link
Canceling a Wire Out Order 03:05 Link Link Link
Confirming an Incoming Cancel Request 03:16 Link Link Link
Creating and Sending Your Received Messages List 02:16 Link Link Link
Denying an Incoming Cancel Request 03:14 Link Link Link
Handling Incoming Price Change Requests 02:53 Link Link Link
Handling Wire In Orders from the Mercury Network 02:11 Link Link Link
Message Center 02:48 Link Link Link
Rejecting Wire In Orders from the Mercury Network 01:56 Link Link Link
Resending Rejected Wire Out Orders 01:59 Link Link Link
Resuming Your Previously Suspended System 02:28 Link Link Link
Sending Ask Messages 02:46 Link Link Link
Sending Price Change Requests 03:28 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Suspending Your System 02:54 Link Link Link


Customer Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Customers 02:41 Link Link Link
Canceling a House Account Payment 01:21 Link Link Link
Credit & Debit Memos 02:10 Link Link Link
Customer Detail Information 05:39 Link Link Link
Customer Order History 01:56 Link Link Link
Email Monitor 01:56 Link Link Link
Generating Statements 03:48 Link Link Link
Performing Invoice Billing 01:38 Link Link Link
Preventing House Account Charges 01:51 Link Link Link
Receiving Payments in Order Entry 01:55 Link Link Link
Removing Finance Charges 02:23 Link Link Link
Reprinting & Emailing Invoices 02:20 Link Link Link
Searching for Customers 02:05 Link Link Link
Setting Up House Accounts 02:48 Link Link Link


FTD Florist Link

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Florist Listings in FTD Florist Link 03:37 Link Link Link
Funeral Log 05:03 Link Link Link
Searching for Facilities from the Mercury Main Menu 03:02 Link Link Link
Searching for Facilities in Order Entry or Point of Sale 02:17 Link Link Link
Searching for Florists from the Mercury Main Menu 03:30 Link Link Link
Searching for Florists in Order Entry or Point of Sale 01:59 Link Link Link
Setting the Preferred Status for a Florist in FTD Florist Link 03:18 Link Link Link
Using Advanced Options when Searching for Florists 04:41 Link Link Link


Product Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Products 02:49 Link Link Link
Quick Picks 02:31 Link Link Link
Searching for Products 01:53 Link Link Link


Dashboard

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard 02:06 Link Link Link
Customizing the Dashboard 02:40 Link Link Link
Dashboard Indicators 02:56 Link Link Link
Dashboard Messages 01:34 Link Link Link
Dashboard Overview 02:04 Link Link Link
Dashboard Status 02:17 Link Link Link


Point of Sale

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Canceling and Refunding Orders in Point of Sale 02:51 Link Link Link
Cash & Carry Sales 02:45 Link Link Link
Entering the Opening Balance in Point of Sale 01:40 Link Link Link
Issuing a Refund Using Point of Sale 02:51 Link Link Link
No Sale Transactions 01:11 Link Link Link
Performing a Z-Out at the End of the Day 02:28 Link Link Link
Receiving Payments in Point of Sale 02:18 Link Link Link
Reprinting Receipts 01:50 Link Link Link
Selling & Loading Gift Cards 02:06 Link Link Link
Using Point of Sale for Paid in and Paid Out Transactions 02:11 Link Link Link


Reports

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Aged Analysis Report 01:44 Link Link Link
Credit Card Settlement History Report 02:18 Link Link Link
Generating Reports 02:02 Link Link Link
Generating the Customer Life Cycle Report 03:13 Link Link Link
Generating the Order Life Cycle Report 03:23 Link Link Link
Generating Your Sales Overview Using the Balance Wizard 04:05 Link Link Link
Sales Summary Report 02:39 Link Link Link
Sales Tax Report 02:04 Link Link Link


Marketing

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Creating a Holiday Direct Mail Marketing Campaign 05:59 Link Link Link
Creating a Holiday Email Marketing Campaign 04:52 Link Link Link
Creating a Reminder Direct Mail Marketing Campaign 06:52 Link Link Link
Creating a Reminder Email Marketing Campaign 05:33 Link Link Link


Administration

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Abbreviation Codes 02:36 Link Link Link
Adding Employees 02:58 Link Link Link
Adding Product Categories in Mercury Administration 01:48 Link Link Link
Applying Email Templates in Mercury Administration 02:33 Link Link Link
Audit Trail Examples 03:49 Link Link Link
Configuring Audit Trail in Mercury Administration 02:23 Link Link Link
Configuring Credit Cards in Mercury Administration 02:07 Link Link Link
Configuring House Accounts in Mercury Administration 04:48 Link Link Link
Configuring Point of Sale in Mercury Administration 02:35 Link Link Link
Configuring Printer Routing in Mercury Administration 02:09 Link Link Link
Configuring Store Settings in Mercury Administration 03:24 Link Link Link
Customizing Window Access in Mercury Administration 01:56 Link Link Link
Renaming Billing Cycles 02:22 Link Link Link
Setting Form Printing Defaults in Mercury Administration 03:10 Link Link Link
Updating Tax Codes in Mercury Administration 01:49 Link Link Link


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