Fax & Email Monitor

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Revision as of 17:04, 19 November 2010

The Fax & Email Monitor application allows you to monitor faxes and emails that have been sent (or are pending or scheduled to be sent) from your store via FTD Mercury. For example, if statements/invoices have been sent via fax or email, of if you send email delivery confirmations, you can use this application to view the status of the faxes and email messages sent. If there is an error associated with a fax or email message, you can use this application to resend it. You can also select a different phone number or email address for the fax or email message.

The Fax & Email Monitor automatically attempts to find new faxes and email messages every minute. However if you want to refresh the display automatically, click the Refresh button on the toolbar.

The menu bar, toolbar, and Details button at the bottom of the screen allow you to perform different functions in the program, such as resend a fax or change a fax number. These three items access the same options, and change depending on which tab you are currently working in (for example, if you are in the Email tab, you have an option to change the email address and if you are in the Fax tab, you have an option to change the fax number).

The Fax & Email monitor has three tabs: Fax, Email, and Scheduler. The Fax tab displays by default.

Fax Tab

The Fax tab displays all of the statements or invoices that you have faxed using FTD Mercury. Below is a list of field descriptions for this tab.

NOTE: You can sort the faxes by each field type by clicking on the field heading. For example, to sort by Reference Number (account ID), click the Ref No. heading once. You can click on the field heading again to toggle between ascending/descending order.

Field	Description
ID	A system-generated ID number for the fax.
Ref No.	The customer account ID.
Description	The date the fax was originally transmitted, along with a brief description to help you identify the fax.
Status	The current status of the fax transmission. Valid statuses are: Pending In Process Completed Scheduled Failed - Unknown error Failed - No answer from the destination phone number Failed - Busy signal from the destination phone number Failed - No dial tone available when attempting to dial out Failed - Cancelled by user action Failed - Fatal Error
Last Updated Date	The latest activity for the fax (for example, the last time the system attempted to send it).
Destination	The customer’s fax number.
Attempts	The number of times that the system attempted to send the fax.

Email Tab

The Email tab displays all of the statements/invoices/delivery confirmations that you have emailed using FTD Mercury. Below is a list of field descriptions for this tab.

NOTE: You can sort the email messages by each field type by clicking on the field heading. For example, to sort by Reference Number, click the Ref No. heading once. You can click on the field heading again to toggle between ascending/descending order.

Scheduler Tab

The Scheduler tab displays all faxes or emails that are waiting for the next interval time to be sent (the scheduled time is displayed in the Scheduled Date/Time field). If you set up your system so that faxes and emails should be sent at a specified later time, these faxes and emails display in this tab until they are sent. Scheduled marketing campaigns also display in this tab. Below is a list of field descriptions for this tab.

NOTE: You can sort the rescheduled items by each field type by clicking on the field heading. For example, to sort by Type, click the Type heading once. You can click on the field heading again to toggle between ascending/descending order.