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| - | Video demonstrations are provided for both FTD Mercury X1 and FTD Mercury X. If there are videos for multiple versions, please consult the video for the version of FTD Mercury you are using, as information may have changed.
| + | {{TOCright}} |
| | | | |
| - | ==FTD Mercury X1 Video Demonstrations==
| + | Video demonstrations are provided for both FTD Mercury X1 and FTD Mercury X. If there are videos for multiple versions, please consult the video for the version of FTD Mercury you are using, as information may have changed. Please select one of the following links to view training videos for your specific version of FTD Mercury: |
| | | | |
| - | '''NOTE:''' FTD Mercury X1 video demonstrations are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to [http://www.adobe.com Adobe's Web site] and click '''Get Adobe Flash Player'''). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).
| + | <gallery> |
| | + | Image:FTDM_X_Logo.png|[[FTD Mercury X Training Videos]] |
| | + | Image:FTDM_X1_Logo.png|[[FTD Mercury X1 Training Videos]] |
| | + | Image:FTDM_X2_Logo.png|[[FTD Mercury X2 Training Videos]] |
| | + | Image:FTDM_X2Fall_Logo.png|[[FTD Mercury X2 Fall Training Videos]] |
| | + | </gallery> |
| | | | |
| - | ===General Information===
| + | '''TIP: Click on the text below the logo for your FTD Mercury version to access an index of available videos for that version.''' |
| - | | + | |
| - | * Address Verification (''[[Address Verification (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Address_Verification_Overview.wmv ''Windows Media File''])
| + | |
| - | * Configuring Printer Form Settings (''[[Configuring Printer Form Settings (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Printer_Form_Settings.wmv ''Windows Media File''])
| + | |
| - | * FTD Mercury Main Menu Overview (''[[FTD Mercury Main Menu Overview (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Main_Menu_Layout.wmv ''Windows Media File''])
| + | |
| - | * FTD Shutdown & FTD Startup (''[[FTD Shutdown & FTD Startup (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/FTD_Shutdown_Startup.wmv ''Windows Media File''])
| + | |
| - | | + | |
| - | ===Customer Management===
| + | |
| - | | + | |
| - | * Adding Customers (''[[Adding Customers (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Adding_Customers.wmv ''Windows Media File''])
| + | |
| - | * Credit & Debit Memos (''[[Credit & Debit Memos (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Credit_Debit_Memos.wmv ''Windows Media File''])
| + | |
| - | * Customer Order History (''[[Customer Order History (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Customer_Order_History.wmv ''Windows Media File''])
| + | |
| - | * Generating Statements (''[[Generating Statements (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Generating_Statements.wmv ''Windows Media File''])
| + | |
| - | * Searching for Customers (''[[Searching for Customers (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Customer_Search.wmv ''Windows Media File''])
| + | |
| - | * Setting up House Accounts (''[[Setting up House Accounts (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/House_Accounts.wmv ''Windows Media File''])
| + | |
| - | | + | |
| - | ===Order Management===
| + | |
| - | | + | |
| - | * Canceling Orders in Order Entry (''[[Canceling Orders in Order Entry (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE.wmv ''Windows Media File''])
| + | |
| - | * Canceling and Refunding Orders in Point of Sale (''[[Canceling and Refunding Orders in Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv ''Windows Media File''])
| + | |
| - | * Cash & Carry Sales (''[[Cash & Carry Sales (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv ''Windows Media File''])
| + | |
| - | * Checking Credit Card Status (''[[Checking Credit Card Status (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Credit_Card_Status.wmv ''Windows Media File''])
| + | |
| - | * Checking for Incomplete, Filed, and Pending Orders (''[[Checking for Incomplete, Filed, and Pending Orders (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending.wmv ''Windows Media File''])
| + | |
| - | * Configuring Automatic Delivery Confirmations for Wire In Orders (''[[Configuring Automatic Delivery Confirmations for Wire In Orders (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Auto_DCON_Wire_Ins.wmv ''Windows Media File''])
| + | |
| - | * Copying Tickets (''[[Copying Tickets (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Copying_Tickets.wmv ''Windows Media File''])
| + | |
| - | * Design Center (''[[Design Center (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Design_Center.wmv ''Windows Media File''])
| + | |
| - | * Entering Local Orders (''[[Entering Local Orders (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Local_Orders.wmv ''Windows Media File''])
| + | |
| - | * Facility Search (''[[Facility Search (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Facility_Search.wmv ''Windows Media File''])
| + | |
| - | * Funeral Log (''[[Funeral Log (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Funeral_Log.wmv ''Windows Media File''])
| + | |
| - | * Handling Phoned-In Orders (''[[Handling Phoned-In Orders (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Phoned_In_Orders.wmv ''Windows Media File''])
| + | |
| - | * Handling Wire In Orders from the Mercury Network (''[[Handling Wire In Orders from the Mercury Network (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Wire_Ins.wmv ''Windows Media File''])
| + | |
| - | * Issuing a Refund Using Order Entry (''[[Issuing a Refund Using Order Entry (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Refund_OE.wmv ''Windows Media File''])
| + | |
| - | * Issuing a Refund Using Point of Sale (''[[Issuing a Refund Using Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Refund_in_POS.wmv ''Windows Media File''])
| + | |
| - | * Manually Sending Delivery Confirmations for Wire In Orders (''[[Manually Sending Delivery Confirmations for Wire In Orders (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Manual_DCON_Wire_Ins.wmv ''Windows Media File''])
| + | |
| - | * Marking Orders Delivered in Ticket Search (''[[Marking Orders Delivered in Ticket Search (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_Ticket_Search.wmv ''Windows Media File''])
| + | |
| - | * Marking Pickup Orders as C.O.D. (''[[Marking Pickup Orders as C.O.D. (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/COD_Orders.wmv ''Windows Media File''])
| + | |
| - | * Message Center (''[[Message Center (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Message_Center.wmv ''Windows Media File''])
| + | |
| - | * Order Entry vs. Point of Sale (''[[Order Entry vs. Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/OE_vs_POS.wmv ''Windows Media File''])
| + | |
| - | * Order Life Cycle (''[[Order Life Cycle (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Order_Life_Cycle.wmv ''Windows Media File''])
| + | |
| - | * Phoning Out Orders (''[[Phoning Out Orders (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Phoned_Out_Orders.wmv ''Windows Media File''])
| + | |
| - | * Quick Picks (''[[Quick Picks (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Quick_Picks.wmv ''Windows Media File''])
| + | |
| - | * Receiving Payments in Order Entry (''[[Receiving Payments in Order Entry (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/ROA_in_OE_Check.wmv ''Windows Media File''])
| + | |
| - | * Receiving Payments in Point of Sale (''[[Receiving Payments in Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/ROA_in_POS.wmv ''Windows Media File''])
| + | |
| - | * Rejecting Wire In Orders from the Mercury Network (''[[Rejecting Wire In Orders from the Mercury Network (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Rejecting_Wire_Ins.wmv ''Windows Media File''])
| + | |
| - | * Reprinting & Emailing Invoices (''[[Reprinting & Emailing Invoices (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Reprint_Email_Invoices.wmv ''Windows Media File''])
| + | |
| - | * Reprinting Receipts (''[[Reprinting Receipts (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Reprinting_Receipts.wmv ''Windows Media File''])
| + | |
| - | * Resending Rejected Wire Out Orders (''[[Resending Rejected Wire Out Orders (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Outs.wmv ''Windows Media File''])
| + | |
| - | * Searching for Orders and Tickets (''[[Searching for Orders and Tickets (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Ticket%20Search.wmv ''Windows Media File''])
| + | |
| - | * Setting Up Automatic Email Delivery Confirmations (''[[Setting Up Automatic Email Delivery Confirmations (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Setting_Up_Automatic_Email_Del_Confirmations.wmv ''Windows Media File''])
| + | |
| - | * Sending Wire Out Orders over the Mercury Network (''[[Sending Wire Out Orders over the Mercury Network (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Wire_Outs.wmv ''Windows Media File''])
| + | |
| - | * Taking Orders for Pickup (''[[Taking Orders for Pickup (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Pickup_Orders.wmv ''Windows Media File''])
| + | |
| - | * Ticket Status (''[[Ticket Status (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Ticket_Status.wmv ''Windows Media File''])
| + | |
| - | | + | |
| - | ===Product Management===
| + | |
| - | | + | |
| - | * Adding Products (''[[Adding Products (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Adding_Products.swf ''Windows Media File''])
| + | |
| - | * Searching for Products (''[[Searching for Products (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Product_Search.swf ''Windows Media File''])
| + | |
| - | * Quick Picks (''[[Quick Picks (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Quick_Picks.swf ''Windows Media File''])
| + | |
| - | | + | |
| - | ===Point of Sale===
| + | |
| - | | + | |
| - | * Canceling and Refunding Orders in Point of Sale (''[[Canceling and Refunding Orders in Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Cancel_Refund_POS.wmv ''Windows Media File''])
| + | |
| - | * Cash & Carry Sales (''[[Cash & Carry Sales (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Cash_and_Carry_Sales.wmv ''Windows Media File''])
| + | |
| - | * Entering the Opening Balance in Point of Sale (''[[Entering the Opening Balance in Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Opening_Balance.wmv ''Windows Media File''])
| + | |
| - | * Issuing a Refund Using Point of Sale (''[[Issuing a Refund Using Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Refund_in_POS.wmv ''Windows Media File''])
| + | |
| - | * No Sale Transactions (''[[No Sale Transactions (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/No_Sale.wmv ''Windows Media File''])
| + | |
| - | * Order Entry vs. Point of Sale (''[[Order Entry vs. Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/OE_vs_POS.wmv ''Windows Media File''])
| + | |
| - | * Performing a Z-Out at the End of the Day (''[[Performing a Z-Out at the End of the Day (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Z_Out.wmv ''Windows Media File''])
| + | |
| - | * Receiving Payments in Point of Sale (''[[Receiving Payments in Point of Sale (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/ROA_in_POS.wmv ''Windows Media File''])
| + | |
| - | * Using Point of Sale for Paid In and Paid Out Transactions (''[[Using Point of Sale for Paid In and Paid Out Transactions (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Paid_Out_Paid_In.wmv ''Windows Media File''])
| + | |
| - | | + | |
| - | ===Reports===
| + | |
| - | | + | |
| - | * Credit Card Settlement History Report (''[[Credit Card Settlement History Report (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Reports_CC_Settlement_History.wmv ''Windows Media File''])
| + | |
| - | * Sales Summary Report (''[[Sales Summary Report (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Sales_Summary_Report.wmv ''Windows Media File''])
| + | |
| - | * Sales Tax Report (''[[Sales Tax Report (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Reports_Sales_Tax.wmv ''Windows Media File''])
| + | |
| - | | + | |
| - | ===Marketing===
| + | |
| - | | + | |
| - | * Creating a Holiday Direct Mail Marketing Campaign (''[[Creating a Holiday Direct Mail Marketing Campaign (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail.wmv ''Windows Media File''])
| + | |
| - | * Creating a Reminder Direct Mail Marketing Campaign (''[[Creating a Reminder Direct Mail Marketing Campaign (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail.wmv ''Windows Media File''])
| + | |
| - | * Creating a Holiday Email Marketing Campaign (''[[Creating a Holiday Email Marketing Campaign (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Marketing_Holiday_Email.wmv ''Windows Media File''])
| + | |
| - | * Creating a Reminder Email Marketing Campaign (''[[Creating a Reminder Email Marketing Campaign (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Marketing_Reminder_Email.wmv ''Windows Media File''])
| + | |
| - | | + | |
| - | ===Administrative Tasks===
| + | |
| - | | + | |
| - | ==FTD Mercury X Video Demonstrations==
| + | |
| - | | + | |
| - | '''NOTE:''' All FTD Mercury X video demonstrations require Flash Player. Go to [http://www.adobe.com Adobe's Web site] and click '''Get Adobe Flash Player'''.
| + | |
| - | | + | |
| - | * [[Finding What's New in FTD Mercury X Video Demonstration|Finding What's New in FTD Mercury X]]
| + | |
| - | * [[New Features in Order Entry and Point of Sale Video Demonstration|New Features in Order Entry and Point of Sale]]
| + | |
| - | * [[Message Center Video Demonstration|Message Center]]
| + | |
| - | * [[Searching for Tickets Video Demonstration|Searching for Tickets]]
| + | |
| - | * [[Processing Incoming Orders Video Demonstration|Processing Incoming Orders]]
| + | |
| - | * [[Processing Incoming Phone Orders Video Demonstration|Processing Incoming Phone Orders]]
| + | |
| - | * [[Processing Outgoing Wire Orders Video Demonstration|Processing Outgoing Wire Orders]]
| + | |
Video demonstrations are provided for both FTD Mercury X1 and FTD Mercury X. If there are videos for multiple versions, please consult the video for the version of FTD Mercury you are using, as information may have changed. Please select one of the following links to view training videos for your specific version of FTD Mercury:
