FTD Mercury X2 Training Videos

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FTD Mercury X2 Fall training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
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FTD Mercury X2 training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
 +
''All training videos relate only to '''FTD Mercury X2'''; you can access [[FTD Mercury X1 Training Videos|FTD Mercury X1 videos]] and [[FTD Mercury X2 Fall Training Videos|FTD Mercury X2 Fall videos]] from their respective pages.''
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==Administration==
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==General Information==
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Abbreviation Codes</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:36</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Abbreviation Codes (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Employees</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:58</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Employees (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Product Categories in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:48</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Product Categories in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Address Verification (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Address Verification (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td>
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:33</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Applying Email Templates in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.mov Link]</td>
 
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Audit Trail Examples</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:49</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Audit Trail Examples (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.mov Link]</td>
 
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</tr>
 
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<tr>
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td>
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Audit Trail in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.mov Link]</td>
 
</tr>
</tr>
<tr>
<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Credit Cards in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:07</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring House Accounts in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">04:48</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring House Accounts in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.mov Link]</td>
 
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Point of Sale in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:35</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.mov Link]</td>
 
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</tr>
 
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<tr style="background:#f2ebd8;">
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Form Settings (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Form Settings (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td>
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</tr>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Routing in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:09</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.mov Link]</td>
 
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Store Settings in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:24</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Store Settings in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.mov Link]</td>
 
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</tr>
 
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<tr>
 
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td>
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</tr>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Window Access in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Window Access in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.mov Link]</td>
 
</tr>
</tr>
<tr>
<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:58</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:58</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Shutdown & FTD Startup</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Shutdown & FTD Startup</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Shutdown & FTD Startup (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Shutdown & FTD Startup (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_and_Startup_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_and_Startup_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_Startup_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_Startup_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging in to FTD Mercury</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging in to FTD Mercury</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:17</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:17</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Logging in to FTD Mercury (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Logging in to FTD Mercury (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Form Printing Defaults in Mercury Administration</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Form Printing Defaults in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">N/A</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Updating Tax Codes in Mercury Administration</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Updating Tax Codes in Mercury Administration (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
<br>
<br>
-
==Customer Management==
+
==Delivery Confirmations==
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<tr style="background:#D1BC61;">
Line 173: Line 97:
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Automatic Deliver Confirmations for Wire In Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:41</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:23</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Customers (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a House Account Payment</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Delivery Confirmation Template</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:21</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:38</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a House Account Payment (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Delivery Confirmation Template (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit & Debit Memos (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Detail Information</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmation</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:39</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:46</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Detail Information (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmation (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
 
 +
==Order Management==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Order History</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Order History (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Statements</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:48</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2F.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Order Entry</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:55</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:20</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Customers (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up House Accounts</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up House Accounts (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
</tr>
</tr>
-
</table>
+
<tr style="background:#f2ebd8;">
-
<br>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td>
-
 
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td>
-
==Dashboard==
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (FTD Mercury X2 Training Video)|Link]]</td>
-
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td>
-
<tr style="background:#D1BC61;">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td>
-
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
+
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Mercury Network Connectivity Using Dashboard</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Entering_Local_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing the Dashboard</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:40</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing the Dashboard (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Indicators</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Indicators (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Messages</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:34</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Messages (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Overview</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:04</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Overview (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Status</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:17</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td>
-
</tr>
+
-
</table>
+
-
<br>
+
-
 
+
-
==Delivery Confirmations==
+
-
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+
-
<tr style="background:#D1BC61;">
+
-
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
+
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
+
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Automatic Deliver Confirmations for Wire In Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:23</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Automatic Deliver Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Automatic_DCON_Wire_In_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Delivery Confirmation Template</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:38</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Delivery Confirmation Template (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Manually Sending Delivery Confirmations for Wire In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmation</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:46</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up Automatic Email Delivery Confirmation (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_Delivery_Confirmations_for_Customers_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td>
</tr>
</tr>
-
</table>
+
<tr>
-
<br>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td>
-
 
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td>
-
==Marketing==
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds (FTD Mercury X2 Training Video)|Link]]</td>
-
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td>
-
<tr style="background:#D1BC61;">
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td>
-
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
+
</tr>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
+
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td>
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Direct Mail Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:59</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Email Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:52</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Direct Mail Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:52</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Email Marketing Campaign</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:33</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
Line 398: Line 319:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Answering Incoming Ask Messages</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Answering Incoming Ask Messages</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Incoming_Ask_Messages_X2.mov Link]</td>
Line 405: Line 326:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a Wire Out Order</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a Wire Out Order</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:05</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:05</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Orders_X2.mov Link]</td>
Line 412: Line 333:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Confirming an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Confirming an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:16</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages_X2.mov Link]</td>
Line 419: Line 340:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message_X2.mov Link]</td>
Line 426: Line 347:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Denying an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Denying an Incoming Cancel Request</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:14</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:14</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel_Messages_X2.mov Link]</td>
Line 433: Line 354:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Incoming Price Change Requests</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Incoming Price Change Requests</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Price_Change_Requests_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Wire In Orders from the Mercury Network (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_In_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Message Center</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Message Center (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Message_Center_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Rejecting Wire In Orders from the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Rejecting Wire In Orders from the Mercury Network (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Rejecting_Wire_In_Orders_X2.mov Link]</td>
Line 461: Line 382:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resending Rejected Wire Out Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resending Rejected Wire Out Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:59</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:59</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resending Rejected Wire Out Orders (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resending_Rejected_Wire_Out_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resuming_Suspended_System_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Ask Messages</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Ask Messages</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:46</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:46</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Message_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Price Change Requests</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Price Change Requests</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:28</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:28</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:37</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:37</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td>
Line 503: Line 424:
<br>
<br>
-
==Order Management==
+
==Customer Management==
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<tr style="background:#D1BC61;">
<tr style="background:#D1BC61;">
Line 513: Line 434:
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Assigning Products to Designers</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Customers</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:41</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Assigning Products to Designers (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Customers (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_Assigning_Products_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Customers_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Attaching Design Pictures to Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a House Account Payment</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:30</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:21</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Attaching Design Pictures to Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a House Account Payment (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Attaching_Design_Pictures_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_House_Account_Payments_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling Orders in Order Entry</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit & Debit Memos</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:54</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling Orders in Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit & Debit Memos (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Debit_Memos_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the Payment Amount for Credit Card Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Detail Information</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:10</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:39</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the Payment Amount for Credit Card Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Detail Information (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_Prices_CC_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Detail_Tabs_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking Credit Card Status</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customer Order History</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:23</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking Credit Card Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customer Order History (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Checking_Credit_Card_Status_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_History_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Incomplete, Filed, and Pending Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:01</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Incomplete, Filed, and Pending Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Incomplete_Filed_Pending_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Copying Tickets</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Statements</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:32</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:41</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Copying Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Statements (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Copying_Tickets_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Statements_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Design Center</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Order Entry</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:25</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:55</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Design Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Order Entry (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Design_Center_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering Local Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:42</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:20</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering Local Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting & Emailing Invoices (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Entering_Local_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Local_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Customers (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Phoned-In Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up House Accounts</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:46</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Phoned-In Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Up House Accounts (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_In_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Setting_Up_House_Accounts_X2.mov Link]</td>
</tr>
</tr>
-
<tr style="background:#f2ebd8;">
+
</table>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Returns & Exchanges</td>
+
<br>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
+
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Returns & Exchanges (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
==Product Management==
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.wmv Link]</td>
+
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Returns_Exchanges_X2.mov Link]</td>
+
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Order Entry</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:03</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Order Entry (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Products (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refunds_in_OE_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Looking Up Abbreviation Codes in Order Entry and Point of Sale</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Quick Picks</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:13</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:31</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Looking Up Abbreviation Codes in Order Entry and Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Abbreviation_Code_Lookup_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Orders Delivered in Ticket Search</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Products</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:29</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:53</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Orders Delivered in Ticket Search (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Products (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marking_Orders_Delivered_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
 
 +
==Dashboard==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Checking for Mercury Network Connectivity Using Dashboard</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Checking for Mercury Network Connectivity Using Dashboard (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Mercury_Network_Connectivity_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Marking Pickup Orders as C.O.D.</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing the Dashboard</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:33</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:40</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Marking Pickup Orders as C.O.D. (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing the Dashboard (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/COD_Pickup_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Customization_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Multi-Ticket Sales</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Indicators</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:50</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Multi-Ticket Sales (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Indicators (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Multi_Ticket_Sales_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Indicators_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Life Cycle</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Messages</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:34</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Life Cycle (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Messages (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Order_Life_Cycle_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Messages_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Partial Refunds</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Overview</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:20</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:04</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Partial Refunds (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Overview (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Partial_Refund_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Overview_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Phoning Out Orders</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Dashboard Status</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:36</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:17</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Phoning Out Orders (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Dashboard Status (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Phoned_Out_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Dashboard_Status_X2.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
 
 +
==Marketing==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Picture Center</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Direct Mail Marketing Campaign</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:23</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:59</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Picture Center (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Direct Mail Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Picture_Center_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Direct_Mail_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Orders and Tickets</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Holiday Email Marketing Campaign</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:56</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:52</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Orders and Tickets (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Holiday Email Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Search_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Holiday_Email_X2.mov Link]</td>
</tr>
</tr>
<tr>
<tr>
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Taking Orders for Pickup</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Direct Mail Marketing Campaign</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:53</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:52</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Taking Orders for Pickup (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Direct Mail Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Pickup_Orders_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Direct_Mail_X2.mov Link]</td>
</tr>
</tr>
<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Ticket Status</td>
+
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating a Reminder Email Marketing Campaign</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:47</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">05:33</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Ticket Status (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating a Reminder Email Marketing Campaign (FTD Mercury X2 Training Video)|Link]]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.wmv Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.wmv Link]</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Ticket_Status_X2.mov Link]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Marketing_Reminder_Email_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
Line 695: Line 652:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling and Refunding Orders in Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling and Refunding Orders in Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling and Refunding Orders in Point of Sale (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cancel_Refund_POS_X2.mov Link]</td>
Line 702: Line 659:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Cash & Carry Sales</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Cash & Carry Sales</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:45</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:45</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Cash & Carry Sales (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Cash & Carry Sales (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_Carry_Sales_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_Carry_Sales_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_Carry_Sales_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Cash_Carry_Sales_X2.mov Link]</td>
Line 709: Line 666:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering the Opening Balance in Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Entering the Opening Balance in Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:40</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:40</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering the Opening Balance in Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Entering the Opening Balance in Point of Sale (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Opening_Balance_X2.mov Link]</td>
Line 716: Line 673:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Issuing a Refund Using Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:51</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Issuing a Refund Using Point of Sale (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Refund_in_POS_X2.mov Link]</td>
Line 723: Line 680:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">No Sale Transactions</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">No Sale Transactions</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:11</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:11</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[No Sale Transactions (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[No Sale Transactions (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/No_Sale_X2.mov Link]</td>
Line 730: Line 687:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Performing a Z-Out at the End of the Day</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Performing a Z-Out at the End of the Day</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:28</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Performing a Z-Out at the End of the Day (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Performing a Z-Out at the End of the Day (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Z_Out_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Z_Out_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Z_Out_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Z_Out_X2.mov Link]</td>
Line 737: Line 694:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Point of Sale</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Receiving Payments in Point of Sale</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:18</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:18</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Receiving Payments in Point of Sale (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_POS_X2.mov Link]</td>
Line 744: Line 701:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting Receipts</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting Receipts</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:50</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:50</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting Receipts (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Reprinting Receipts (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Receipts_X2.mov Link]</td>
Line 751: Line 708:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Selling & Loading Gift Cards</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Selling & Loading Gift Cards</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Selling & Loading Gift Cards (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Selling & Loading Gift Cards (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Selling_Loading_Gift_Cards_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Selling_Loading_Gift_Cards_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Selling_Loading_Gift_Cards_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Selling_Loading_Gift_Cards_X2.mov Link]</td>
Line 758: Line 715:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Using Point of Sale for Paid in and Paid Out Transactions</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Using Point of Sale for Paid in and Paid Out Transactions</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:11</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Using Point of Sale for Paid in and Paid Out Transactions (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Using Point of Sale for Paid in and Paid Out Transactions (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Paid_In_Paid_Out_X2.mov Link]</td>
-
</tr>
 
-
</table>
 
-
<br>
 
-
 
-
==Product Management==
 
-
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 
-
<tr style="background:#D1BC61;">
 
-
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 
-
</tr>
 
-
<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Products</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:49</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Products (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Products_X2.mov Link]</td>
 
-
</tr>
 
-
<tr style="background:#f2ebd8;">
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Quick Picks</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:31</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Quick Picks (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Quick_Picks_X2.mov Link]</td>
 
-
</tr>
 
-
<tr>
 
-
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Products</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:53</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Searching for Productsn (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Search_X2.mov Link]</td>
 
</tr>
</tr>
</table>
</table>
Line 810: Line 734:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Aged Analysis Report</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Aged Analysis Report</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:44</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:44</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Aged Analysis Report (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Aged Analysis Report (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Report_Aged_Analysis_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Report_Aged_Analysis_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Report_Aged_Analysis_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Report_Aged_Analysis_X2.mov Link]</td>
Line 817: Line 741:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit Card Settlement History Report</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Credit Card Settlement History Report</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:18</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:18</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit Card Settlement History Report (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Credit Card Settlement History Report (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Card_Settlement_History_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Card_Settlement_History_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Card_Settlement_History_Report_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Credit_Card_Settlement_History_Report_X2.mov Link]</td>
Line 824: Line 748:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Reports</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Reports</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:02</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:02</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Reports (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Reports (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Reports_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Reports_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Reports_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Reports_X2.mov Link]</td>
Line 831: Line 755:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating the Customer Life Cycle Report</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating the Customer Life Cycle Report</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:13</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:13</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating the Customer Life Cycle Report (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating the Customer Life Cycle Report (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Customer_Life_Cycle_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Customer_Life_Cycle_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Customer_Life_Cycle_Report_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Customer_Life_Cycle_Report_X2.mov Link]</td>
Line 838: Line 762:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating the Order Life Cycle Report</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating the Order Life Cycle Report</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:23</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:23</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating the Order Life Cycle Report (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating the Order Life Cycle Report (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Order_Life_Cycle_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Order_Life_Cycle_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Order_Life_Cycle_Report_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Generating_Order_Life_Cycle_Report_X2.mov Link]</td>
Line 845: Line 769:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Your Sales Overview Using the Balance Wizard</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Generating Your Sales Overview Using the Balance Wizard</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:05</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:05</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Your Sales Overview Using the Balance Wizard (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Generating Your Sales Overview Using the Balance Wizard (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Balance_Wizard_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Balance_Wizard_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Balance_Wizard_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Balance_Wizard_X2.mov Link]</td>
Line 852: Line 776:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sales Summary Report</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sales Summary Report</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:39</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:39</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sales Summary Report (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sales Summary Report (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Summary_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Summary_Report_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Summary_Report_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Summary_Report_X2.mov Link]</td>
Line 859: Line 783:
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sales Tax Report</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sales Tax Report</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:04</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:04</td>
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sales Tax Report (FTD Mercury X2 Fall Training Video)|Link]]</td>
+
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sales Tax Report (FTD Mercury X2 Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2 Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2 Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sales_Tax_Report_X2.mov Link]</td>
 +
</tr>
 +
</table>
 +
<br>
 +
 +
==Administration==
 +
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
 +
<tr style="background:#D1BC61;">
 +
<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold; width: 350px;">Video Name</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
 +
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Abbreviation Codes</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:36</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Abbreviation Codes (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Abbreviation_Codes_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Employees</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:58</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Employees (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Adding_Employees_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Adding Product Categories in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:48</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Adding Product Categories in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Product_Categories_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Address Verification (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:33</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Applying Email Templates in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Audit Trail Examples</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:49</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Audit Trail Examples (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Audit Trail in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Audit Trail in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Audit_Trail_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Credit Cards in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:07</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Credit Cards in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Config_CC_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring House Accounts in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">04:48</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring House Accounts in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_House_Accounts_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Point of Sale in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:35</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Point of Sale in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_POS_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Form Settings (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Routing in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:09</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Routing in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Store Settings in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:24</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Store Settings in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Window Access in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Window Access in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Customize_Window_Access_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:58</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Shutdown & FTD Startup</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Shutdown & FTD Startup (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_and_Startup_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_Startup_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging in to FTD Mercury</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:17</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Logging in to FTD Mercury (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.mov Link]</td>
 +
</tr>
 +
<tr style="background:#f2ebd8;">
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Form Printing Defaults in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Setting Form Printing Defaults in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.mov Link]</td>
 +
</tr>
 +
<tr>
 +
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Updating Tax Codes in Mercury Administration</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Updating Tax Codes in Mercury Administration (FTD Mercury X2 Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Updating_Tax_Codes_Admin_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
<br>
<br>

Current revision

Contents

FTD Mercury X2 training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.

All training videos relate only to FTD Mercury X2; you can access FTD Mercury X1 videos and FTD Mercury X2 Fall videos from their respective pages.

General Information

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Address Verification 02:13 Link Link Link
Changing the FTD Mercury Administrator Password 02:38 Link Link Link
Configuring Printer Form Settings 02:06 Link Link Link
Creating Your Email Cover Letter 06:26 Link Link Link
Customizing Your FTD Mercury Client Configuration 03:58 Link Link Link
FTD Shutdown & FTD Startup 02:16 Link Link Link
Logging in to FTD Mercury 01:17 Link Link Link
Order Entry vs. Point of Sale 1:35 Link Link N/A
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Suspending Your System 02:54 Link Link Link


Delivery Confirmations

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Configuring Automatic Deliver Confirmations for Wire In Orders 01:23 Link Link Link
Creating Your Email Delivery Confirmation Template 06:38 Link Link Link
Manually Sending Delivery Confirmations for Wire In Orders 02:53 Link Link Link
Setting Up Automatic Email Delivery Confirmation 01:46 Link Link Link


Order Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Assigning Products to Designers 01:49 Link Link Link
Attaching Design Pictures to Orders 02:30 Link Link Link
Canceling Orders in Order Entry 01:54 Link Link Link
Changing the Payment Amount for Credit Card Orders 02:10 Link Link Link
Checking Credit Card Status 05:23 Link Link Link
Checking for Incomplete, Filed, and Pending Orders 02:01 Link Link Link
Copying Tickets 02:32 Link Link Link
Design Center 03:25 Link Link Link
Entering Local Orders 03:42 Link Link Link
Funeral Log 03:10 Link Link Link
Handling Phoned-In Orders 03:46 Link Link Link
Handling Returns & Exchanges 02:49 Link Link Link
Issuing a Refund Using Order Entry 02:03 Link Link Link
Looking Up Abbreviation Codes in Order Entry and Point of Sale 01:13 Link Link Link
Marking Orders Delivered in Ticket Search 01:29 Link Link Link
Marking Pickup Orders as C.O.D. 03:33 Link Link Link
Multi-Ticket Sales 02:50 Link Link Link
Order Life Cycle 02:13 Link Link Link
Partial Refunds 04:20 Link Link Link
Phoning Out Orders 03:36 Link Link Link
Picture Center 04:23 Link Link Link
Searching for Orders and Tickets 02:56 Link Link Link
Taking Orders for Pickup 03:53 Link Link Link
Ticket Status 02:47 Link Link Link


Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Answering Incoming Ask Messages 03:16 Link Link Link
Canceling a Wire Out Order 03:05 Link Link Link
Confirming an Incoming Cancel Request 03:16 Link Link Link
Creating and Sending Your Received Messages List 02:16 Link Link Link
Denying an Incoming Cancel Request 03:14 Link Link Link
Handling Incoming Price Change Requests 02:53 Link Link Link
Handling Wire In Orders from the Mercury Network 02:11 Link Link Link
Message Center 02:48 Link Link Link
Rejecting Wire In Orders from the Mercury Network 01:56 Link Link Link
Resending Rejected Wire Out Orders 01:59 Link Link Link
Resuming Your Previously Suspended System 02:28 Link Link Link
Sending Ask Messages 02:46 Link Link Link
Sending Price Change Requests 03:28 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:37 Link Link Link
Suspending Your System 02:54 Link Link Link


Customer Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Customers 02:41 Link Link Link
Canceling a House Account Payment 01:21 Link Link Link
Credit & Debit Memos 02:10 Link Link Link
Customer Detail Information 05:39 Link Link Link
Customer Order History 01:56 Link Link Link
Email Monitor 01:56 Link Link Link
Generating Statements 05:41 Link Link Link
Receiving Payments in Order Entry 01:55 Link Link Link
Reprinting & Emailing Invoices 02:20 Link Link Link
Searching for Customers 02:05 Link Link Link
Setting Up House Accounts 02:48 Link Link Link


Product Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Products 02:49 Link Link Link
Quick Picks 02:31 Link Link Link
Searching for Products 01:53 Link Link Link


Dashboard

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard 02:06 Link Link Link
Customizing the Dashboard 02:40 Link Link Link
Dashboard Indicators 02:56 Link Link Link
Dashboard Messages 01:34 Link Link Link
Dashboard Overview 02:04 Link Link Link
Dashboard Status 02:17 Link Link Link


Marketing

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Creating a Holiday Direct Mail Marketing Campaign 05:59 Link Link Link
Creating a Holiday Email Marketing Campaign 04:52 Link Link Link
Creating a Reminder Direct Mail Marketing Campaign 06:52 Link Link Link
Creating a Reminder Email Marketing Campaign 05:33 Link Link Link


Point of Sale

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Canceling and Refunding Orders in Point of Sale 02:51 Link Link Link
Cash & Carry Sales 02:45 Link Link Link
Entering the Opening Balance in Point of Sale 01:40 Link Link Link
Issuing a Refund Using Point of Sale 02:51 Link Link Link
No Sale Transactions 01:11 Link Link Link
Performing a Z-Out at the End of the Day 02:28 Link Link Link
Receiving Payments in Point of Sale 02:18 Link Link Link
Reprinting Receipts 01:50 Link Link Link
Selling & Loading Gift Cards 02:06 Link Link Link
Using Point of Sale for Paid in and Paid Out Transactions 02:11 Link Link Link


Reports

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Aged Analysis Report 01:44 Link Link Link
Credit Card Settlement History Report 02:18 Link Link Link
Generating Reports 02:02 Link Link Link
Generating the Customer Life Cycle Report 03:13 Link Link Link
Generating the Order Life Cycle Report 03:23 Link Link Link
Generating Your Sales Overview Using the Balance Wizard 04:05 Link Link Link
Sales Summary Report 02:39 Link Link Link
Sales Tax Report 02:04 Link Link Link


Administration

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Abbreviation Codes 02:36 Link Link Link
Adding Employees 02:58 Link Link Link
Adding Product Categories in Mercury Administration 01:48 Link Link Link
Address Verification 02:13 Link Link Link
Applying Email Templates in Mercury Administration 02:33 Link Link Link
Audit Trail Examples 03:49 Link Link Link
Changing the FTD Mercury Administrator Password 02:38 Link Link Link
Configuring Audit Trail in Mercury Administration 02:23 Link Link Link
Configuring Credit Cards in Mercury Administration 02:07 Link Link Link
Configuring House Accounts in Mercury Administration 04:48 Link Link Link
Configuring Point of Sale in Mercury Administration 02:35 Link Link Link
Configuring Printer Form Settings 02:06 Link Link Link
Configuring Printer Routing in Mercury Administration 02:09 Link Link Link
Configuring Store Settings in Mercury Administration 03:24 Link Link Link
Creating Your Email Cover Letter 06:26 Link Link Link
Customizing Window Access in Mercury Administration 01:56 Link Link Link
Customizing Your FTD Mercury Client Configuration 03:58 Link Link Link
FTD Shutdown & FTD Startup 02:16 Link Link Link
Logging in to FTD Mercury 01:17 Link Link Link
Setting Form Printing Defaults in Mercury Administration 03:10 Link Link Link
Updating Tax Codes in Mercury Administration 01:49 Link Link Link


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