FTD Mercury X1 Training Videos

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'''NOTE:''' FTD Mercury X1 video demonstrations are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to [http://www.adobe.com Adobe's Web site] and click '''Get Adobe Flash Player'''). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).
'''NOTE:''' FTD Mercury X1 video demonstrations are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to [http://www.adobe.com Adobe's Web site] and click '''Get Adobe Flash Player'''). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).
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==Recently Added Training Videos==
 
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<td style="padding: 3px; text-align:left; font-size: 10pt; font-weight: bold;">Video Name</td>
 
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Running Time</td>
 
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Streaming Flash Video</td>
 
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media File</td>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Answering Incoming Ask Messages</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:13</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Answering Incoming Ask Messages (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Answering_Ask_Messages.wmv Link]</td>
 
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<tr style="background:#f2ebd8;">
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Applying Email Templates in Mercury Administration (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Applying_Email_Templates_Merc_Admin.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Canceling a Wire Out Order</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:05</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Canceling a Wire Out Order (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Canceling_Wire_Out_Order.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:44</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Admin_PW.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Confirming an Incoming Cancel Request</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:19</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Confirming an Incoming Cancel Request (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Confirming_Cancel_Messages.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating and Sending Your Received Messages List</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating and Sending Your Received Messages List (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/REC_Message.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">6:04</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Delivery Confirmation Template</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">5:51</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Delivery Confirmation Template (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_DCON_Template.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:39</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;"><!--[[Customizing Your FTD Mercury Client Configuration (X1 Video)|Link]]-->Link</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customizing_Mercury_Client_Config.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Denying an Incoming Cancel Request</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:12</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Denying an Incoming Cancel Request (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Denying_Cancel.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">1:41</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Handling Incoming Price Change Requests</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:56</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Handling Incoming Price Change Requests (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Handling_Incoming_Price_Changes.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Resuming Your Previously Suspended System</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:27</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Resuming Your Previously Suspended System (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Resume_Suspended_System.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Ask Messages</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:45</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Ask Messages (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Ask_Messages.wmv Link]</td>
 
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Price Change Requests</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">3:27</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Price Change Requests (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Sending_Price_Change_Requests.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">2:52</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (X1 Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System.wmv Link]</td>
 
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[[FTD Mercury Video Demonstrations#FTD Mercury X1 Video Demonstrations|Return to top]]
 
==General Information==
==General Information==
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">3:39</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">3:39</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;"><!--[[Customizing Your FTD Mercury Client Configuration (X1 Video)|Link]]-->Link</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">N/A</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customizing_Mercury_Client_Config.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customizing_Mercury_Client_Config.wmv Link]</td>
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===Delivery Confirmations===
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==Delivery Confirmations==
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===Customer Management===
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==Customer Management==
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===Order Management===
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==Order Management==
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===Mercury Message Management===
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==Mercury Message Management==
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===Product Management===
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===Point of Sale===
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==Point of Sale==
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===Reports===
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==Reports==
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===Marketing===
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==Marketing==
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====Direct Mail Marketing Campaigns====
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===Direct Mail Marketing Campaigns===
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====Email Marketing Campaigns====
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===Email Marketing Campaigns===
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====Holiday Marketing Campaigns====
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===Holiday Marketing Campaigns===
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====Reminder Marketing Campaigns====
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===Reminder Marketing Campaigns===
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===Administrative Tasks===
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==Administrative Tasks==
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Current revision

Contents

NOTE: FTD Mercury X1 video demonstrations are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).

General Information

Video Name Running Time Streaming Flash Video Windows Media File
Address Verification 2:16 Link Link
Changing the FTD Mercury Administrator Password 2:44 Link Link
Configuring Printer Form Settings 2:43 Link Link
Creating Your Email Cover Letter 6:04 Link Link
Customizing Your FTD Mercury Client Configuration 3:39 N/A Link
FTD Shutdown & FTD Startup 2:08 Link Link
Order Entry vs. Point of Sale 1:35 Link Link
Resuming Your Previously Suspended System 2:27 Link Link
Suspending Your System 2:52 Link Link

Return to top

Delivery Confirmations

Video Name Running Time Streaming Flash Video Windows Media File
Manually Sending Delivery Confirmations for Wire In Orders 2:54 Link Link
Applying Email Templates in Mercury Administration 5:51 Link Link
Configuring Automatic Delivery Confirmations for Wire In Orders 1:21 Link Link
Creating Your Email Delivery Confirmation Template 5:51 Link Link
Email Monitor 1:41 Link Link
Setting Up Automatic Email Delivery Confirmations 1:46 Link Link

Return to top

Customer Management

Video Name Running Time Streaming Flash Video Windows Media File
Adding Customers 3:16 Link Link
Credit & Debit Memos 2:09 Link Link
Customer Order History 1:55 Link Link
Generating Statements 3:19 Link Link
Receiving Payments in Order Entry 1:55 Link Link
Receiving Payments in Point of Sale 2:39 Link Link
Reprinting & Emailing Invoices 2:30 Link Link
Searching for Customers 2:04 Link Link
Setting up House Accounts 2:50 Link Link
Setting Up Automatic Email Delivery Confirmations 1:46 Link Link

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Order Management

Video Name Running Time Streaming Flash Video Windows Media File
Canceling Orders in Order Entry 1:26 Link Link
Canceling and Refunding Orders in Point of Sale 2:48 Link Link
Cash & Carry Sales 2:42 Link Link
Checking Credit Card Status 4:07 Link Link
Checking for Incomplete, Filed, and Pending Orders 2:06 Link Link
Configuring Automatic Delivery Confirmations for Wire In Orders 1:21 Link Link
Copying Tickets 3:13 Link Link
Design Center 3:41 Link Link
Entering Local Orders 3:49 Link Link
Facility Search 1:49 Link Link
Funeral Log 3:04 Link Link
Handling Phoned-In Orders 3:48 Link Link
Handling Wire In Orders from the Mercury Network 2:12 Link Link
Issuing a Refund Using Order Entry 2:40 Link Link
Issuing a Refund Using Point of Sale 2:29 Link Link
Manually Sending Delivery Confirmations for Wire In Orders 2:54 Link Link
Marking Orders Delivered in Ticket Search 1:21 Link Link
Marking Pickup Orders as C.O.D. 2:55 Link Link
Message Center 2:48 Link Link
Order Entry vs. Point of Sale 1:35 Link Link
Phoning Out Orders 3:34 Link Link
Quick Picks 1:55 Link Link
Receiving Payments in Order Entry 1:55 Link Link
Receiving Payments in Point of Sale 2:39 Link Link
Rejecting Wire In Orders from the Mercury Network 1:58 Link Link
Reprinting & Emailing Invoices 2:30 Link Link
Reprinting Receipts 1:40 Link Link
Resending Rejected Wire Out Orders 1:58 Link Link
Searching for Orders and Tickets 2:31 Link Link
Setting Up Automatic Email Delivery Confirmations 1:46 Link Link
Sending Wire Out Orders over the Mercury Network 3:35 Link Link
Taking Orders for Pickup 3:44 Link Link
Ticket Status 2:33 Link Link

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Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media File
Answering Incoming Ask Messages 3:13 Link Link
Canceling a Wire Out Order 3:05 Link Link
Configuring Automatic Delivery Confirmations for Wire In Orders 1:21 Link Link
Confirming an Incoming Cancel Request 3:19 Link Link
Creating and Sending Your Received Messages List 5:51 Link Link
Denying an Incoming Cancel Request 3:12 Link Link
Handling Incoming Price Change Requests 2:56 Link Link
Handling Wire In Orders from the Mercury Network 2:12 Link Link
Manually Sending Delivery Confirmations for Wire In Orders 2:54 Link Link
Message Center 2:48 Link Link
Rejecting Wire In Orders from the Mercury Network 1:58 Link Link
Resending Rejected Wire Out Orders 1:58 Link Link
Resuming Your Previously Suspended System 2:27 Link Link
Sending Ask Messages 2:45 Link Link
Sending Price Change Requests 3:27 Link Link
Sending Wire Out Orders over the Mercury Network 3:35 Link Link
Suspending Your System 2:52 Link Link

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Product Management

Video Name Running Time Streaming Flash Video Windows Media File
Adding Products 3:18 Link Link
Searching for Products 1:36 Link Link
Quick Picks 1:55 Link Link

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Point of Sale

Video Name Running Time Streaming Flash Video Windows Media File
Canceling and Refunding Orders in Point of Sale 2:48 Link Link
Cash & Carry Sales 2:42 Link Link
Entering the Opening Balance in Point of Sale 1:41 Link Link
Issuing a Refund Using Point of Sale 2:29 Link Link
No Sale Transactions 1:10 Link Link
Order Entry vs. Point of Sale 1:35 Link Link
Performing a Z-Out at the End of the Day 2:32 Link Link
Receiving Payments in Point of Sale 2:39 Link Link
Reprinting Receipts 1:40 Link Link
Using Point of Sale for Paid In and Paid Out Transactions 2:10 Link Link

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Reports

Video Name Running Time Streaming Flash Video Windows Media File
Credit Card Settlement History Report 2:20 Link Link
Sales Summary Report 2:38 Link Link
Sales Tax Report 2:01 Link Link

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Marketing

Direct Mail Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Holiday Direct Mail Marketing Campaign 7:16 Link Link
Creating a Reminder Direct Mail Marketing Campaign 6:21 Link Link

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Email Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Holiday Email Marketing Campaign 4:43 Link 'Link
Creating a Reminder Email Marketing Campaign 5:15 Link Link

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Holiday Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Holiday Direct Mail Marketing Campaign 7:16 Link Link
Creating a Holiday Email Marketing Campaign 4:43 Link Link

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Reminder Marketing Campaigns

Video Name Running Time Streaming Flash Video Windows Media File
Creating a Reminder Direct Mail Marketing Campaign 6:21 Link Link
Creating a Reminder Email Marketing Campaign 5:15 Link Link

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Administrative Tasks

Video Name Running Time Streaming Flash Video Windows Media File
Adding Abbreviation Codes 2:34 Link Link
Adding Employees 3:21 Link Link
Adding Product Categories in Mercury Administration 1:48 Link Link
Applying Email Templates in Mercury Administration 5:51 Link Link
Configuring Credit Cards in Mercury Administration
 2:05 Link Link
Configuring House Accounts in Mercury Administration
 4:46 Link Link
Configuring Point of Sale in Mercury Administration
 2:34 Link Link
Configuring Printer Routing in Mercury Administration
 2:10 Link Link
Configuring Store Settings in Mercury Administration
 3:22 Link Link
Delivery Zones and Fees
 3:15 Link Link
Setting Printing Defaults in Mercury Administration
 3:09 Link Link
Updating Tax Codes in Mercury Administration 1:51 Link Link

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