FTD Mercury Video Demonstrations

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Revision as of 15:52, 10 November 2009

Video demonstrations are provided for both FTD Mercury X1 and FTD Mercury X. If there are videos for multiple versions, please consult the video for the version of FTD Mercury you are using, as information may have changed.

FTD Mercury X1 Video Demonstrations

NOTE: FTD Mercury X1 video demonstrations are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).

General Information

• Address Verification (Streaming Adobe Flash) | (Windows Media File)
• Configuring Printer Form Settings (Streaming Adobe Flash) | (Windows Media File)
• FTD Mercury Main Menu Overview (Streaming Adobe Flash) | (Windows Media File)
• FTD Shutdown & FTD Startup (Streaming Adobe Flash) | (Windows Media File)

Customer Management

• Adding Customers (Streaming Adobe Flash) | (Windows Media File)
• Credit & Debit Memos (Streaming Adobe Flash) | (Windows Media File)
• Customer Order History (Streaming Adobe Flash) | (Windows Media File)
• Generating Statements (Streaming Adobe Flash) | (Windows Media File)
• Searching for Customers (Streaming Adobe Flash) | (Windows Media File)
• Setting up House Accounts (Streaming Adobe Flash) | (Windows Media File)

Order Management

• Canceling Orders in Order Entry (Streaming Adobe Flash) | (Windows Media File)
• Canceling and Refunding Orders in Point of Sale (Streaming Adobe Flash) | (Windows Media File)
• Cash & Carry Sales (Streaming Adobe Flash) | (Windows Media File)
• Checking Credit Card Status (Streaming Adobe Flash) | (Windows Media File)
• Checking for Incomplete, Filed, and Pending Orders
• Configuring Automatic Delivery Confirmations for Wire In Orders
• Copying Tickets(Streaming Adobe Flash) | (Windows Media File)
• Design Center(Streaming Adobe Flash) | (Windows Media File)
• Entering Local Orders(Streaming Adobe Flash) | (Windows Media File)
• Facility Search(Streaming Adobe Flash) | (Windows Media File)
• Funeral Log(Streaming Adobe Flash) | (Windows Media File)
• Handling Phoned-In Orders(Streaming Adobe Flash) | (Windows Media File)
• Handling Wire In Orders from the Mercury Network(Streaming Adobe Flash) | (Windows Media File)
• Issuing a Refund Using Order Entry(Streaming Adobe Flash) | (Windows Media File)
• Issuing a Refund Using Point of Sale
• Manually Sending Delivery Confirmations for Wire In Orders(Streaming Adobe Flash) | (Windows Media File)
• Marking Orders Delivered in Ticket Search(Streaming Adobe Flash) | (Windows Media File)
• Marking Pickup Orders as C.O.D.(Streaming Adobe Flash) | (Windows Media File)
• Message Center(Streaming Adobe Flash) | (Windows Media File)
• Order Entry vs. Point of Sale
• Order Life Cycle(Streaming Adobe Flash) | (Windows Media File)
• Phoning Out Orders(Streaming Adobe Flash) | (Windows Media File)
• Quick Picks
• Rejecting Wire In Orders from the Mercury Network(Streaming Adobe Flash) | (Windows Media File)
• Reprinting Receipts(Streaming Adobe Flash) | (Windows Media File)
• Resending Rejected Wire Out Orders(Streaming Adobe Flash) | (Windows Media File)
• Searching for Orders and Tickets(Streaming Adobe Flash) | (Windows Media File)
• Sending Wire Out Orders over the Mercury Network(Streaming Adobe Flash) | (Windows Media File)
• Taking Orders for Pickup(Streaming Adobe Flash) | (Windows Media File)
• Ticket Status(Streaming Adobe Flash) | (Windows Media File)
• Receiving Payments in Order Entry(Streaming Adobe Flash) | (Windows Media File)
• Receiving Payments in Point of Sale
• Reprinting & Emailing Invoices(Streaming Adobe Flash) | (Windows Media File)
• Setting Up Automatic Email Delivery Confirmations (Streaming Adobe Flash) | (Windows Media File)

Point of Sale

• Entering the Opening Balance in Point of Sale
• No Sale Transactions
• Performing a Z-Out at the End of the Day (Streaming Adobe Flash) | (Windows Media File)
• Using Point of Sale for Paid In and Paid Out Transactions
• Receiving Payments in Point of Sale
• Canceling and Refunding Orders in Point of Sale
• Cash & Carry Sales
• Issuing a Refund Using Point of Sale
• Order Entry vs. Point of Sale

Reports

• Credit Card Settlement History Report (Streaming Adobe Flash) | (Windows Media File)
• Sales Summary Report (Streaming Adobe Flash) | (Windows Media File)
• Sales Tax Report (Streaming Adobe Flash) | (Windows Media File)

Marketing

• Creating a Holiday Direct Mail Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)
• Creating a Reminder Direct Mail Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)
• Creating a Holiday Email Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)
• Creating a Reminder Email Marketing Campaign (Streaming Adobe Flash) | (Windows Media File)

Administrative Tasks

FTD Mercury X Video Demonstrations

NOTE: All FTD Mercury X video demonstrations require Flash Player. Go to Adobe's Web site and click Get Adobe Flash Player.

• Finding What's New in FTD Mercury X
• New Features in Order Entry and Point of Sale
• Message Center
• Searching for Tickets
• Processing Incoming Orders
• Processing Incoming Phone Orders
• Processing Outgoing Wire Orders