FTD Mercury Video Demonstrations

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===Order Management===
===Order Management===
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* Canceling Orders in Order Entry (''[[Canceling Orders in Order Entry (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Cancel_Orders_OE.wmv ''Windows Media File''])
+
* Canceling Orders in Order Entry (''[[Canceling Orders in Order Entry (X1 Video)|Streaming Adobe Flash]]'') | ([http://floristwiki.ftdi.com/video/Canceling_Orders_in_OE.wmv ''Windows Media File''])
* Canceling and Refunding Orders in Point of Sale
* Canceling and Refunding Orders in Point of Sale
* Cash & Carry Sales
* Cash & Carry Sales

Revision as of 15:07, 10 November 2009

Video demonstrations are provided for both FTD Mercury X1 and FTD Mercury X. If there are videos for multiple versions, please consult the video for the version of FTD Mercury you are using, as information may have changed.

Contents

FTD Mercury X1 Video Demonstrations

NOTE: FTD Mercury X1 video demonstrations are provided both as streaming Adobe Flash files and as Windows Media movies. The Flash files are lower-resolution and smaller, but stream immediately in your browser (once you have downloaded the current version of Flash Player (go to Adobe's Web site and click Get Adobe Flash Player). Windows Media files are higher-quality, larger, and play in Windows Media Player (but may take more time to download).

General Information

Customer Management

Order Management

  • Canceling Orders in Order Entry (Streaming Adobe Flash) | (Windows Media File)
  • Canceling and Refunding Orders in Point of Sale
  • Cash & Carry Sales
  • Checking Credit Card Status
  • Checking for Incomplete, Filed, and Pending Orders
  • Configuring Automatic Delivery Confirmations for Wire In Orders
  • Copying Tickets
  • Design Center
  • Entering Local Orders
  • Facility Search
  • Funeral Log
  • Handling Phoned-In Orders
  • Handling Wire In Orders from the Mercury Network
  • Issuing a Refund Using Order Entry
  • Issuing a Refund Using Point of Sale
  • Manually Sending Delivery Confirmations for Wire In Orders
  • Marking Orders Delivered in Ticket Search
  • Marking Pickup Orders as C.O.D.
  • Message Center
  • Order Entry vs. Point of Sale
  • Order Life Cycle
  • Phoning Out Orders
  • Quick Picks
  • Rejecting Wire In Orders from the Mercury Network
  • Reprinting Receipts
  • Resending Rejected Wire Out Orders
  • Searching for Orders and Tickets
  • Sending Wire Out Orders over the Mercury Network
  • Taking Orders for Pickup
  • Ticket Status
  • Receiving Payments in Order Entry
  • Reprinting & Emailing Invoices
  • Setting Up Automatic Email Delivery Confirmations

Point of Sale

  • Entering the Opening Balance in Point of Sale
  • No Sale Transactions
  • Performing a Z-Out at the End of the Day (Streaming Adobe Flash) | (Windows Media File)
  • Using Point of Sale for Paid In and Paid Out Transactions
  • Receiving Payments in Point of Sale
  • Canceling and Refunding Orders in Point of Sale
  • Cash & Carry Sales
  • Issuing a Refund Using Point of Sale
  • Order Entry vs. Point of Sale

Reports

Marketing

Administrative Tasks

FTD Mercury X Video Demonstrations

NOTE: All FTD Mercury X video demonstrations require Flash Player. Go to Adobe's Web site and click Get Adobe Flash Player.

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