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Revision as of 11:10, 22 June 2009

FTD Mercury - Florist Training

Whether you've had the FTD Mercury system for 30 days or a year or more, we have additional training options available for you and your staff to increase your knowledge of the FTD Mercury Point of Sale system!

We currently offer classroom-based and Web-based training. Which type of training is best for you? The descriptions below will help you choose the best training that will meet all of your needs.

Please read below to see the training available to you & your staff.

Please Note: Training topics, schedules, and content are subjected to change without notice. If you have not been confirmed for a class or webinar please contact the Mercury Training Team to receive confirmation. All training is performed with the newest version of Mercury and it is strongly recommended you upgrade to the latest version.

Classroom-Based Training - Advanced FTD Mercury Training

FTD's Most Popular Class

Advanced FTD Mercury classroom training is available at FTD’s Corporate Headquarters in Downers Grove, IL. FTD has a state-of-the art training facility that includes 10 classroom-style workstations enabling users to follow along with the trainer.

This style of training is far beyond the training you receive at the time of your install or any other training we can offer. We go much deeper into all areas of the FTD Mercury system and you will be in an environment that will allow you to focus, take notes, and ask tons of questions.

Who should attend? Owners, Office Managers and staff that want to improve their overall ability to use the software. This is an excellent way for shops to meet other shops from around the United States & Canada, network with other shops, and trade their own experiences. Please note that this classroom based training, attendees will learn advanced features & functionality of the FTD Mercury POS system, including Mercury Administration & Mercury Reports.

There is no charge for this training class. You are however solely responsible for the transportation in getting to Chicago. Transportation to and from the hotel is provided and many do not rent a car. Please click here to learn more about the Advanced FTD Mercury classes.

Web Based Training - Webinars

Webinars are offered to you in the convenience of your own home, business, local coffee shop, or basically any place with a phone, computer, and an Internet connection. Webinars are offered to you and your staff at no additional charge. Please note that you are welcome to attend as many webinars as you like or as often as you like. All webinars will have a Q&A session at the end of the session.

How does a Webinar Work?
Webinars are very similar to a seminar but over the Web/internet instead of in a room. First, you go to a Web site provided by the FTD Mercury Training Team which enables you to see Mercury or the screen of what the webinar is covering. Then, you dial an 800 number with a special pass code provided by the FTD Mercury Training Team which enables you to hear what the trainer is saying.

The length of webinars stated accounts for about 10 - 15 minutes for a Q&A session. Additional time may be needed for all questions to be answered.

We have several topics available, please click here to learn more.