Acknowledging a message

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Acknowledging a message

You can acknowledge a message to mark that you have read the message without needing to reply.

Acknowledging messages in the Mercury Cloud dashboard

You can acknowledge a message in the "Alerts" section of the Mercury Cloud dashboard.

1. In Alerts, click New Orders, Rejected Orders, or Cancelled Orders, depending on the type of message you want to acknowledge.
2. Navigate to the message you want to acknowledge.
3. Click the arrow to open the message details window.
4. At the bottom of the message details, click Acknowledge.

To acknowledge multiple messages in the Mercury Cloud dashboard:

1. In Alerts, click New Orders, Rejected Orders, or Cancelled Orders, depending on the type of messages you want to acknowledge.
2. Click Select All or manually select the messages you want to acknowledge.
3. Click Acknowledge.

Acknowledging messages in the Message Center

You can acknowledge a message in the Message Center.

1. In the left sidebar, click Message Center.
2. Search for the message you'd like to acknowledge by clicking Advanced Search.

   Tip: You can search for specific dates the message was received or when the order is to be delivered, the recipient’s name, the Mercury order number, information about the other florist’s code, and whether or not related messages are included.

3. You can also filter search based on:
   • The message status (Not Acknowledged)
   • The message type (order/in, reject/in, cancel/in)
   • The date the message was received
4. Navigate to the message you want to acknowledge.
5. Click the arrow to open the message details window.
6. At the bottom of the message details, click Acknowledge.

To acknowledge multiple messages in the Message Center:

1. In the left sidebar, click Message Center.
2. Click Select All or manually select the deliveries you want to confirm.
3. Click Acknowledge.

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