FTD Mercury X2 Fall Training Videos

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FTD Mercury X2 Fall training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
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FTD Mercury Training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.
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''All training videos relate only to '''FTD Mercury X2 Fall'''; you can access [[FTD Mercury X1 Training Videos|FTD Mercury X1 videos]] and [[FTD Mercury X2 Training Videos|FTD Mercury X2 videos]] from their respective pages.''
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''All training videos relate only to '''FTD Mercury POS'''
==General Information==
==General Information==
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<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">Windows Media Video</td>
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
<td style="padding: 3px; text-align:center; font-size: 10pt; font-weight: bold;">QuickTime Video</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Address Verification (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Form Settings (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:58</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.mov Link]</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Shutdown & FTD Startup</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[FTD Shutdown & FTD Startup (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_and_Startup_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Shutdown_Startup_X2.mov Link]</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging in to FTD Mercury</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:17</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Logging in to FTD Mercury (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.mov Link]</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Order Entry vs. Point of Sale</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">1:35</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Order Entry vs. Point of Sale (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/OE_vs_POS.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">N/A</td>
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</tr>
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<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Sending Wire Out Orders over the Mercury Network</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:34</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Sending Wire Out Orders over the Mercury Network (FTD Mercury X2 Fall Training Video)|Link]]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Wire_Out_Orders_X2F.mov Link]</td>
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</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Suspending Your System</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:54</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Suspending Your System (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Suspending_Your_System_X2.mov Link]</td>
</tr>
</tr>
</table>
</table>
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</tr>
</tr>
<tr>
<tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Email Monitor</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">01:56</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Email Monitor (FTD Mercury X2 Fall Training Video)|Link]]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.wmv Link]</td>
 +
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Email_Monitor_X2.mov Link]</td>
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</tr>
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<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Manually Sending Delivery Confirmations for Wire In Orders</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:53</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Manual_DCON_X2.mov Link]</td>
</tr>
</tr>
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<tr style="background:#f2ebd8;">
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<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmation</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up Automatic Email Delivery Confirmation</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:46</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:46</td>
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<tr style="background:#f2ebd8;">
<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Funeral Log</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">05:3</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">05:03</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Funeral Log (FTD Mercury X2 Fall Training Video)|Link]]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Funeral_Log_X2F.wmv Link]</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/ROA_in_OE_X2.mov Link]</td>
</tr>
</tr>
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<tr style="background:#f2ebd8;">
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<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Removing Finance Charges</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Removing Finance Charges</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:23</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Removing_Finance_Charges_X2F.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Removing_Finance_Charges_X2F.mov Link]</td>
</tr>
</tr>
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<tr>
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<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Reprinting & Emailing Invoices</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:20</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:20</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Reprinting_Emailing_Invoices_X2.mov Link]</td>
</tr>
</tr>
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<tr style="background:#f2ebd8;">
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<tr>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Searching for Customers</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:05</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Customer_Search_X2.mov Link]</td>
</tr>
</tr>
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<tr>
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<tr style="background:#f2ebd8;">
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up House Accounts</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Up House Accounts</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:48</td>
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<br>
<br>
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<!--
==FTD Florist Link==
==FTD Florist Link==
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
<table style="width:775px; border: 1px black solid; border-collapse: collapse; border-spacing: 0px; text-align: left; ">
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<br>
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-->
==Product Management==
==Product Management==
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Address Verification</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:13</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Address Verification (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Address_Verification_X2.mov Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Applying Email Templates in Mercury Administration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:33</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:33</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Applying_Email_Templates_X2.mov Link]</td>
</tr>
</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Audit Trail Examples</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Audit Trail Examples</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:49</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:49</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Audit_Trail_Examples_X2.mov Link]</td>
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<tr>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Changing the FTD Mercury Administrator Password</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:38</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Changing the FTD Mercury Administrator Password (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.wmv Link]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Changing_FTDM_Administrator_Password_X2.mov Link]</td>
 
</tr>
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<tr style="background:#f2ebd8;">
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Form Settings</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:06</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Configuring Printer Form Settings (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Printer_Form_Settings_X2.mov Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Routing in Mercury Administration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Printer Routing in Mercury Administration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:09</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:09</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Configure_Printer_Routing_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Store Settings in Mercury Administration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Configuring Store Settings in Mercury Administration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:24</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:24</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.wmv Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Store_Settings_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Creating Your Email Cover Letter</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">06:26</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Creating Your Email Cover Letter (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
-
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Creating_Email_Cover_Letter_X2.mov Link]</td>
 
</tr>
</tr>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Customizing Your FTD Mercury Client Configuration</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">03:58</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[[Customizing Your FTD Mercury Client Configuration (FTD Mercury X2 Fall Training Video)|Link]]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/FTD_Mercury_Client_Settings_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">FTD Shutdown & FTD Startup</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">02:16</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Logging in to FTD Mercury</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.wmv Link]</td>
 
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Logging_into_FTD_Mercury_X2.mov Link]</td>
 
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Renaming Billing Cycles</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Renaming Billing Cycles</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">02:22</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Renaming_Billing_Cycles_X2F.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Renaming_Billing_Cycles_X2F.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Form Printing Defaults in Mercury Administration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Setting Form Printing Defaults in Mercury Administration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">03:10</td>
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<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.mov Link]</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">[http://floristwiki.ftdi.com/video/Admin_Default_Form_Printing_X2.mov Link]</td>
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<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Updating Tax Codes in Mercury Administration</td>
<td style="padding: 3px; text-align:left; font-size: 9pt; font-weight: bold;">Updating Tax Codes in Mercury Administration</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>
<td style="padding: 3px; text-align:center; font-size: 9pt;">01:49</td>

Current revision

Contents

FTD Mercury Training videos are provided in Adobe Flash, Microsoft Windows Media, and Apple QuickTime formats. Flash videos play inline on the page, but are lower resolution; Windows Media and QuickTime videos are downloaded first, but are higher resolution.

All training videos relate only to FTD Mercury POS

General Information

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Address Verification 02:13 Link Link Link
Changing the FTD Mercury Administrator Password 02:38 Link Link Link
Configuring Printer Form Settings 02:06 Link Link Link
Creating Your Email Cover Letter 06:26 Link Link Link
Customizing Your FTD Mercury Client Configuration 03:58 Link Link Link
FTD Shutdown & FTD Startup 02:16 Link Link Link
Logging in to FTD Mercury 01:17 Link Link Link
Order Entry vs. Point of Sale 1:35 Link Link N/A
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Suspending Your System 02:54 Link Link Link


Delivery Confirmations

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Configuring Automatic Deliver Confirmations for Wire In Orders 01:23 Link Link Link
Creating Your Email Delivery Confirmation Template 06:38 Link Link Link
Email Monitor 01:56 Link Link Link
Manually Sending Delivery Confirmations for Wire In Orders 02:53 Link Link Link
Setting Up Automatic Email Delivery Confirmation 01:46 Link Link Link


Order Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Assigning Products to Designers 01:49 Link Link Link
Attaching Design Pictures to Orders 02:30 Link Link Link
Canceling Orders in Order Entry 01:54 Link Link Link
Changing the Payment Amount for Credit Card Orders 02:10 Link Link Link
Checking Credit Card Status 05:23 Link Link Link
Checking for Incomplete, Filed, and Pending Orders 02:01 Link Link Link
Copying Tickets 02:32 Link Link Link
Design Center 03:25 Link Link Link
Entering Local Orders 03:42 Link Link Link
Funeral Log 05:03 Link Link Link
Handling Phoned-In Orders 03:46 Link Link Link
Handling Returns & Exchanges 02:49 Link Link Link
Issuing a Refund Using Order Entry 02:03 Link Link Link
Looking Up Abbreviation Codes in Order Entry and Point of Sale 01:13 Link Link Link
Marking Orders Delivered in Ticket Search 01:29 Link Link Link
Marking Pickup Orders as C.O.D. 03:33 Link Link Link
Multi-Ticket Sales 02:50 Link Link Link
Order Life Cycle 02:13 Link Link Link
Partial Refunds 04:20 Link Link Link
Phoning Out Orders 03:36 Link Link Link
Picture Center 04:23 Link Link Link
Searching for Orders and Tickets 02:56 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Taking Orders for Pickup 03:53 Link Link Link
Ticket Status 02:47 Link Link Link


Mercury Message Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Answering Incoming Ask Messages 03:16 Link Link Link
Canceling a Wire Out Order 03:05 Link Link Link
Confirming an Incoming Cancel Request 03:16 Link Link Link
Creating and Sending Your Received Messages List 02:16 Link Link Link
Denying an Incoming Cancel Request 03:14 Link Link Link
Handling Incoming Price Change Requests 02:53 Link Link Link
Handling Wire In Orders from the Mercury Network 02:11 Link Link Link
Message Center 02:48 Link Link Link
Rejecting Wire In Orders from the Mercury Network 01:56 Link Link Link
Resending Rejected Wire Out Orders 01:59 Link Link Link
Resuming Your Previously Suspended System 02:28 Link Link Link
Sending Ask Messages 02:46 Link Link Link
Sending Price Change Requests 03:28 Link Link Link
Sending Wire Out Orders over the Mercury Network 03:34 Link Link Link
Suspending Your System 02:54 Link Link Link


Customer Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Customers 02:41 Link Link Link
Canceling a House Account Payment 01:21 Link Link Link
Credit & Debit Memos 02:10 Link Link Link
Customer Detail Information 05:39 Link Link Link
Customer Order History 01:56 Link Link Link
Email Monitor 01:56 Link Link Link
Generating Statements 03:48 Link Link Link
Performing Invoice Billing 01:38 Link Link Link
Preventing House Account Charges 01:51 Link Link Link
Receiving Payments in Order Entry 01:55 Link Link Link
Removing Finance Charges 02:23 Link Link Link
Reprinting & Emailing Invoices 02:20 Link Link Link
Searching for Customers 02:05 Link Link Link
Setting Up House Accounts 02:48 Link Link Link



Product Management

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Products 02:49 Link Link Link
Quick Picks 02:31 Link Link Link
Searching for Products 01:53 Link Link Link


Dashboard

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Checking for Mercury Network Connectivity Using Dashboard 02:06 Link Link Link
Customizing the Dashboard 02:40 Link Link Link
Dashboard Indicators 02:56 Link Link Link
Dashboard Messages 01:34 Link Link Link
Dashboard Overview 02:04 Link Link Link
Dashboard Status 02:17 Link Link Link


Point of Sale

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Canceling and Refunding Orders in Point of Sale 02:51 Link Link Link
Cash & Carry Sales 02:45 Link Link Link
Entering the Opening Balance in Point of Sale 01:40 Link Link Link
Issuing a Refund Using Point of Sale 02:51 Link Link Link
No Sale Transactions 01:11 Link Link Link
Performing a Z-Out at the End of the Day 02:28 Link Link Link
Receiving Payments in Point of Sale 02:18 Link Link Link
Reprinting Receipts 01:50 Link Link Link
Selling & Loading Gift Cards 02:06 Link Link Link
Using Point of Sale for Paid in and Paid Out Transactions 02:11 Link Link Link


Reports

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Aged Analysis Report 01:44 Link Link Link
Credit Card Settlement History Report 02:18 Link Link Link
Generating Reports 02:02 Link Link Link
Generating the Customer Life Cycle Report 03:13 Link Link Link
Generating the Order Life Cycle Report 03:23 Link Link Link
Generating Your Sales Overview Using the Balance Wizard 04:05 Link Link Link
Sales Summary Report 02:39 Link Link Link
Sales Tax Report 02:04 Link Link Link


Marketing

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Creating a Holiday Direct Mail Marketing Campaign 05:59 Link Link Link
Creating a Holiday Email Marketing Campaign 04:52 Link Link Link
Creating a Reminder Direct Mail Marketing Campaign 06:52 Link Link Link
Creating a Reminder Email Marketing Campaign 05:33 Link Link Link


Administration

Video Name Running Time Streaming Flash Video Windows Media Video QuickTime Video
Adding Abbreviation Codes 02:36 Link Link Link
Adding Employees 02:58 Link Link Link
Adding Product Categories in Mercury Administration 01:48 Link Link Link
Applying Email Templates in Mercury Administration 02:33 Link Link Link
Audit Trail Examples 03:49 Link Link Link
Configuring Audit Trail in Mercury Administration 02:23 Link Link Link
Configuring Credit Cards in Mercury Administration 02:07 Link Link Link
Configuring House Accounts in Mercury Administration 04:48 Link Link Link
Configuring Point of Sale in Mercury Administration 02:35 Link Link Link
Configuring Printer Routing in Mercury Administration 02:09 Link Link Link
Configuring Store Settings in Mercury Administration 03:24 Link Link Link
Customizing Window Access in Mercury Administration 01:56 Link Link Link
Renaming Billing Cycles 02:22 Link Link Link
Setting Form Printing Defaults in Mercury Administration 03:10 Link Link Link
Updating Tax Codes in Mercury Administration 01:49 Link Link Link


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