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The Answer message allows you to respond to a question, comment, or price change. Answer messages are only to be used to respond to Ask Messages.

'''To create an Answer message:'''

#On the '''Mercury Direct Main Menu''', click '''Answer a Question'''. The '''Answer a Question''' screen opens.
#Click the magnifying glass icon next to the '''Order Number''' field. The '''Message Search''' window opens.
#In the '''Message Search''' window, from the '''Message Type''' list, select '''ASK'''. Click '''Search'''.
#When you locate the ASK message that you are replying to, highlight the message, and then click '''Select'''. The '''Answer a Question''' screen will reappear with most of the information completed for you.
#In the '''Reason Type''' field, select your reason for sending this message.
#In the '''Reason or Note Text''' field, add notes as needed.
#If you are responding to a price change, type the new price in the '''New Price''' field to confirm the price change. Otherwise leave this field blank.
#In the '''Operator''' field, enter your name.
#Click '''Submit''' to send the message during the next Mercury Direct Communications session.

Return to Mercury Direct: Answering a Question (ANS Message).

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