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1. 2011 Direct Mail Marketing Templates
2. Abbreviation Code Lookup Window
3. About Mercury Delivery Processing Application Window
4. Accepting Gift Card Payments
5. Accessing Order Information Including Credit Card Info (FOL Training Video)
6. Accessing the HouseAccount Screen
7. Acknowledgment Window
8. Activating Email Capture (FOL Training Video)
9. Adding Photos of Your Store (FOL Training Video)
10. Adding Pictures to Products
11. Adding Product Category Messages (FOL Training Video)
12. Adding Products to or Removing Products from Categories (FOL Training Video)
13. Adding Products to or Removing Products from Your Site (FOL Training Video)
14. Adding Value to Gift Cards
15. Additional FTD Mercury X3 Fall Enhancements
16. Address Check Window
17. Address Verification
18. Address Verification Response Codes
19. Advanced Class Training
20. Aged Analysis Report Window
21. Alert
22. Alert CCAPI
23. Alert Debit
24. Alert HOLD TIMES
25. Alert MNAPI
26. Alert MNAPI-CCAPI
27. Alert OUTAGE
28. Alert Resolved
29. Alert connectivity
30. Allocating Previous Payments
31. Altering the Suspension Message (FOL Training Video)
32. Attaching Incoming Orders
33. Automatic Reconciliation
34. Bar Code Window
35. Boston Road Show Technology Presentations
36. Both Routed and Non Routed Orders Report
37. CC Retrieval
38. Caller ID and Orders
39. Campaign Analysis
40. Cancel Confirmation Window
41. Cancel or Void Order Window
42. Canceling Orders
43. Canceling Payments
44. Canceling or Refunding Orders Paid for with Gift Cards
45. Card Messages and Font Sizes
46. Changements our les Fleuristes au Québec - Effectif le 1er Janvier 2011 - Français
47. Changing Category Name (FOL Training Video)
48. Changing Florist Message A (FOL Training Video)
49. Changing Florist Message B (FOL Training Video)
50. Changing Funeral Information
51. Changing Prices (FOL Training Video)
52. Changing Your Password (FOL Training Video)
53. Changing Your Store Hours (FOL Training Video)
54. Changing the About Us Bullet Points (FOL Training Video)
55. Changing the About Us Header (FOL Training Video)
56. Changing the About Us Summary (FOL Training Video)
57. Changing the Offerline (FOL Training Video)
58. Changing the Our Guarantee Page (FOL Training Video)
59. Changing the Price for Products on Your FOL Web Site
60. Changing the Price for a Credit Card Prior to Settlement
61. Checking Your Windows Default Printer
62. Collecting Email/Fax Information
63. Configuring the Unattached Mercury Message Alert Threshold
64. Connecting to Network Printers
65. Connection Error Window
66. Copying Care Instructions
67. Copying Tickets in Order Entry and Point of Sale
68. Copying an Order with a Gift Card Payment
69. Coupons
70. Creating A Custom Content Page (FOL Training Video)
71. Creating A New Category (FOL Training Video)
72. Creating A Website Pop Up (FOL Training Video)
73. Creating Custom Products (FOL Training Video)
74. Creating a Wire Out Order from an Incoming Florists Online or Flowers All Hours Order
75. Credit Card Authorization Window
76. Credit Card Settlement Window
77. Credit and Debit Memos
78. Customer Email Addresses Window
79. Customer Search Window
80. Deactivating A Category (FOL Training Video)
81. Deactivating Custom Products on Your FOL Web Site
82. Dealing with Incoming Reject Messages
83. Deleting A Category (FOL Training Video)
84. Deleting Existing Standing Order Templates
85. Deleting Finance Charges
86. Deleting Messages from Message Center
87. Deleting Unapproved Credit Card Transactions from the Credit Card Search Window
88. Deleting Upcoming Orders to be Generated by a Standing Order Template
89. Delivered Orders Report
90. Delivery Problem Report
91. Delivery Trip Analysis Report
92. Delivery Zone Report
93. Design Center Window
94. Determining Which Product Subgroups You Are A Part Of (FOL Training Video)
95. Editing Custom Products on Your FOL Web Site
96. Editing Existing Orders
97. Editing Existing Standing Order Templates
98. Editing Saved (Incomplete) Routes
99. Editing an Order from History
100. Employee Search Window
101. Entering Orders for Local Delivery
102. Entering Orders for Pickup
103. Entering Phoned-Out Orders
104. Entering Wire Out Orders
105. Estimated Times for Credit Card Conversion
106. Exiting the Mercury Direct Client
107. Exiting the Mercury Direct Control Panel
108. F1 Online Help in FTD Mercury X
109. FOL Product Window
110. FOL Training Request
111. FTD.ca for Canadian Technology Customers
112. FTDMercuryFeedback
113. FTD FastPay
114. FTD International Retrans Service
115. FTD Mercury POS Support and Maintenance Fee Disclosure
116. FTD Mercury X1 Installation Instructions
117. FTD Mercury X1 Reference Guide
118. FTD Mercury X2 Installation Instructions
119. FTD Mercury X2 New & Enhanced Features Video - Large
120. FTD Mercury X2 New & Enhanced Features Video - Medium
121. FTD Mercury X2 New & Enhanced Features Video - Small
122. FTD Mercury X3 Fall Training Videos
123. FTD Mercury X Quick Reference Guide
124. FTD Mercury X Reference Guide
125. FTD Mercury X or X1 Introduction Training (Time: 1 hour)
126. FTD Server Password Window
127. Filing Incomplete Orders
128. Finance Charges Window
129. Finding What's New in FTD Mercury X Video Demonstration
130. Florist Training Schedule
131. Funeral Log Window
132. General Hotel Information
133. General Info
134. General Ledger Export History
135. Generating Acknowledgment List Reports
136. Generating Aged Analysis Reports
137. Gift Card Activity Window
138. Gift Certificates
139. Handling Incoming Orders Demo
140. Homepage Banngers
141. Host Computer Operations
142. Hotel Information
143. House Account Tab
144. How Default Items Are Added to Categories (FOL Training Video)
145. How Messages are Retrieved from Your Email Account
146. How To: Refunding Entire Sales with One-Click Refunds
147. How to Use the What's New Button
148. How to Use the What's New Button: Take 2
149. How to Use the What's New Button: Take 3
150. How to Use the What's New Button: Take 4
151. Invoice Billing Window
152. Issuing Store Credit with Gift Cards
153. Logging into Web Portal (FOL Training Video)
154. Manual Reconciliation
155. Map It Window
156. Marketing Categories
157. Mercury 2000/3000 Emulation
158. Mercury 2000 & 3000 CD Installation Instructions
159. Mercury Administration: Address Types Screen
160. Mercury Administration: Address Verification Screen
161. Mercury Administration: Audit Trail Screen
162. Mercury Administration: Credit Cards Screen
163. Mercury Administration: Delivery Priority Code Screen
164. Mercury Administration: Dunning Message Screen
165. Mercury Administration: Form Alignment Screen
166. Mercury Administration: Form Format Screen
167. Mercury Administration: General Screen
168. Mercury Administration: HouseAccount Screen
169. Mercury Administration: Internet Screen
170. Mercury Administration: License Screen
171. Mercury Administration: Mercury Connection Screen
172. Mercury Administration: POS Setting Screen
173. Mercury Administration: Phone Lines Screen
174. Mercury Administration: Phone Types Screen
175. Mercury Administration: Printer Routing Screen
176. Mercury Administration: Reason Code Screen
177. Mercury Administration: Referral Codes Screen
178. Mercury Administration: Store Settings Screen
179. Mercury Administration: Tax Code Screen
180. Mercury Administration: Text Message Screen
181. Mercury Administration: Window Access Screen
182. Mercury Administration: Wire Code Screen
183. Mercury Advantage CD Installation Instructions
184. Mercury Connect Setup Questionnaire
185. Mercury Direct: Answering a Question (ANS Message)
186. Mercury Direct: Checking for Connectivity
187. Mercury Direct: Confirming a Cancellation (CON Message)
188. Mercury Direct: Denying a Cancellation (DEN Message)
189. Mercury Direct: Entering Dates in Date Fields
190. Mercury Direct: Mercury Direct Technical Support Information
191. Mercury Direct: Message Search
192. Mercury Direct: Rejecting an Order (REJ Message)
193. Mercury Direct: Requesting a Price Change
194. Mercury Direct: Selection Guide
195. Mercury Direct: Sending a Delivery Confirmation
196. Mercury Direct: What's New
197. Mercury Marketing Webinar (Time: 1.5 hours)
198. Mercury Marketing Wizard: Add New Referral Code Window
199. Mercury Marketing Wizard: All Campaigns Window
200. Mercury Marketing Wizard: All Criteria Window
201. Mercury Marketing Wizard: Campaign Analysis Window
202. Mercury Marketing Wizard: Campaign Scheduler Window
203. Mercury Marketing Wizard: Create Campaign Panel
204. Mercury Marketing Wizard: Key Criteria Panel
205. Mercury Marketing Wizard: Output Fields Panel
206. Mercury Marketing Wizard: Preview and Edit List Panel
207. Mercury Marketing Wizard: Save Campaign Panel
208. Mercury Marketing Wizard: Select Target List Panel
209. Mercury Marketing Wizard: Selected Criteria Window
210. Mercury Marketing Wizard: Welcome Panel
211. Mercury Order Message
212. Message Center
213. Message Center Demo
214. Message Center Video Demonstration
215. Moving Categories (FOL Training Video)
216. Multiple Price Points
217. Multiple Recipients Window
218. New Features in Order Entry and Point of Sale Video Demonstration
219. No Access
220. No Sale Window
221. Non Routed Orders Report
222. One-Off Printing
223. Opening Balance Window
224. Opening Orders Related to Messages
225. Order Entry Item Window
226. Order Entry and Point of Sale Windows New Features Demo
227. Order Life Cycle
228. Output Options Window (Pictures)
229. Output Statements Window
230. Overriding Product Availability (FOL Training Video)
231. POS Manual Entry Window
232. POS Registration Window
233. POS Session Detail Window
234. POS Session History Window
235. Paid Out/In Window
236. Picture Center Window
237. Pool Address Window
238. Preventing Charges on House Accounts
239. Printing a List of Standing Order Templates
240. Processing Incoming Orders Video Demonstration
241. Processing Incoming Phone Orders Video Demonstration
242. Processing Outgoing Wire Orders Demo
243. Processing Outgoing Wire Orders Video Demonstration
244. Processing Phoned-in Orders
245. Processing Web Orders in FTD Mercury
246. Product Codes
247. Product Recipes
248. Quick Picks
249. Receipt Printer Settings Window
250. Receiving Orders and Messages

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